Procedures could easily be implemented that includes the use of an emegency password held on file to be referenced by BMW Assist for such occassions. Verification of ownership/authorization is always a challenge but doable - the banks and credit card companies do it, so why can't BMW Asist.

__________________
2011 535i xDrive, Dark Graphite Metallic, Veneto Beige Dakota Leather, M Sport Package, 316, 322, 3AG, 5AD, 5AG, 5DL, 609, 620, 655, 677, 6FL delivered Christmas Eve '10, Mods - quad tips, 20% tint, JB4.