Bad dealers always use the ploy that you are the one and only to complain.
Follow spoke lizard's recommendations and find another dealer. Case in point below:
I spent 5 months arguing with Passport BMW of MD over an issue that was cut and dry replacement of the brakes/discs.
Went to Russel BMW of MD and they resolved it in 5 hours.
Passport had LIED and claimed that they would have to pay for it out of pocket. Russel told me they called BMWNA and was immediately told to take care of it.
I had bought the car from Passport.
They also tried to scam me on the ticking lifter issue. I recorded a video with audio with a newspaper in background for date reference.
I am convinced that the service managers must have some financial incentive to deny claims on warranty or CPO as the only other reason is that he is just a butt head (other choice words not fit for print).
The key to happiness with BMW dealers and BMWNA is document document document.
German's love detail and it is the only real way to beat them at their own game. And since American or not BMW is a German based company. It usually works.
2013 S4 Loaded (and NO RFT's) Awesome is an understatement
2008 MT X3
RIP you were a faithful sidekick and will be missed.
2007 AT X3 RIPOS
2000 Jeep Cherokee
1997 Twin Turbo RX-7
1984 GTI Wolfsburg Edition Neuspeed and more
Last edited by Evlengr; 11-20-2012 at 05:49 PM.