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F22 / F23 2 Series (2014 - Current)
The 2 Series coupe is the replacement for the E82/E88 1 series coupe. Production starts in November 2013 on the 228i (N20) and M235i (N55) coupes. Look for them in dealerships in February 2014. The convertible F23 2 series will follow in the fall of 2014.

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Old 11-18-2017, 06:55 PM
Dtsatskin Dtsatskin is offline
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Dealer damaged rear bumper

I was recently in for my first service on a 2017 m240i and the dealer first discovered a leaking rear trans seal. They replaced under warranty and added trans fluid.
When I came in to pick it up, I noticed that the rear bumper was stripped to the plastic on the right side and gouge on the lower black part. The SA was unaware and took pictures of the damage and said he will email the service manager.
He told me the service manager just said to take care of it.
Now I am not sure how to proceed as the car is only 8 month old and less then 9k miles.
Any suggestions on how to approach the dealer would be appreciated. Also this is a purchase and not a lease as I tend to keep my cars for many years.

Thanks


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  #2  
Old 11-18-2017, 07:06 PM
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Re-sprays of bumpers often don't work well. Bumper re-sprays often end up cracking and peeling.

They have to add a catalyst to the paint that makes it stay flexible. Make sure they add the primer.

The problem is that paint sticks to primer better than it does to other paint. Paint will stick reasonably well to paint that has been sanded and "roughed up." But, I'd rather have paint on primer.

The bumper should be removed to be prepared and repainted. That will allow them to get the edges painted right.

They need to also add a clear coat on top of the color coat, and the clear coat should contain a UV blocker additive.

Make them give you a lifetime warranty on the repair, too.
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Old 11-18-2017, 07:12 PM
Dtsatskin Dtsatskin is offline
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Thank you Autoputzer, I have had bad luck the last time I had my car repainted after an accident, so I am with you and will demand a lifetime warranty in writing for all the work done.

Thanks

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Old 11-18-2017, 07:14 PM
Dtsatskin Dtsatskin is offline
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Forgot to ask about the damage to the bottom black part of the bumper. Should u have them replace it or can that be refinished as well?


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Old 11-18-2017, 07:29 PM
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Originally Posted by Dtsatskin View Post
Forgot to ask about the damage to the bottom black part of the bumper. Should u have them replace it or can that be refinished as well?


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That's a separate piece. They'll probably not be willing to replace the bumper and the insert, just repaint them. The look like they just had the paint scraped off, but not really damaged.

They should scuff and re-spray the entire parts and spray with primer where the it's back (scraped down to bare plastic) , not just spot repair and "blend." If they blend, that means there will be areas where they're putting color coat and clear coat over shiny and slick clear coat. That's where you would eventually get peeling.
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Old 11-19-2017, 08:19 AM
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I would imagine the work will be sent to a reputable body shop (that the dealership uses for all their repairs and damage), where it will be sanded, primed and painted. Also confident you will be pleased with the end result.

There will be a record of the repair at the dealership and should you have an issue with it in the future, pretty sure the dealership will stand behind it. Rather unlikely you will though. Unless you plan on keeping the car for a extremely long term, repair will last for as long as you own the car.

Sorry to hear you had the damage, always a PITA to have a new car damaged. Just realize there isn't anything that can't be repaired to your satisfaction.

Have fun in the loaner and enjoy your newly repaired car when it is returned.
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Old 11-19-2017, 12:23 PM
Dtsatskin Dtsatskin is offline
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Thanks everyone for the suggestions, as I will be dropping it off at the dealer in the morning and will bring all these points up with them.
Love the car, just upset at the fact that it's a new car and this wasnt my fault.

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Old 11-19-2017, 09:28 PM
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Originally Posted by USA-RET View Post
I would imagine the work will be sent to a reputable body shop (that the dealership uses for all their repairs and damage), where it will be sanded, primed and painted. Also confident you will be pleased with the end result.

There will be a record of the repair at the dealership and should you have an issue with it in the future, pretty sure the dealership will stand behind it. Rather unlikely you will though. Unless you plan on keeping the car for a extremely long term, repair will last for as long as you own the car.

Sorry to hear you had the damage, always a PITA to have a new car damaged. Just realize there isn't anything that can't be repaired to your satisfaction.

Have fun in the loaner and enjoy your newly repaired car when it is returned.
My guess is that you either took an extra happy pill with your Cheerio's this morning or you work at that dealership.

So, the OP should blindly trust the incompetent ***** who damaged the car to also properly fix it? I bet the dealer will first propose a "blend," not painting the whole bumper.

You see a lot of older BMW's where I live with peeling clear coats. Somebody asked me if there was a problem with BMW paint. There isn't (except supposedly in the 1990's when the Spartanburg plant first opened). The problem is that car flippers freshen up an old BMW by shooting another coat of clear over the existing clear coat. It sticks... for a while, anyway.

I got corn holed in my Cobalt by some moron in a pick-up truck. Luckily, the bumper cover was torn and therefore had to be replaced. That got me a new cover, primer applied at the factory. They shot a few color samples, and I brought by car by for them to see which one matched. Then, they painted the bumper. After it was dry, I brought by car by to have the painted bumper installed. It took about two hours. My back bumper now matches the body of the car better than the original front bumper.
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Old 11-19-2017, 11:52 PM
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Originally Posted by Autoputzer View Post
My guess is that you either took an extra happy pill with your Cheerio's this morning or you work at that dealership.

So, the OP should blindly trust the incompetent ***** who damaged the car to also properly fix it? I bet the dealer will first propose a "blend," not painting the whole bumper.

You see a lot of older BMW's where I live with peeling clear coats. Somebody asked me if there was a problem with BMW paint. There isn't (except supposedly in the 1990's when the Spartanburg plant first opened). The problem is that car flippers freshen up an old BMW by shooting another coat of clear over the existing clear coat. It sticks... for a while, anyway.

I got corn holed in my Cobalt by some moron in a pick-up truck. Luckily, the bumper cover was torn and therefore had to be replaced. That got me a new cover, primer applied at the factory. They shot a few color samples, and I brought by car by for them to see which one matched. Then, they painted the bumper. After it was dry, I brought by car by to have the painted bumper installed. It took about two hours. My back bumper now matches the body of the car better than the original front bumper.
Hardly a happy pill. Generally repairs are done properly.

Accidents happen. I think one should trust that they will make it right before assuming the opposite. If they screw up the repairs, then I would start making demands and get into their business.

Not sure the body shop guy will appreciate someone telling him how to mix his paint, prepare the bumper, what type of primer to use, and how many coats of paint he should apply and what type of clear coat to finish with. He's likely to take off his paint mask, and hand it and the spray gun over and say do it yourself.

I've found it better to not start business dealing from a adversarial position. But hey, whatever works for you.
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Old 11-20-2017, 06:57 AM
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Quote:
Originally Posted by Autoputzer View Post

You see a lot of older BMW's where I live with peeling clear coats. Somebody asked me if there was a problem with BMW paint. There isn't (except supposedly in the 1990's when the Spartanburg plant first opened). The problem is that car flippers freshen up an old BMW by shooting another coat of clear over the existing clear coat. It sticks... for a while, anyway.
Anecdotal evidence. My 2002 build 330CI which i picked up with 5 miles on the clock started the clear coat peeling after about 8 years. Bumpers were first. Spread to body and eventually large sections. Had to reshoot the whole car. It was never sprayed or resprayed in my ownership prior to this. I picked it up from the factory via euro delivery hence i am confident about that. I do believe that the clear coat on the BMW can go downhill despite good care. I believe it was a combination of Florida sun and BMW workmanship.
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Old 11-20-2017, 07:03 AM
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Hardly a happy pill. Generally repairs are done properly.

Accidents happen. I think one should trust that they will make it right before assuming the opposite. If they screw up the repairs, then I would start making demands and get into their business.

Not sure the body shop guy will appreciate someone telling him how to mix his paint, prepare the bumper, what type of primer to use, and how many coats of paint he should apply and what type of clear coat to finish with. He's likely to take off his paint mask, and hand it and the spray gun over and say do it yourself.

I've found it better to not start business dealing from a adversarial position. But hey, whatever works for you.
Not where I live. Stupidity is a religion in NW Floriduh.

I've had five factory-ordered or port-ordered cars damaged prior to delivery. I've learned to be wary of wash monkeys, tire apes, tow truck drivers, and grease monkeys (or as they like to call themselves, "lubrication specialists"). If somebody says "I know how to do my job," the usually don't.

Anytime I have work done, I spend time making a list of things that are important.. requirements, if you will. If they follow the list, I'm happy. If they say "I know how to do my job," buh-bye.

The previous service manager at my dealer was as meticulous as I am. He was a big reason the have more BMW Center of Excellence awards as any BMW dealer in the U.S. He's now at the new Audi dealership in town. The current service manager was my service writer before she was promoted. My new service writer said she was "briefed about (me)" when the service manager saw that I had a service appointment. I've been dealing with these people for over 15 years, and never left unhappy.
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Old 11-20-2017, 07:10 AM
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Originally Posted by eksath View Post
Anecdotal evidence. My 2002 build 330CI which i picked up with 5 miles on the clock started the clear coat peeling after about 8 years. Bumpers were first. Spread to body and eventually large sections. Had to reshoot the whole car. It was never sprayed or resprayed in my ownership prior to this. I picked it up from the factory via euro delivery hence i am confident about that. I do believe that the clear coat on the BMW can go downhill despite good care. I believe it was a combination of Florida sun and BMW workmanship.
I bet it was a dark color. Yeah, they will fry in the Sunshine State, and the farther you go south the worse sunlight damage can be.
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Old 11-20-2017, 08:21 AM
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Originally Posted by eksath View Post
Anecdotal evidence. My 2002 build 330CI which i picked up with 5 miles on the clock started the clear coat peeling after about 8 years. Bumpers were first. Spread to body and eventually large sections. Had to reshoot the whole car. It was never sprayed or resprayed in my ownership prior to this. I picked it up from the factory via euro delivery hence i am confident about that. I do believe that the clear coat on the BMW can go downhill despite good care. I believe it was a combination of Florida sun and BMW workmanship.
I had a new 1985 Corvette and after 3 years of ownership the clear and then the paint started to peel off the front bumper. Actually came off in flakes or could be pulled off in strips. Do not know the cause. I could assume it was the bonding agent (primer) that GM used didn't bond w/ the urethane bumper material. Had it re-shot (on GM's dime @ a local shop and it was perfect when I sold the car years later.

Also had a 1995 Saturn where the paint on the rocker panels just under each door did the same thing as the 85 Vette. Again, a local guy w/ minimum equipment, re-shot them and they looked perfect to my eye also. Traded the car a number of years later w/ the paint repair looking perfect.

Both were GM products w/ painted plastic body parts. Pitifully poor QC at the factory and much better result w/ local paint shops.

Admittedly all shops are not created equal. A buddy and I went to one where I guy was redoing a 1965 Bonneville and he'd painted it the Violet color that was popular back then. Car looked fine on approach, but when close you could see he sprayed over the dust and whatever grit was laying on the car. Rubbing your hand across it you could feel the bumps. LOL He thought it was fine (another tip off was he was redoing the interior in red velvet tuck&roll)..after leaving my Buddy and I were laughing about it. Thankfully it was his car and not a customers. He had his own shop in a small town in Illinois. Guessing no car dealership was using him for any of their paint work.
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Old 12-01-2017, 06:44 PM
Dtsatskin Dtsatskin is offline
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So I got my car back from the dealers outsourced bumper specialist. The color does not match (Orange mixed with Red), which is very visible in the sun. The car has a horrible paint fume smell every time I get in and makes me naucious driving. The cars exterior is covered in overspray, including all glass areas.
The trunk interior has polishing compound spray.
I brought it back and escalated to the service manager who personally confirmed all of my concerns as valid and that he observed them all. He agreed to have it all redone to ensure my satisfaction and put me back in a loaner.
Next day he calls me and wanted me to come to the lot where the bumper specialist worked to show me a red 3 series with the same color issue as mine. He said if they repaint it it won't be any closer.
I suggested that if the guy can't paint it any closer to factory, that they should order a new bumper from the factory already painted to my color and swap it out.
Any suggestions or recommendations?

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Old 12-01-2017, 07:16 PM
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Quote:
Originally Posted by Dtsatskin View Post
So I got my car back from the dealers outsourced bumper specialist. The color does not match (Orange mixed with Red), which is very visible in the sun. The car has a horrible paint fume smell every time I get in and makes me naucious driving. The cars exterior is covered in overspray, including all glass areas.
The trunk interior has polishing compound spray.
I brought it back and escalated to the service manager who personally confirmed all of my concerns as valid and that he observed them all. He agreed to have it all redone to ensure my satisfaction and put me back in a loaner.
Next day he calls me and wanted me to come to the lot where the bumper specialist worked to show me a red 3 series with the same color issue as mine. He said if they repaint it it won't be any closer.
I suggested that if the guy can't paint it any closer to factory, that they should order a new bumper from the factory already painted to my color and swap it out.
Any suggestions or recommendations?

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Sorry to hear.

Hire a lawyer. Also, review the contract. I bet it says you will submit to arbitration.
When the banged up the car in the first place that was the first sign that you were dealing with ***holes.

It's standard practice to trash the car of a customer who is a trouble maker, e. g. one who complains about a few scrapes on their new $60k car.

The car itself should have never been sent to the "bumper specialist." Just the bumper should have been sent.

BMW used to sell pre-painted bumpers. But, they were very expensive. I don't know if they still do. Check it out with another BMW dealership.

Getting the overspray off is another opportunity to trash you car some more. You pick the detailer, and fine one trusted by Ferrari, RR, and Porsche owners. A proper detail by a non-idiot will be well over $1000.

Don't worry. USA-RET is pretty sure... confident... imagines that everything will be fine.
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Old 12-02-2017, 05:19 AM
marcozandrini marcozandrini is offline
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Research to find another company that does bumper repair. Check yelp. Check with member of the local chapter of the BMW Car Club of America. Have the dealer have the new company respray the bumper.

Still not satisfied? Escalate the problem to BMW NA. Write down all the info such as dates, times, who you talked with, what was said, etc. before you call BMW NA. Be nice, explain the issues in clear, concise terms. Donít let your emotions get in the way.

Remember that the dealer is a franchisee. BMW NA had only a limited sway over dealers. Itís main concern is making money from the dealers selling cars.
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Old 12-02-2017, 11:31 AM
Dtsatskin Dtsatskin is offline
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Thanks all for the response and suggestions. I am waiting for the service manager to get back to me on how he is going to proceed. I have documented everything in case I have to escalate it higher including BMW NA.
In an interesting note that during my last phone conversation with the service manager he told me that the bumper was only repaired on the damaged side and that the rest of it was just clearcoated only.
So instead of stripping the complete bumper to the plastic and priming it and painting and then clearcoated, they just did the minimum.
Anyone out there know of a way to order a factory new bumper already painted? I don't care how much it costs or how long it takes as long as it's an exact match to my original one.

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Old 12-02-2017, 11:41 AM
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I had the rear bumper cover replaced on my Cobalt after getting corn holed, and it was $1000. So, I'd suspect getting a primer-ed BMW bumper cover and having it painted locally would be at least $2k. With shipping, I'd bet that a factory painted one would be another $1k with shipping from Germany.

I had some overspray on Frau Putzer's Honda due to incompetent ****s at the body shop. Acetone (paint remover/thinner) got the overspray off the glass. Frequent waxings with a cleaner wax (which has a mild chemical polish in it) eventually got the overspray off the paint (without risking having an incompetent detailer do even more damage).

Your insurance company might cover this under your comprehensive coverage.
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Old 12-03-2017, 07:26 AM
marcozandrini marcozandrini is offline
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Repairing the damaged paint and applying new clear coat to the entire bumper is the standard procedure. Have the dealer find another bumper fixer. Donít bug your insurance as the entire job is on the dealerís shoulders.
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Old 12-03-2017, 08:11 AM
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Repair work done by a dealer's outsourced shop

Quote:
Originally Posted by Dtsatskin View Post
So I got my car back from the dealers outsourced bumper specialist. The color does not match (Orange mixed with Red), which is very visible in the sun. The car has a horrible paint fume smell every time I get in and makes me naucious driving. The cars exterior is covered in overspray, including all glass areas.
The trunk interior has polishing compound spray.
I brought it back and escalated to the service manager who personally confirmed all of my concerns as valid and that he observed them all. He agreed to have it all redone to ensure my satisfaction and put me back in a loaner.
Next day he calls me and wanted me to come to the lot where the bumper specialist worked to show me a red 3 series with the same color issue as mine. He said if they repaint it it won't be any closer.
I suggested that if the guy can't paint it any closer to factory, that they should order a new bumper from the factory already painted to my color and swap it out.
Any suggestions or recommendations?

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If the bumper repair business does a BUM job - the dealer should find one QUALIFIED to PROPERLY REPAIR these minor flaws. That's the shop that should fix your car - not the shoemaker who who did a sloppy job!!

Forget running to lawyers - they already steal enough of our money - pull up your big boy pants and TELL the dealer to make it right and make you happy so you can tell 10 friends what a GREAT DEALER they are -- OR you'll tell 1000 friends to shop elsewhere!
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Old 12-04-2017, 09:23 AM
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Go after them until it's fixed properly. You trusted them to do a good job and they failed. I would now dig my heels in and demand it be done to look like it's a factory new bumper. That's what you delivered to the dealership initially, that's what they should return to you. Nothing less!
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Old 12-05-2017, 11:49 AM
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It needs to go to a real body shop and not one of the bumper paint guys.
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