It would normally take a couple days to get the part and then a couple days to make the repair... so he'd probably want a loaner during that time. They probably didn't realize it would be so long when he picked up the loaner.
Originally Posted by The X Men
Doesnt the tailgate still open and close manually? Why would you need to get a loaner car just for a tailgate opener?
2011 X3 (F25) xDrive 35i 3.0L, nav, xm