Hello Fay. Sorry to hear your troubles. I also have gotten the run-around at the Chandler location. If I was you, I would try BMW North Scottsdale (as you have already stated), ask for Eric. They have a diagnostic guy that helped me find an answer to a problem that was nagging my X5. If you are in need of an excellent independant shop, PM me. Give Eric a call, he is excellent...I was once in your position, very frustrated with Chapman, when I finally found him.
Last edited by CALLAWAY845; 12-08-2012 at 06:19 PM.