Bingo, Power. Ard I always love your answers. I even stated to the SA that she could simply say the wiper was streaking and she would not budge after going back and forth for a bit. It was the insert that broke off, not the whole arm. Norwood has gone WAY downhill in a matter of two years. They now have a GM from Inskip in RI, so that should speak for itself if anyone has dealt with them, as I have. I have a countdown to when my "ultimate service" is up and then I will be looking for a land rover or Tahoe.
Present: 2011 E90 M3 Jerez/beige
2013 Honda Pilot Black/gray
Past: 2011 E70 35i titanium/black
2013 Subaru Impreza graphite/black
2011 E90 335i xdrive (bad mistake)
2005 Subaru Legacy GT
2002 Mini Cooper (90th produced, still have t-shirt)