What month build is your car? I thought you had an 09. They didnt offer the playback until late 08 builds.
Try pulling the emergency brake up then re insert the DVD.
1997 328i- retired
2007 328i- retired
2006 X5- retired
2006 330xi- retired
2011 X5 -retired
Dinan stage 3, intercooler, oilcooler, and exhaust.