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Dealer Feedback / Vehicle Problems
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  #1  
Old 10-29-2012, 08:43 AM
kqf30 kqf30 is offline
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Location: USA
 
Join Date: Aug 2012
Posts: 31
Mein Auto: F30335XDRIVE
Loaner Car ..??

Please let me know what you guys think:

I had an ED delivery on 09/20, dropped off 09/22, cleared USA Customs and arrived at VPC New Jersey on 10/23. VPC said that the car was ready to be released and delivered to my dealership in ILLINOIS but the dealership had to go into their INFONET and request it to be released.

I called my CA and told them that but he said "NO NO NO, there is nothing they need to do and the car is on the truck, should be arriving by FRIDAY".

I called the VPC on Wed, Thursday, Friday and they said that the car is still with them and waiting for my dealer to release it. I relayed this information to my dealer and still the same answer.

Finally I conferenced my dealer and the VPC on Friday at 4:15PM and the dealer had realized that they had made a mistake. So everything was taken care of and scheduled to leave VPC to ILLINOIS on Monday 10/29. Well due to the weather, everything is closed and the dealership can't track the car and has no time table.

Is it reasonable (unreasonable) for me to request a service loaner until I get my car since it was their mistake which caused the delay? at this point, I have no idea when I will get my car.

Thanks in advance for your help/advice.
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  #2  
Old 10-30-2012, 05:50 AM
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Gluhwein Gluhwein is online now
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I think your idea is "reasonable", but doubt that they'll help out. They'll claim it was delayed due to an Act of God or some such nonsense. I suppose if you rant and rave and threaten to take your business elsewhere in the future you might get them to give you a loaner, especially if they already have your trade.
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  #3  
Old 10-30-2012, 06:02 AM
Territory Territory is offline
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Location: Western NC
 
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Mein Auto: 2013 x1 sDrive28i
I think its reasonable. Just be prepared to make enough of a fuss to convince them.

Last edited by Territory; 10-30-2012 at 06:05 AM.
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  #4  
Old 10-30-2012, 10:15 AM
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jfs356 jfs356 is offline
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Location: Dayton, Ohio
 
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Mein Auto: 1994 530i
I believe that is reasonable, tell them but for their error in authorizing release, you would have had the car on Friday the 28th. Now it does not depart until the 29th with no firm delivery date. Definitely worth a try
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  #5  
Old 10-30-2012, 12:34 PM
djsaad1 djsaad1 is offline
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Location: austin
 
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Mein Auto: range rover
If you are going to be using them for service on your new car, I don't know why they wouldn't want to please you now. Reasonable request, and if the dealer were smart he would have no issue with it.
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  #6  
Old 10-30-2012, 07:12 PM
kqf30 kqf30 is offline
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Location: USA
 
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Mein Auto: F30335XDRIVE
Thanks everybody.

They gave me a 2012 535RWD to drive until I get my car.
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