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Old 11-30-2012, 08:52 AM
HotRodW HotRodW is offline
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Location: Southwest Michigan
 
Join Date: Jul 2012
Posts: 265
Mein Auto: 2013 X1, 2012 Q5
Quote:
Originally Posted by HBWT View Post
What did the TireRack do to make things right?
Tire Rack customer service was very cooperative and worked with me to try to resolve the problem - even sending out a second set of sensors at not cost to me. When all attempts to reset using TR's sensors failed, they issued a pick up on their sensors and a credit is pending. Assuming they make good on the credit, I find it hard to blame the Tire Rack for the problem. The frequency of their sensors was correct, and they use OE grade hardware. If the dealer service dept did all they claimed, there is no explanation. Regardless, the fiasco cost me close to $200 more than expected, and a LOT of my time.
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Rod


2014 Touareg TDI R Line
2012 Q5 2.0T
2002 RSX
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