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Old 02-08-2013, 05:54 PM
ard ard is online now
Resident Curmudgeon
Location: CA
 
Join Date: Jul 2009
Posts: 9,917
Mein Auto: '12 X5 35d/E39M5/996TTX50
Get EVERYTHING in writing. Refuse to accept the car and/or sign off on the warranty until the words on the BMW paperwork 'match' the story the SA or service manager tells you- if it is "we tried this, and if it doesnt work, we will do that', then precisely those words should be on the repair order (RO)

Too often people fail to pay attention to 'the record' and have done lap after lap with service, with many stories- but all they have is a few comments here or there that really fail to document the true dimensions of the work, effort or promises.

GL

A
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