Wow, that's awesome. How did you contact him? Via Email?
Originally Posted by Pappy Pipes
Time to update thread. Service Advisor at Beverly Hills BMW confirmed seats were corroded on February 27 but there was hitch. A "BMW Regional Service Rep" refused to replace the rotting seats in my 10 day old car -- the best he could offer was to "repair" them. Having dealt with numerous mid management flunkies in my day I realized dung flows downhill so I contacted Ludwig Willisch, BMW's CEO, and conveyed my thoughts and feelings.
48 hours later am happy to report the regional service rep's decision was reversed. My new seats are on order from Germany.
'13 F10 BMW 535i Sport
: Jet Black/Black-Anthracite : Premium & Technology Packages/Sport Auto Trans/Camera/Park Distance Control/Heated Seats/Tinted Windows/Blacked Out Markers/Performance Spoiler.
Ex M-B's: '11/'10/'06 E350's w/ AMG Sport Package, '02 S500 w/ Every Option.