Your experience does not match mine at all. I, too, was having problems with my tailgate.
The dealer replaced all parts associated with the TG lift assembly, including the controller, so I assume this also means the motor.
The entire repair process took 4 days and this is because the dealer first ordered and replaced the lifters when this didn't solve the problem the controller was ordered and installed. Both orders were shipped overnight by air.
Last edited by erkbiz; 10-07-2013 at 08:49 AM.