2009 750i vibration problem

Originally Posted by asaseaban

Enjoy the loaner b'cos it may take a while to get the water cooler in, get it installed, reprogram, test and make sure everything works. I'll advice you stay on your SA and keep calling atleast every other day. I've hear two different stories ragarding shipping & ETA for parts. One SA told me dearlership gets daily parts delivery from FedEx. Another SA told me parts take time to arrive from Germany because they are shipped via a vessel, have to go thru customs and then pickup by FedEx.

This loaner 528Xi feels like it is my car now as it is Dec 1/2009. Car has been in shop since Nov 10/09. Got call on the 26th saying they FEEL they fixed the vibration issue. Went for test with the drive shop foreman and he concurred that the issue was still there. Errrrr . The shop foreman has now informed me this issue is now an 'escalated case' with BMW engineering.

Really hope they get this resolved soon b/c the new car feeling is fading away

Bcool what dealer is your car at & I would get a better loaner. When I had my 760 I always got x5's as loaners

Originally Posted by sunny_j

Bcool what dealer is your car at & I would get a better loaner. When I had my 760 I always got x5's as loaners

Hi Sunny, I deal with BMW Store Vancouver usually but my car is at Auto West BMW. In all honesty not too thrilled about loaner...just want my car back asap.
But in regards to your question, Auto West BMW actually gives 5 series or X3 for all 7 series owners but every other dealership usually gives 3 series. What dealer gives x5? Thanks for your input!!!

Originally Posted by bcool

This loaner 528Xi feels like it is my car now as it is Dec 1/2009. Car has been in shop since Nov 10/09. Got call on the 26th saying they FEEL they fixed the vibration issue. Went for test with the drive shop foreman and he concurred that the issue was still there. Errrrr . The shop foreman has now informed me this issue is now an 'escalated case' with BMW engineering.

Really hope they get this resolved soon b/c the new car feeling is fading away

BMW can't seem to figure out what the problem is. Starting to feel to demand they give me a another one if they don't figure this out before next week. Almost a month in the shop. Owned a lot of cars but never had this kind of experience. Anyone else with this kind of nightmare?

Originally Posted by bcool

Anyone else with this kind of nightmare?

Yes. Check your pm.

Originally Posted by fq

Yes. Check your pm.

Thanks fq for the PM. Really appreciate it!!

Just got back yesterday on 3rd road test with shop foreman with 3rd set different brand of tires and it is conclusive that the vibration issue is still there. Now in the 6th week in the shop .

I took delivery of this car August 7,2009 and unfortunately have not got to enjoy my new car . 5 months and counting of huge frustration b/c this is my main car as I got rid of my other cars prior to this.

Originally Posted by bcool

Just got back yesterday on 3rd road test with shop foreman with 3rd set different brand of tires and it is conclusive that the vibration issue is still there. Now in the 6th week in the shop .

I took delivery of this car August 7,2009 and unfortunately have not got to enjoy my new car . 5 months and counting of huge frustration b/c this is my main car as I got rid of my other cars prior to this.

See PM

Originally Posted by LovinM6

See PM

Thanks LovinM6 for PM. Really appreciate it!

Originally Posted by bcool

Just got back yesterday on 3rd road test with shop foreman with 3rd set different brand of tires and it is conclusive that the vibration issue is still there. Now in the 6th week in the shop .

I took delivery of this car August 7,2009 and unfortunately have not got to enjoy my new car . 5 months and counting of huge frustration b/c this is my main car as I got rid of my other cars prior to this.

Latest update: BMW has just informed me they are NOW waiting for a special tool from Germany to adjust the angle of the drive shaft to see if that fixes the vibration issue. ?!?!?!?!?!?!
This car has been in the shop for 50 days and technically has been down since day 1(almost 6 months).

Originally Posted by LovinM6

I don't know anything about these tires. I hope they don't run hard.

LovinM6... You have a beautiful color combo. Do you have any pictures of the 7 posted anywhere?

Originally Posted by gotoschoolhere

LovinM6... You have a beautiful color combo. Do you have any pictures of the 7 posted anywhere?

Thank you very much.

Please see the end of page 4 for a few pictures and most being on page 5 of this thread.

http://www.bimmerfest.com/forums/sho...=395156&page=4

http://www.bimmerfest.com/forums/sho...=395156&page=5

Originally Posted by LovinM6

Thank you very much.

Please see the end of page 4 for a few pictures and most being on page 5 of this thread.

http://www.bimmerfest.com/forums/sho...=395156&page=4

http://www.bimmerfest.com/forums/sho...=395156&page=5

WOWb

That is an Amazing 7. Nicely done. I see that the Individual is worth it huh.

You mush fee like a driving in this every day.

I love it.

Originally Posted by bcool

Latest update: BMW has just informed me they are NOW waiting for a special tool from Germany to adjust the angle of the drive shaft to see if that fixes the vibration issue. ?!?!?!?!?!?!
This car has been in the shop for 50 days and technically has been down since day 1(almost 6 months).

Wish I could enjoy and love it too.

Latest update: BMW Canada has informed me as of last week that they are in contact with PUMA(BMW Engineering) to get approval to change the driveshaft to see IF that is the problem!?!!?!?!??!?!?! 65 day straight days in the shop!!!! Completely HORRIFYING!!!
6th month now from DAY 1 of not being able to properly enjoy this vehicle.

Do you guys not have lemon laws up there? Down here you would DEFINITELY qualify.

Originally Posted by Newmanium

Do you guys not have lemon laws up there? Down here you would DEFINITELY qualify.

no we dont

LATEST UPDATE: Today 1/15/2010, BMW Canada called and said that the regional tech. mgr came and test drove the car b/c the BMW Service deptartment(including the mechanic, shop foreman and service manager) are completely stumped in how to resolve this issue. This regional tech mgr claims there is nothing out of normal b/c the other 7 series he tested it with drives similar. This is of course is 100% unacceptable/nonsense!!! I immediately called the shop foreman and service manager. During the conversation I got them to both concur there is a problem as they both recollect the test drives that I had with them in which they both state "defintely feel this noticable vibration and it is definitely an issue" and agree if it was their car "they wouldn't accept this". The service manager even said that the regional manager felt the vibration but felt it in other 7 series as well. The shop foreman agrees even if other 7's on the lot are doing it, it is not acceptable as it is obviously a problem.
This is extremely suspicious as the car has been in the shop for over 67 days and just a few days ago demanded BMW Canada to give me another car asap or refund my money. All of sudden they say NOW the car is running properly?!?!?!?! During the whole time they awknowledged this noticable vibration. After the 1st test drive back in October 2009, the service manager told the SA right away to make sure they first do a wheel alignment and wheel balancing for starters and check the rough idle. Then they tried 3rd set of new tires and shop foreman concurred still a problem. Then they order tool from Germany to adjust drive shaft angle. Then they waited for an OK to order new drive shaft. NOW they say nothing wrong all of a sudden... days after I demand another car?!??!??!?! Why would they do all this work and take so long?!?!?!?! VERY SUSPICIOUS.
As with the comment on 'nothing out of normal b/c we tested it with other 7 series' is horrific. My previous 7 they tried that the same approach on 3 occasions. Each time I had to come down and waste more of my time to show them that 1. Heated steering wheel 2. Heated seats intensify heat function for back/seat and 3. Rear seat heating is not working properly. After showing the mechanic, they say 'Oh, yes I see now'. These issues I know are not major but come on, do I have to come down each time they try that on me?
There are times to back down and accept things but this is far from one of them. So, I told everyone involved to get that regional tech mgr to come out again so I can drive the car with him b/c I will not accept this period. More wasted time! Completely horrifying to say the least.

I wish I had your patience....

bcool,

Enough is enough. This nonsense has gone on too far and your patience as being more than I can tolerate. It's time you make this a legal issue and request for a replacement car. Go over to the BMW Service Center and get a print out of ALL the work that has been done so far and also notes or anything from the shop foreman or SA stating that they do recognize the vibration problem. Then tell your lawyer/counselor/attorney/barrister that you ONLY interested in getting a replacement. The lawyer maybe tempted to try and have BMW NA settle this out of court for some money or get your car fix. Don't fall for that. Fight for a replacement because I guarantee you even if they SHOULD fix your vibration problem by replacing the drive shaft it'll lead to another problem that will crop up and the car MAY just not drive right.

Stop being a nice guy and get BMW NA to give you another 7er PERIOD.

Good luck!

Originally Posted by asaseaban

bcool,

Enough is enough. This nonsense has gone on too far and your patience as being more than I can tolerate. It's time you make this a legal issue and request for a replacement car. Go over to the BMW Service Center and get a print out of ALL the work that has been done so far and also notes or anything from the shop foreman or SA stating that they do recognize the vibration problem. Then tell your lawyer/counselor/attorney/barrister that you ONLY interested in getting a replacement. The lawyer maybe tempted to try and have BMW NA settle this out of court for some money or get your car fix. Don't fall for that. Fight for a replacement because I guarantee you even if they SHOULD fix your vibration problem by replacing the drive shaft it'll lead to another problem that will crop up and the car MAY just not drive right.

Stop being a nice guy and get BMW NA to give you another 7er PERIOD.

Good luck!

Thanks so much for this fantastic advice. I will surely go down and get print out of ALL the work/notes and then take it to my lawyer. The legal system/litigation procedure is somewhat different up here in Canada but yes, can't and will NOT accept this car vibrating.
I demanded for that Regional Tech Mgr to come by for another road test and of course to set him straight and fully reject his nonsense ignorant approach.
Btw BMW NA will not talk to me b/c they direct me to BMW Canada(who seem to just add frustration to all this mess).
Thanks again. I will give update hopefully soon.

bcool, you might want to check this site out
http://www.camvap.ca/

Originally Posted by sunny_j

bcool, you might want to check this site out
http://www.camvap.ca/

Thanks Sunny. Also want to take the time to extend my sincere gratitude to all you guys with your fantastic advice and support. This forum is 1st class.

Either this gets resolved via BMW Canada or via litigation.

Latest update: Yesterday talked to Customer Relation Rep who still maintains there is no issue b/c the Regional Tech Mgr said so BUT at the same time NOW says perhaps it is b/c of the wheel size and perhaps try 18" instead!??!??!?!
Don't want to past judgement on this Regional Tech Mgr but I will meet him on the 30th when he is scheduled to be in Vancouver. IF at that point this fellow is nonsensical then BMW will surely have a headache and problem on their hands.

I just had my 2009 in the shop for the first time. I was accelerating quickly from a stop, and a warning light, "Engine Malfunction, Reduced Power" came on. It was in the shop for two days, and supposedly fixed with programming. This is probably not your same issue, but the service tech said that an open service campaign corrected my problem.

On a side note, I previously went to the dealership because my low oil warning light came on and I bought a quart of oil and the service tech put it in my car. He said the oil wasn't covered under warrantly. Is this true?

Good luck with your Canadian battle. It is frustrating when our cars are tied up for repairs.

Originally Posted by Ormond

I just had my 2009 in the shop for the first time. I was accelerating quickly from a stop, and a warning light, "Engine Malfunction, Reduced Power" came on. It was in the shop for two days, and supposedly fixed with programming. This is probably not your same issue, but the service tech said that an open service campaign corrected my problem.

On a side note, I previously went to the dealership because my low oil warning light came on and I bought a quart of oil and the service tech put it in my car. He said the oil wasn't covered under warrantly. Is this true?

Good luck with your Canadian battle. It is frustrating when our cars are tied up for repairs.

Hello Ormond, Thanks for your encourgement....really appreciate it!
Yes indeed, VERY frustrating when cars of this calibre are NOT performing they way that they should. I actually had similiar issue with low oil as I was driving with only about 1400miles on it the low oil warning light and service required lights flashing. I had to put a quart and half of oil in b/c so low. The service manager said the oil isn't covered AND this is very normal!?!?!?! But it is covered under maintenance plan which we all have. Strange!?!?! What IF this did that in the middle of a long trip in the middle of nowhere? This is normal????

Side note: My vibration issue is most noticable on a dry day and at various speeds.
If any of you kind folks would be so kind and pay close attention if your car noticable has a shimmy/vibration...please let me know.