'06 530xi Wagon
~70,000 miles
I took my car to the dealer for a faulty break light. Nothing else wrong with the car. EIGHT DAYS later, dealer says that car is 10 days out of warranty (literally), and now (on their property) won't start. They state they checked everything and found a faulty Steering Column. Replacement is $2,000 in parts and $1,200 in labor???? BMW NA is willing to pay the parts, but no help on labor.
Two questions: What is the responsibility of the dealer for an item that had never given a warning light or any kind of issue that suddenly, inexplicably, and frankly unverifiably in their hands? I have no clue what their service guys did that might have caused this. They have had the car for 8 days for a break light. I do know that one of their service guys drove my car home overnight because they were trying to figure out the break light issue. What responsibility should they have?
Second question: Given the other posts I am seeing from others here on the E60s, it looks like this is a part that fails with some regularity, and more importantly with warning. Is this something that they should be able to jigger to make work, and I can hock the car without repairing? Or am I pretty much needing to fix this, or else never have it go.
Positive side... I have their loaner which is way nicer than my 06.
~70,000 miles
I took my car to the dealer for a faulty break light. Nothing else wrong with the car. EIGHT DAYS later, dealer says that car is 10 days out of warranty (literally), and now (on their property) won't start. They state they checked everything and found a faulty Steering Column. Replacement is $2,000 in parts and $1,200 in labor???? BMW NA is willing to pay the parts, but no help on labor.
Two questions: What is the responsibility of the dealer for an item that had never given a warning light or any kind of issue that suddenly, inexplicably, and frankly unverifiably in their hands? I have no clue what their service guys did that might have caused this. They have had the car for 8 days for a break light. I do know that one of their service guys drove my car home overnight because they were trying to figure out the break light issue. What responsibility should they have?
Second question: Given the other posts I am seeing from others here on the E60s, it looks like this is a part that fails with some regularity, and more importantly with warning. Is this something that they should be able to jigger to make work, and I can hock the car without repairing? Or am I pretty much needing to fix this, or else never have it go.
Positive side... I have their loaner which is way nicer than my 06.