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Old 01-10-2013, 01:47 PM
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cwinter cwinter is offline
Here comes trouble!
Location: Dallas, TX
 
Join Date: Feb 2009
Posts: 8,301
Mein Auto: 2009 328i E90 :)
So this is how the out-of-warranty service experience begins...(Mind you, I have paid for extra services out of pocket before at this place with in-between oil changes and yearly brake flushes.)

cwinter: Hi, can I get an appointment for an oil service, no light reset. Can you get it done in 1 hour so I can wait on it and won't need a loaner?

SA: It'll take 1-2 hours.

cwinter: Oh...well, I can't wait two hours on it, I guess I'll need a loaner then.

SA: We don't do loaners for oil changes only, unless it is Saturday.

cwinter thinking to himself, he's had loaners before just for oil changes, that is odd...

SA: Let me check with the loaner department.

(No response for over 1 hour.)

cwinter: Nevermind, I'll take it to the Indy shop. Closer to the office and they can get me in and out in 1 hour.

SA: Sorry I couldn't help ya...

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Have used this dealership for service for over 3.5 years now and bought there.
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2009 328i Sedan - Ordered: 2/24/09 .:. Delivered: 5/6/09
Jet Black | Black Dakota | Aluminum | Premium | Sport | Xenon | CA | Split Fold Seats


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