Navigation and Voice Command Volume problems

So I've searched and read a lot of threads to see if anyone has this issue, but the solutions haven't seemed to work for me. So I'll post the question and see if anyone else had/has a similar issue.

Voice Command - it's functional, the icon appears on the display, it mutes the radio to listen, it responds/does what I ask. However, there are no audio tones/speech. Of course, I've already tired to adjust the volume with the knob when I think she's talking, but i still can't hear anything.

Navigation - Same story. Navigation works, it displays correctly, it's in the HUD, etc. However, it will not speak any instruction. I've also attempted to adjust the volume when I know the nav person should be speaking (as the radio is muted to obviously provide an instruction).

I've double checked, the navigation instructions are not muted. I've attempted to raise the volume while it should be speaking (assuming it's just to low to hear), but I still can't get any audio output on those 2 functions.

Any ideas?

You need to read your manual and learn to use use idrive. When you are on the Nav screen, use the Idrive control knob to scroll up to the voice command icon. I believe it is the top one or 2nd one from the top (has a person talking on it). Once it is highlighted, push in the idrive selector and a check mark will show up. Voice command is now active.

Read your manual if you want to learn how to do the other volume settings in Idrive, but it is all there. Hope that helps.

Originally Posted by Lance Alot

You need to read your manual and learn to use use idrive. When you are on the Nav screen, use the Idrive control knob to scroll up to the voice command icon. I believe it is the top one or 2nd one from the top (has a person talking on it). Once it is highlighted, push in the idrive selector and a check mark will show up. Voice command is now active.

Read your manual if you want to learn how to do the other volume settings in Idrive, but it is all there. Hope that helps.

Sorry, I thought I made it clear in the original post that I had read the manual AND searched the forum trying various volume knob/unmute solutions already. In fact, I've read the manual cover to cover and cannot solve this problem.

Can you explain, what is the correlation between voice command prompts not audibly working as well as navigation directions not being spoken?

I also don't have an audio tone on the PDC, just the functional visual screen. When I read about changing the PDC volume control, it references vehicles with single drives having a PDC volume setting. I'm assuming I have multiple drives because I don't have that PDC volume adjustment in the location the manual identifies.

Anyone know is this is all related?

The only thing I can think of is to try to do a reset. On page 185 of the 2013 manual (downloaded) it says to select; Settings, Tone, then Reset. I'm gonna go look at my truck if this is actually there.

The above only reset my bass, treble, EQ, etc settings on mine.

Originally Posted by BeamerandBimmer

The only thing I can think of is to try to do a reset. On page 185 of the 2013 manual (downloaded) it says to select; Settings, Tone, then Reset. I'm gonna go look at my truck if this is actually there.

Thanks, I looked, I don't have a 'tone' menu option