Maybe something to do with seating position etc. that makes it difficult to adjust the mirror correctly. I use, and have always used, the method recommended in the link to adjust my door mirrors and the X1 mirrors seem to be able to accommodate both my wife and I with no problems albeit the drivers side is at the maximum clockwise position (when viewed from above the mirror) or very nearly.
2012 528i MSport, Space Grey, Black Dakota Leather, Nav, Premium, Heated Seats
2013 X1 XDrive 28i Msport, Valencia Orange, Sand Beige Nevada Leather, Ultimate, Lighting, HK Sound