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Old 10-08-2013, 10:50 AM
lbjgh's Avatar
lbjgh lbjgh is offline
Officially Welcomed to the 'Fest
Location: North of Toronto
 
Join Date: Dec 2011
Posts: 713
Mein Auto: 2013 X3 M-Sport
There is something seriously wrong with a dealer or manufacturer that says it takes seven weeks to ship a part... B.S.

I'm glad to hear erkbiz' experience as that's what I would expect of a premium brand.


Quote:
Originally Posted by erkbiz View Post
iamkevski,

Your experience does not match mine at all. I, too, was having problems with my tailgate.

The dealer replaced all parts associated with the TG lift assembly, including the controller, so I assume this also means the motor.

The entire repair process took 4 days and this is because the dealer first ordered and replaced the lifters when this didn't solve the problem the controller was ordered and installed. Both orders were shipped overnight by air.
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