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Originally Posted by ed325i I have been using logmein.

me too - logmein free works well for access outside my home to my home machines. I looked at realvnc - seemed like extra software that could go wrong to me....

For work - I use logmeinrescue as a tool - we can fire up support session at any time with a customer - 5mb download and a 6-digit pin - we're in and helping them.

If I have a customer who has problems, I leave the "calling card application" on their desktop and they can initiate a request for help again.

I think logmeinrescue costs like $80 per technician per month - but we looked at other systems and still do evaluate them - the ad-hoc nature of supporting our customers means we cannot license on a per customer basis - it is too fluid (and we have many thousands of customers on the antivirus side).

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