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Old 11-19-2012, 05:41 PM
SeattleX1 SeattleX1 is offline
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Location: Seattle
Join Date: Nov 2012
Posts: 15
Mein Auto: X1 xDrive28i
24 Hour Compliance - X1 xDrive28i

Hi folks-

Well, I didn't post in advance, but I've certainly been a lurker and have benefited from everyone's advice - so I suppose I still am required to fulfill my 12 hour compliance obligations

A bit of background - I ordered an X1 xDrive28i to replace my Mini Cooper S, which I've sadly begun to outgrow through home ownership. (It's just not cutting it for Ikea trips and mulch hauling...) Unlike many of you, who are planning epic vacations, European Delivery for me was entirely about the cost savings; I travel extremely frequently and am sitting on a gold mine of frequent flier miles, so "you can save over $2000 on your car and simplify the buying process - and all you need to do is show up in Munich" sounded like a pretty good deal to me

I e-mailed a bunch of Bimmerfest sponsors for European Delivery quotes - and while everyone was very helpful I actually ended up getting the best deal from my local dealer, BMW Seattle. I worked directly with Mark Harrington, on the suggestion of a few old threads, and I was not disappointed - he was extremely professional throughout the whole process. I was pleasantly surprised to find the best deal locally, and I'd recommend him without any reservation. He's a real class act.

I ordered in mid-October, so I only had to wait about 35 days between ordering and delivery here in Munich. I was really pleased they were able to work me in so quickly - waiting is the worst part of ED, and because I'm really just in it for the cost savings, I wanted to start the export process as quickly as possible. Unfortunately I will be turning the car in to LOGINOUT tomorrow - I'm only here in Munich for two days

I spent almost the entire day at the Welt today. I wish I could say it was a fantastic experience all around, but unfortunately it was decidedly mixed. On one hand, there were many positives: the premium lounge was nice (hooray for the most expensive beer and pretzel I've ever had), and I made some fantastic new friends with another couple who was getting their own X1 delivered at the same time as mine. (Our cars were even both black - twins! You can see them both in the picture below - mine's the xDrive in the back and theirs is the sDrive in the front. That's the difference between San Francisco and Seattle weather )

I also liked the factory tour, which was informative and extensive. A bit of a bummer, we weren't able to see the assembly line due to construction - but they substituted a tour of the engine line instead, which was nearly as interesting. It was striking how dense and space-conscious the Munich factory was compared to the Spartanburg one - honestly, I'm surprised they continue to build vehicles here rather than relocating to somewhere with more available land.

Unfortunately, all the goodness was overshadowed by the delivery experience itself. I felt that my delivery advisor was, to put it bluntly, rude. In sharp contrast to all the other staff I encountered, he was pushy and I felt rushed the entire time - like I was stuck in some high pressure sales pitch. (He even made a big show of checking the time on his iPad throughout the experience.)

He was also dismissive of my questions about the vehicle, particularly those related to customizations. I had assumed that delivery at the BMW Welt would be the best opportunity to ask detailed questions about the car from experts and get my preferences stored in the vehicle; instead, I was brushed off, and I felt like I knew more about the car than he did even from my cursory research. For example, he claimed BMW Apps are currently compatible with Android, and he insisted there was no way to disable auto start/stop by default and add a digital speedometer readout, both things I know can be coded. Perhaps he meant that these things were not possible at the Welt but that in itself is disappointing - I thought I had heard that customization assistance was possible in Spartanburg at the performance center, so I expected the same at the Welt. He did suggest that I speak with my dealer when I returned home; he also promised to check with his supervisor on some of these issues, but didn't actually follow through.

But I wouldn't have likely mentioned those concerns had another incident not happened: the thing that stuck with me the most was an attempted joke he made during the pre-delivery vehicle briefing that I found very offensive. I won't repeat it here; I'm not sure why he thought it would be appropriate, but I ended up just standing there stunned not knowing how to react.

Anyway, enough dwelling on the negative - the car is great as long as I remember to push the ASS button every time I start it. Very cool to see the car delivered with one mile on the odometer... thankfully I thought to take a photo before pulling out of the showroom. It's a shame I won't do much with it in Germany except drive it to the airport and drop it off - I would have liked to get a real road trip in, but schedules didn't make that possible this time around. Maybe next time with an M3?

Oh and the obligatory pictures:

All in all I'd totally do it again. I might skip the optional briefing beforehand in the future - I didn't find it valuable at all in acquainting me with my car, it felt much more like a timeshare presentation about the BMW brand - and skip straight to the delivery. But all in all I really enjoyed the experience and am excited about my new ride!

and thanks again to the forum for all the advice!_a_
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