Yes - just recently. They approved a "Trade Assist" on my 2013 328 that has a steering wheel vibration. The customer relations person isn't the brightest star in the sky but if you stay on top of them and show you've documented the servicing of your vehicle, they will work with you. I didn't want to order another 328 like some other people ended up doing to find out the new vehicle had the same issue. "Apparently" they've now found the fix. I'm waiting for my 2013 528 to arrive from Germany. What is going on with your defective vehicle?
12/13/12 2013 528i Alpine White, Oyster/Black Dakota Leather, Prem Pkg, Tech Pkg, Premium Hi-Fi Sound, Heated front Multi-Contour seats
Just Ordered 2/27/13: 2013 328 Conv, Liquid Blue Metallic, Oyster/Black Dakota Leather, Conv Pkg, Premium Pkg, Prem Sound Pkg, Navigation Sys
To Replace our leased 2010 128 Conv, Sports Pkg
Previous BMW: 2013 328 "Trade Assist"
Previous BMW: 2009 328 Convertible
Previous BMW: 2008 535i
Previous BMW: 2007 550i