Soft close doors

When new, my 750Li soft close doors would activate even if someone closed the door firmly. After a recent service visit to fix the driver's soft close door not closing at all, the soft close feature on all doors only works if you softly close the door. If you firmly close the door, it just closes like a normal door. Is this normal?

lol, yes it's normal.

Yep

Originally Posted by bigdave84

When new, my 750Li soft close doors would activate even if someone closed the door firmly. After a recent service visit to fix the driver's soft close door not closing at all, the soft close feature on all doors only works if you softly close the door. If you firmly close the door, it just closes like a normal door. Is this normal?

This new software update has changed the programming for it, my early software acted the same way as you describe. BMW probably did the change to help reduce wear and tear on the soft close door motors and parts as they would work with every single door shut and open, now it works about 50% of the time thus doubling life.

Sounds serious....
Seven11 what do you think? (smart ass remark coming up)

Originally Posted by bigdave84

When new, my 750Li soft close doors would activate even if someone closed the door firmly. After a recent service visit to fix the driver's soft close door not closing at all, the soft close feature on all doors only works if you softly close the door. If you firmly close the door, it just closes like a normal door. Is this normal?

what did you want it to do? to open back up and then close automatically

mine actually did open by itself and the soft close feature pulled the door closed, that was cool,

the only thing is that i was going 60mph

Originally Posted by csmeance

This new software update has changed the programming for it, my early software acted the same way as you describe. BMW probably did the change to help reduce wear and tear on the soft close door motors and parts as they would work with every single door shut and open, now it works about 50% of the time thus doubling life.

really so sometimes the soft close door feature doesnt work?

Originally Posted by dekidex

Sounds serious....
Seven11 what do you think? (smart ass remark coming up)

what do u want me to say?

Originally Posted by Seven11

really so sometimes the soft close door feature doesnt work?



what do u want me to say?

If you slam the door shut, the soft close door wont activate and it will close like a normal door, however if you are to lightly close the door and let the latch catch, then the soft close doors will take over. Like I said before it's probably done to reduce wear and tear on the latches.

I just had the actuator replaced on my rear door. It seems at least once a year one of these needs replacing. Mine was running with the door open. Keep in mind these go frequently which supports the software update on reducing wear and tear.

When you shut the door hard, the door shuts normally BUT you can still "hear" the internal motors "whirl" behind the doors surface. Does your make ANY noise when shut hard?

Originally Posted by ndabunka

When you shut the door hard, the door shuts normally BUT you can still "hear" the internal motors "whirl" behind the doors surface. Does your make ANY noise when shut hard?

nope, stays silent; I hear the clicking of the latch though

Originally Posted by Seven11

what did you want it to do? to open back up and then close automatically

mine actually did open by itself and the soft close feature pulled the door closed, that was cool,

the only thing is that i was going 60mph



really so sometimes the soft close door feature doesnt work?



what do u want me to say?

Well i was expecting something like....The Soft doors are for softies or.......dont use the sof door feature your doors wont close well or....if you use the soft door feature make sure not to use soft driving....cmon man,you are the comedian of the bunch,what happened???

Do any of you happen to have the TSB number for the software update to disable to soft close feature when the door is close hard enough to just close normally? My soft close doors try to engage even when the door is slammed. i.e. I hear the motor whirring and then the door latches again. The stealer is saying they can't find the TSB for it. Thanks!

Originally Posted by bigdave84

when new, my 750li soft close doors would activate even if someone closed the door firmly. After a recent service visit to fix the driver's soft close door not closing at all, the soft close feature on all doors only works if you softly close the door. If you firmly close the door, it just closes like a normal door. is this normal?

yes.

Originally Posted by dekidex

Sounds serious....
Seven11 what do you think? (smart ass remark coming up)

hahahahah, I like that quote, seems like Seven11 always bashes people's post with his negative comments.

Its normal...

Originally Posted by jbarton750

Do any of you happen to have the TSB number for the software update to disable to soft close feature when the door is close hard enough to just close normally? My soft close doors try to engage even when the door is slammed. i.e. I hear the motor whirring and then the door latches again. The stealer is saying they can't find the TSB for it. Thanks!

Yeah, so back to the original reason this thread was resurrected...Does anyone happen to have the TSB number to update the software for the soft close feature to disable the motors when the door is slammed? The car is at the stealer now and I would like to have it done while there. Thanks in advance...

Originally Posted by Joe-BMW

.... Mine was running with the door open. Keep in mind these go frequently which supports the software update on reducing wear and tear.

Mine did just the opposite, my car's soft door close mechanism was running when the door was closed. About a month ago I was driving along when a warning message appeared on the dash stating a door was open, the dome light came on and I heard the soft close mechanism trying to close the rear passenger door. This repeated over and over again even though the rear door was closed.

I pulled over and opened/closed the rear door but to no success, still was happening. So I turned around went home, parked and turned off the car but the damn thing kept trying to close the door. I was afraid that it would damage the door mechanism and run down the battery so I was just about to drive over to the dealer when it stopped doing it.

I drove the car and nothing was happening so I made an appointment for the next week to bring the car in for service. When the day came to take it in I decided not to as it hadn't happen again and I needed to be somewhere else. About three weeks later it did it again and then stopped. This happened once more about 2 weeks after that episode so it went into the shop yesterday.

Originally Posted by Chitown-Irish

Mine did just the opposite, my car's soft door close mechanism was running when the door was closed. About a month ago I was driving along when a warning message appeared on the dash stating a door was open, the dome light came on and I heard the soft close mechanism trying to close the rear passenger door. This repeated over and over again even though the rear door was closed.

I pulled over and opened/closed the rear door but to no success, still was happening. So I turned around went home, parked and turned off the car but the damn thing kept trying to close the door. I was afraid that it would damage the door mechanism and run down the battery so I was just about to drive over to the dealer when it stopped doing it.

I drove the car and nothing was happening so I made an appointment for the next week to bring the car in for service. When the day came to take it in I decided not to as it hadn't happen again and I needed to be somewhere else. About three weeks later it did it again and then stopped. This happened once more about 2 weeks after that episode so it went into the shop yesterday.

Got the car back yesterday and they replaced the latch mechanism under the CPO warranty.

On a different note they lent me a new 328 (only 114 miles) while it's a nice car just glad to have my car back as I found the car too noisy and cramped. I should do this peroidically so to appreciate the car I own.

Originally Posted by Chitown-Irish

Got the car back yesterday and they replaced the latch mechanism under the CPO warranty.

On a different note they lent me a new 328 (only 114 miles) while it's a nice car just glad to have my car back as I found the car too noisy and cramped. I should do this peroidically so to appreciate the car I own.

I'm currently having a door that won't latch, even if slammed and no soft close motor noise. Manual manipulation (yes I just said that ) of the mechanism also does not result in latching. The latch is $600 so I'm hoping I can find some other repair but any thoughts would be great.

This happened once before and I thought it was the cold weather or the fact that I had turned on the alarm before I closed it but its back and I have even had to drive it with the door tied closed with the seat belt most of today. Not happy.

Just had the new software update on the soft close doors recall BMW has out , since then mine does just that .

Just passing on some information. BMW WILL NOT SERVICE, even give the individual/owner a hard time because how the recall was worded. It states " Vehicles equipped with both Comfort access and Soft close". Which is extremely mis-leading.

Originally Posted by Nygel

Just passing on some information. BMW WILL NOT SERVICE, even give the individual/owner a hard time because how the recall was worded. It states " Vehicles equipped with both Comfort access and Soft close". Which is extremely mis-leading.

What are you saying? This (my case) is a latch failure (not a software issue) and I am outside of warranty. Are you saying for a fact that this is covered in the recall? I was able to get one for $443 delivered this Friday which isn't too aweful. I'm 2 hrs from the nearest dealer.

Originally Posted by Nygel

Just passing on some information. BMW WILL NOT SERVICE, even give the individual/owner a hard time because how the recall was worded. It states " Vehicles equipped with both Comfort access and Soft close". Which is extremely mis-leading.

Not sure I follow. Did you read "both" to mean "either?"

Originally Posted by SuperSnoop

Not sure I follow. Did you read "both" to mean "either?"

Regardless, I just spoke with a service manager who stated that even though a $96,000 car should never suffer a catastrophic latch failure and it's doing so is an embarrassment and hazard to us all, if it's out of warranty, and you take it to a dealer, the repair will cost you around $1600. Unreal.

What I mean is this, I was told by 2 different dealerships here in Houston, that the vehicle has to have Comfort Access and Soft Door Close, but the recall is on the soft door close. How funny is that. I even spoke to bmwusa and they said the same that's why they are only recalling 7500 vehicles

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