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European Delivery
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  #1  
Old 08-24-2007, 05:47 PM
Craigito Craigito is offline
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Well guys, my worst fear was realized this afternoon... & Update

Dealership has no idea where my car is. What a way to end the week. I am so upset I don't even know what say. At what point do I report the car stolen? They are attempting to track it down but how long, if at all, should I wait to get the police involved. Also, couldn't they track the car if it has GPS navigation?

I think i'm gonna go puke now.
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  #2  
Old 08-24-2007, 05:52 PM
cBeam cBeam is offline
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So, what is the story? You posted that dealership told you that they lost your FOB, didn't you?
What exactly did the dealership tell you today?
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  #3  
Old 08-24-2007, 06:03 PM
Craigito Craigito is offline
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Quote:
Originally Posted by cBeam View Post
So, what is the story? You posted that dealership told you that they lost your FOB, didn't you?
What exactly did the dealership tell you today?
Yep. I can't go into details on a public forum. Maybe later after I get more info.
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  #4  
Old 08-24-2007, 06:57 PM
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Quote:
Originally Posted by Craigito View Post
Yep. I can't go into details on a public forum. Maybe later after I get more info.
Bull$hit!!! Incompetent dealer doesn't get deserve to be protected.

Spill the bean. Who is it??!!
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  #5  
Old 08-24-2007, 07:35 PM
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iversonm iversonm is offline
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Wow. The worst part is that it's Friday.

They should be able to track the car if you have BMW assist. I'd start that process immediately.

If you have reason to believe it's stolen, I'd go to the police, too. I can't see a downside to their involvement in the process.

I'd also go to BMWNA, and bypass the dealer, just in case they are playing games with you and are withholding information.
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  #6  
Old 08-24-2007, 07:45 PM
Craigito Craigito is offline
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Quote:
Originally Posted by iversonm View Post
Wow. The worst part is that it's Friday.

They should be able to track the car if you have BMW assist. I'd start that process immediately.

If you have reason to believe it's stolen, I'd go to the police, too. I can't see a downside to their involvement in the process.

I'd also go to BMWNA, and bypass the dealer, just in case they are playing games with you and are withholding information.
I am already writing BMWNA. I have no interest in dealing with the dealership. Only reason I would call them if they call me to tell me the car was found.
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  #7  
Old 08-24-2007, 07:56 PM
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JSpira JSpira is offline
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Quote:
Originally Posted by beewang View Post
Bull$hit!!! Incompetent dealer doesn't get deserve to be protected.

Spill the bean. Who is it??!!
I´ve spilt the beans for all. See one post up.
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  #8  
Old 08-27-2007, 05:03 PM
scott3 scott3 is offline
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Quote:
Originally Posted by beewang View Post
Bull$hit!!! Incompetent dealer doesn't get deserve to be protected.

Spill the bean. Who is it??!!

+ no details makes it harder to reply coherently
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  #9  
Old 08-27-2007, 05:26 PM
Craigito Craigito is offline
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Update

So I called BMWNA and BMW Euro Delivery and both stated the dealer needs to take care of me. BMWNA said to contact them immediately if the dealer starts to show any resistance or I don't think i'm getting fairly treated. BMWNA said no way should it involve my own insurance co. Waggoners trucking confirmed the date of delivery.

I'm going to put a letter together to the Dealer GM stating this and that they need to take care of this fiasco immediately. The car is gone forever I'm afraid. BMW assist has been getting no signals from the car since I reported it stolen on Sat (who really knows when it was taken). I need the car re-ordered immediately and a loaner provided. They offered me a loaner when I got the bad news, but declined at the time. Time to take them up on that offer.

I was reading the other fellas post in San Diego (more than a few times now). It's very weird. He had the same Space 335i as me and his car came in on a Saturday like mine too. Also, I had this whole "lost key fob" excuse for 3 days and he was also not told for 3 or 4 days too. I'm still not sure if everything is on the up and up. The whole key fob thing is iffy. I can't believe you wouldn't go look in the car if you were missing a key. Talk about taking you sweet time. I got the "we've got a problem" email like an hour before I was to pick up the car". This farking sucks. Any hope of a mishap in shipping is quickly fading each day.

I'll update you guys when anything new develops. Man, I miss my car
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http://www.bimmerfest.com/forums/sho...d.php?t=226259 (Stolen Car Thread ) http://craigsbmw-eurodelivery.blogspot.com (ED Trip)
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  #10  
Old 08-24-2007, 06:08 PM
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Is this at BMW of San Diego? This would make it the second ED car stolen from dealer's lot. First one was posted here.
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  #11  
Old 08-24-2007, 08:14 PM
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You're wasting your time with BMWNA. If the car was stolen, there's nothing they can do.
From the sounds of your "can't talk in public" post, you seem to want to sue them or get something out of this.
Wasn't this an ED. If so, you did receive your product. You then entrusted BMWNA to ship it to you, when it got lost.
Sorry for your loss, but cars get stolen all the time. This is a matter for the police and insurance. File the police report to get the ball rolling ASAP. That'll force them to make the claim with their insurance.
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  #12  
Old 08-24-2007, 08:17 PM
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iversonm iversonm is offline
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Quote:
Originally Posted by Boile View Post
You're wasting your time with BMWNA. If the car was stolen, there's nothing they can do.
From the sounds of your "can't talk in public" post, you seem to want to sue them or get something out of this.
Wasn't this an ED. If so, you did receive your product. You then entrusted BMWNA to ship it to you, when it got lost.
Sorry for your loss, but cars get stolen all the time. This is a matter for the police and insurance. File the police report to get the ball rolling ASAP. That'll force them to make the claim with their insurance.
+1
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  #13  
Old 08-24-2007, 08:25 PM
Craigito Craigito is offline
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Quote:
Originally Posted by Boile View Post
You're wasting your time with BMWNA. If the car was stolen, there's nothing they can do.
From the sounds of your "can't talk in public" post, you seem to want to sue them or get something out of this.
Wasn't this an ED. If so, you did receive your product. You then entrusted BMWNA to ship it to you, when it got lost.
Sorry for your loss, but cars get stolen all the time. This is a matter for the police and insurance. File the police report to get the ball rolling ASAP. That'll force them to make the claim with their insurance.
No, I just want my car. Nothing else. They are supposed to contact me tomorrow to see if magically my car appeared from thin air. If nothing, I'll have to go down and file report (since the owner of the vehicle has to file the report I was told..already called the police earlier). The police will come to the dealership to file and take all the statements.
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  #14  
Old 08-24-2007, 08:26 PM
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JSpira JSpira is offline
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To Craigito

Really sorry to hear of what happened. It IS possible that the car has really been misplaced.

We are here to support you - please keep us informed of what the clowns, I mean the dealership, is doing.
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  #15  
Old 08-24-2007, 08:42 PM
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holy crap...thats where I purchased my car...good luck
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  #16  
Old 08-25-2007, 11:42 AM
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Quote:
Originally Posted by Craigito View Post
..... If nothing, I'll have to go down and file report (since the owner of the vehicle has to file the report I was told..already called the police earlier). The police will come to the dealership to file and take all the statements....
My thoughts:

1) BMWNA didn't lose you car. They should not have anything to do with this.

2) You didn't lose your car, you shouldn't be the one calling the cops. In fact you don't know what happened, as far as you are concern, dealer has your car. Tell them to $hit one or compensate you. They need to do what they need to do to make you whole. If theft occured on their possesion, they should call the cops and contact their insurance company. Not you!!


Good luck and plz keep us posted.

beewang

Last edited by beewang; 08-25-2007 at 11:46 AM.
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  #17  
Old 08-25-2007, 01:06 PM
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Calif65GM Calif65GM is offline
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Dayum has anyone even tried contacting Wagoners Trucking or the VPC for you to check and see if the car was in fact deliverd to the dealership and paperwork signed off?
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  #18  
Old 08-25-2007, 01:43 PM
Craigito Craigito is offline
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Quote:
Originally Posted by Calif65GM View Post
Dayum has anyone even tried contacting Wagoners Trucking or the VPC for you to check and see if the car was in fact deliverd to the dealership and paperwork signed off?
I was told they were doing everything possible to track it down. I'm assuming that included both of those. They don't deny the paperwork shows it was delivered. They just can't seem to find anybody who says they saw it. See my updated post herein. The car is now reported stolen.
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Last edited by Craigito; 08-25-2007 at 01:51 PM.
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  #19  
Old 08-25-2007, 01:56 PM
Craigito Craigito is offline
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Quote:
Originally Posted by beewang View Post
My thoughts:

1) BMWNA didn't lose you car. They should not have anything to do with this.

2) You didn't lose your car, you shouldn't be the one calling the cops. In fact you don't know what happened, as far as you are concern, dealer has your car. Tell them to $hit one or compensate you. They need to do what they need to do to make you whole. If theft occured on their possesion, they should call the cops and contact their insurance company. Not you!!


Good luck and plz keep us posted.

beewang
Thanks Bernard. I agree that it shouldn't be my problem, but I had to report the car stolen myself since i'm the owner (not the dealership). Even thought it happened on their property. The police dept. confirmed that I had to report it stolen so I did that today in person at the dealership with the police.

If the car does not show up, the dealerships insurance will be getting the claim. Hopefully the car shows up and I don't have to go through a legal process.

I'll reserve my comments towards the dealership depending on how this all pans out and how well I get treated.
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  #20  
Old 08-25-2007, 07:06 PM
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Sorry about your car. Hope it gets sorted out asap.
Maybe get a lawyer on retainer? For your protection(?). At least consult with one.
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  #21  
Old 08-27-2007, 02:47 PM
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mason mason is offline
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Quote:
Originally Posted by Craigito View Post
Thanks Bernard. I agree that it shouldn't be my problem, but I had to report the car stolen myself since i'm the owner (not the dealership). Even thought it happened on their property. The police dept. confirmed that I had to report it stolen so I did that today in person at the dealership with the police.

If the car does not show up, the dealerships insurance will be getting the claim. Hopefully the car shows up and I don't have to go through a legal process.

I'll reserve my comments towards the dealership depending on how this all pans out and how well I get treated.
Make sure none charges against your policy. Frankly, even it turned up now, you should try not to accept it because you just don't know what has happened to the car.
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  #22  
Old 08-24-2007, 08:46 PM
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Andrew*Debbie Andrew*Debbie is offline
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I feel for you. I've had a car stolen twice. No fun at all.
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  #23  
Old 08-24-2007, 09:52 PM
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emdreiSMG emdreiSMG is offline
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I'm sorry. I've had bad dealings with Riverside BMW before, they're POS, IMO.

Maybe the silver lining will be that you can do ED again and drive a loaner in the meantime. However, it looks as though you're only 6 weeks or so from drop off. I didn't get either of my M3's back in SoCal until 7-8 weeks. Are you sure there isn't some misunderstanding and your car is at VPC/en route to the dealer on a truck somewhere?
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  #24  
Old 08-24-2007, 10:10 PM
Craigito Craigito is offline
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Quote:
Originally Posted by emdreiSMG View Post
I'm sorry. I've had bad dealings with Riverside BMW before, they're POS, IMO.

Maybe the silver lining will be that you can do ED again and drive a loaner in the meantime. However, it looks as though you're only 6 weeks or so from drop off. I didn't get either of my M3's back in SoCal until 7-8 weeks. Are you sure there isn't some misunderstanding and your car is at VPC/en route to the dealer on a truck somewhere?
Not sure but not likely...I've got to get more details tomorrow.
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http://www.bimmerfest.com/forums/sho...d.php?t=226259 (Stolen Car Thread ) http://craigsbmw-eurodelivery.blogspot.com (ED Trip)
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  #25  
Old 08-24-2007, 11:34 PM
Northcar Northcar is offline
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Quote:
Originally Posted by Craigito View Post
Not sure but not likely...I've got to get more details tomorrow.
Keep us posted. As Jspira stated, we are here to offer what support we can. Since we both shared the same delivery date in Munich this is personal! Your initial hunch that the lost FOB was just a delay tactic sounds like it was correct.
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