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Old 01-30-2013, 09:11 AM
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Location: San Francisco
Join Date: Aug 2009
Posts: 10,410
Mein Auto: 2009 E93 N54
Originally Posted by gjimmy View Post
I hit a big pothole over the weekend which created a bulge on the sidewall of my right rear tire. I have the tire/wheel warranty and had a similar problem replaced last year on a front tire.

I took the tire in today to the dealer and my SA said, "That is normal, they won't replace that under warranty unless air is escaping. I have a bunch of those on my tires, nothing to worry about."

Is he serious?! I am going to take it to another dealership to get it replaced I guess. I hit a road hazard which damaged my tire, making it unsafe to drive on. That is the whole reason to get the warranty. Why on earth would that not be covered?

Makes me think the SA is a complete moron.

You're in the gold there.

Have you noticed? SA's are not mechanics, and if they know anything at all it's enough to be dangerous.

Glorified clerks, they're there to shuffle paper and sooth customers, leaving mechanics to do their thing. See, that's the appeal of a small, informed shop. No SA's.

BTW, you're paying for that SA. Does that gall yer stones?
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