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Old 03-06-2013, 08:23 PM
Vt driver Vt driver is offline
Registered User
Location: Burlington, VT
 
Join Date: Jan 2013
Posts: 4
Mein Auto: X3
The dealer I brought my X3 for service to did not provide or offer a loaner, but the dealer where I got the X3 gave go ahead to get a rental until my X3 is fixed. The most recent update from BMWNA is that the parts were supposedly shipped from Germany on 2/22, but they are unable to provide a delivery date....I find it unbelievable that BMW is incapable of determining when parts will be delivered in the internet world in which we live. As it stands I meet criteria for invoking both MA and VT lemon laws. I am totally disappointed with the customer service BMWNA has provided. This is my fifth BMW but this experience has destroyed all loyalty. 41 days and counting with my X3 has been out of service (all of 920 miles when the failure occurred).
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