Bingo, Power. Ard I always love your answers. I even stated to the SA that she could simply say the wiper was streaking and she would not budge after going back and forth for a bit. It was the insert that broke off, not the whole arm. Norwood has gone WAY downhill in a matter of two years. They now have a GM from Inskip in RI, so that should speak for itself if anyone has dealt with them, as I have. I have a countdown to when my "ultimate service" is up and then I will be looking for a land rover or Tahoe.
2011 X5 SAV tit silver sold (strategic maneuvers for E90 M3!)
2013 Subaru Impreza graphite gray/black replaced the 335
RIP 335i xdrive DSB/gray
worst decision ever
2013 Honda Pilot (functional $hitbox to save for M3)