Bingo, Power. Ard I always love your answers. I even stated to the SA that she could simply say the wiper was streaking and she would not budge after going back and forth for a bit. It was the insert that broke off, not the whole arm. Norwood has gone WAY downhill in a matter of two years. They now have a GM from Inskip in RI, so that should speak for itself if anyone has dealt with them, as I have. I have a countdown to when my "ultimate service" is up and then I will be looking for a land rover or Tahoe.
Present: 2012 X5M
2013 Honda Pilot Black/gray
Past: too many (the good, the bad, and the ugly)