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Old 01-05-2005, 09:19 AM
jetpilot10's Avatar
jetpilot10 jetpilot10 is offline
Location: Frisco Texas
Join Date: Mar 2004
Posts: 197
Mein Auto: 2000 BMW 540I
Thumbs up Get missing dash pixels repaired by BMWNA (E39)


Just wanted to give a followup on my success of getting BMWNA to pay for the pixel repair on my 2000 540i. For those of you contemplating getting them fixed and paying for it out of your pocket, contact BMWNA first. Basically BMWNA will pay for the parts, you will be responsible for the 1 hour of labor. Here is what you need to do:

First, send an email outlining your problem, something like:

I have a (Year & Model BMW) and a number of pixels in the instrument cluster either function sporadically or no longer function at all. Does BMWNA have a repair/replacement program in place for issues such as this?

(You don't have to type word for word, but you get the picture. ASK, don't demand!!)

Send the email to:

> Leonora Vlaovich
> Customer Relations Coordinator
> BMW of North America, LLC
> 201-573-7742 (phone)
> 201-930-8362 (fax)

She will in turn send you a response email asking for this information:

As coordinator for National Customer Relations, I will assign a representative to assist you; however, I need some additional information. Please respond to this email with the name and address on the registration, contact phone numbers, mileage to date, and the last 7 digits of the VIN.

Also, please identify your BMW dealer.

Thank you for your cooperation.

************************************************** *******************
My assigned Rep from BMWNA was Brandi. She was very quick at contacting me and just had me make an appointment with a BMW dealer here in Dallas, I used Dallas BMW (Formerly John Roberts). She then contacted the service manager at the dealership and advised what BMWNA was handling. I dropped the car off in the morning and it was done by 3pm the same day. It cost me a whopping 90.00 bucks, and the DASH now looks great.

I hope this information can be useful to members on the board. Good luck!

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