11-26-2012, 11:24 AM
Officially Welcomed to the 'Fest
Location: Dallas, TX
Join Date: Sep 2002
Mein Auto: 2008 Mazda 6
Goodyear RFT - how to quickly, efficiently and freely get your tires replaced
I received the dreaded bubble on the sidewall over the weekend. Not sure how or when it happened, but was very surprised given that the roads around where I live and work are overall the best in the country that I've driven, generally speaking. I have 20" Goodyear RFTs.
Many thanks to others on the board who helped pave the way for my experience. Threads like - http://www.bimmerfest.com/forums/sho...d.php?t=582312
Saturday 3pm - discovered significant bubble on the sidewall. Called Goodyear local dealer since Goodyear customer service is only open Mon-Fri. They referred me to the BMW dealer, since they usually only handle tires they sell themselves. So I wouldn't bother with your local dealer.
Monday 8.30am - Called Goodyear customer service on 1-800-321-2136. They asked politely if I had taken it to the BMW dealer, implying that this should be my first step. I said no, but asked if they could start a file for me. No problem. Name, address, date of purchase and I had my file number in hand.
Monday 8.45am - Made an appointment later to drop off the car for inspection.
Monday 9.45am - Dropped off the car. Service Advisor was initially thinking that this would be chargeable without any additional package. I mentioned that I believe this is covered by Goodyear under the tire warranty. He says he thinks he remembered reading about this, and a few keystrokes later, he's reading through it. I take a seat in the waiting room while they send the car in for tech review (basically measuring tread depth and looking at the bubble). I hand him the 1-800 number and file number.
Monday 10.45am - Goodyear confirmed that it is covered. Tire is in stock, and wheel is off the car, tire getting changed.
I'm picking up the car later today, so I don't expect any surprises. I was actually thinking I may need to do 2 visits, since the tire may not be in stock, or they may not have availability to work on the car immediately.
I hope this helps those who run into the bubbling tire issue. And if you are about to buy a new car, see if it has Goodyear RFTs, before considering any additional insurance. You won't be covered for any rim damage, but you'll be covered for tires.
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Last edited by chrischeung; 11-26-2012 at 11:30 AM.