MLEVACK - you deserve better service from your dealership. It is to me ridiculous that they don't keep you updated. During my ED process, I have emailed my guy 2x, he has not only always replied, but emailed me 4-5 more times to check on my ED trip, tell me the status, copied me on emails to the PDC, etc.
I am annoyed for you...
2013 535i Space Grey, Biege, M-SPort, Premium, Tech, Cold Weather, Luxury Seating, PDC, 6MT ED-10/11/2012 - PCD Redelivery-12/14/12