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Thread: BMW Assist Help
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Old 01-22-2013, 11:26 AM
Perlova Perlova is offline
Registered User
Location: Canada
Join Date: Nov 2012
Posts: 64
Mein Auto: X1 28i xDrive
Originally Posted by robbiecarman View Post
Hi Everyone.

So I'm a little confused about BMW assist. I actually got my car end of october 2012 and didn't realize that BMW assist came gratis for 4 years with the car. So tonight I hit the SOS button talked to a friendly operator gave them my email, set my pin/code verified phone numbers etc.

My issue is that even though I did these steps I still can't access BMW assist in the car, the BMW remote app won't recognize my user name which I assume is my email address or does it recognize the pass code I set up with the operator.

So what am I doing wrong?

Is there a web portal that I can try to access my account?

Any help is much appreciated.

Your username is your e-mail address but all in capital letters. Hopefully you know your PIN.
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