Has anyone purchased anything from this website before or had any problems getting in contact with the company? I purchased the E46 Mtech II carbon clubsport style splitters in April and just recently installed them about a month ago. I recently noticed that the carbon fiber is actually separating from the actual plastic moldings. I have emailed the company about a week ago but no response as of yet. Has anyone ordered this product or had similar results? Nothing for nothing but I feel that they should be better quality and definitely should last more than a month on the car for the price tag on them.
Much appreciated Smolck, I just posted in that thread so hopefully i get a response soon. Trying to see if I can either get replacement splitters or return them and purchase a whole front bumper carbon fiber splitter and pay the difference
Plaster a HUGE thread on fanatics with a title like "DTM Tuning Sucks!!!". I bet they get back to you faster. They have an account over there and will likely see it faster. But hey, I have NO patience for crappy customer service.
I have had no other option but to file a dispute with paypal. It has been aggravating trying to get a hold of DTM-Spec and I feel like I have had more than enough patience with this issue. I have tried multiple times to email them and I have even posted on this website in order to contact the individuals. After multiple attempts with failure I have decided to escalate this to paypal. I would highly suggest thinking twice before purchasing products from this company.
PayPal has a 45-day window to file any disputes, so I believe you`re screwed there. You might have better luck by appealing to whatever credit card you use to fund your PP acount.
Yeah I just noticed the 45 day window. The only problem is for whatever reason when I set up paypal I did not link my AMEX or capital one credit card to it, it pulls straight from my checking account from my bank....
That is how I do it also, your bank should be willing to protect you.
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