Welcome to Bimmerfest -- The #1 Online Community for BMW related information! Please enjoy the discussion forums below and share your experiences with the 200,000 current, new and past BMW owners. The forums are broken out by car model and into other special interest sections such as BMW European Delivery and a special forum to voice your questions to the many BMW dealers on the site to assist our members!

Please follow the links below to help get you started!

Go Back   Bimmerfest - BMW Forums > BMW Model Discussions > 7 Series / 8 Series > 7 Series - F01 / F02 (2009 - current)

7 Series - F01 / F02 (2009 - current)
The new re-designed 7 series F01 / F02 leads off the BMW Fxx chassis code!

Reply
 
Thread Tools Display Modes
  #51  
Old 01-21-2010, 05:23 PM
MLPhelps MLPhelps is offline
Registered User
Location: Lexington
 
Join Date: Aug 2009
Posts: 15
Mein Auto: 2009 750iL
I defintely have an occasional shimmy/vibration issue, and when it does occur, the car speed is always in the 39-42 mph range. I assumed it was the transmission programming, which definitely needs to be improved in future versions/updates.
Reply With Quote
  #52  
Old 01-23-2010, 09:51 PM
asaseaban's Avatar
asaseaban asaseaban is offline
Y ask y? Ask y not!
Location: DMV
 
Join Date: Aug 2005
Posts: 576
Mein Auto: F02
Quote:
Originally Posted by Ormond View Post
I just had my 2009 in the shop for the first time. I was accelerating quickly from a stop, and a warning light, "Engine Malfunction, Reduced Power" came on. It was in the shop for two days, and supposedly fixed with programming. This is probably not your same issue, but the service tech said that an open service campaign corrected my problem.

On a side note, I previously went to the dealership because my low oil warning light came on and I bought a quart of oil and the service tech put it in my car. He said the oil wasn't covered under warrantly. Is this true?

Good luck with your Canadian battle. It is frustrating when our cars are tied up for repairs.
No true...atleast for me. Took mine to the service dept due to low oil and they added a quart of oil for free.
__________________
_______________
2000 740iL Space Gray - Sold
2003 745Li Titanium Silver - Sold
2009 750Li Mineral White - Sold
2009 750Li Titanium Silver
2011 xDrive35d Vermilion Red - Sold
2012 xDrive35d Vermilion Red
Reply With Quote
  #53  
Old 01-23-2010, 10:23 PM
sunny_j's Avatar
sunny_j sunny_j is offline
bmw addiction
Location: Vancouver Britsh Columbia Canada
 
Join Date: Sep 2006
Posts: 6,735
Mein Auto: X5d
i also got free fluid top ups from autowest and brian jessel
__________________

2012 X5d | White on Black | Fully Loaded | Sport Package
Black Trim Painted White

-2009 E320 Diesel | White on Black | H&R Springs | Kleemann KD-Box | 20" Monarch Hamburg Rims
Black Roof | E63 Rear Lip | Hood Emblem Delete | Foglight Chrome Trim Delete Gone


-2003 760LI Titanium Gray Metallic | Every option | H&R Springs upfront , via computer in rear
OEM Style 128 21" wheels | 40% tint | AIB Angel Eye's w/ matching foglights Gone
Reply With Quote
  #54  
Old 01-23-2010, 11:35 PM
bcool bcool is offline
Registered User
Location: Vancouver, BC
 
Join Date: Sep 2009
Posts: 94
Mein Auto: 2013 750i/2012 MercedesML
Quote:
Originally Posted by MLPhelps View Post
I defintely have an occasional shimmy/vibration issue, and when it does occur, the car speed is always in the 39-42 mph range. I assumed it was the transmission programming, which definitely needs to be improved in future versions/updates.
Thanks for the feedback. I heard the Li model is smoother as it has a different chassis but you are absolutely right, cars of this calibre should not having these issues and BMW Engineering needs to get with the program!!!!!!!!!!!!!!!!!!
Reply With Quote
  #55  
Old 01-25-2010, 09:03 AM
ZedJes ZedJes is offline
Officially Welcomed to the 'Fest
Location: NJ
 
Join Date: Jan 2010
Posts: 112
Mein Auto: 750LI
I had a similar problem with a new MB E500 that I purchased in 2003. The car would vibrate at speeds between 60-80mph. I took the car back and had to go through the usual first line of BS "our tech has looked at it and there is nothing wrong" I knew there was a problem as my Bro had the exact same car and he did not have the vibration. This discussion goes back and forth a couple of times and I demand to meet the senior tech at the dealership. I go for a ride with the techie and he tries to convince me that the ride is normal, but he is only doing 55-60. I insist he takes the car on the 405 freeway and drive at 80mph. At the speed the vibration was so obvious that he turned red face and admitted there is a problem. So the car goes back into the workshop for two weeks and I manage to build a rapport with the tech guy and I tell him that I have complete faith in him, however if the problem can not be fixed would he support me with discussions with the dealership about a replacement or unwinding the deal? Amazingly he replies yes. Two weeks later the problem persists so I arrange a meeting with the GM and the tech guy. He informs the GM the car cannot be fixed he has tried everything, the GM tries to give me replacement but I decide i want nothing more to do with MB and demand they unwind the deal and not obligate me to take a replacement of their choosing. Luckily the GM agrees

After the saga I went for a FX35, absolutely amazing car got a second one 3 yrs later. After the second one I wanted to try something different I loved the shape of the new 750 LI series and decided to test drive it, fell in love with the power and smooth ride. I absolutely love my car, there are not many where I live and so I get a lot of looks when driving. I will definitely get a second one.
Reply With Quote
  #56  
Old 01-26-2010, 12:28 AM
bcool bcool is offline
Registered User
Location: Vancouver, BC
 
Join Date: Sep 2009
Posts: 94
Mein Auto: 2013 750i/2012 MercedesML
Quote:
Originally Posted by ZedJes View Post
I had a similar problem with a new MB E500 that I purchased in 2003. The car would vibrate at speeds between 60-80mph. I took the car back and had to go through the usual first line of BS "our tech has looked at it and there is nothing wrong" I knew there was a problem as my Bro had the exact same car and he did not have the vibration. This discussion goes back and forth a couple of times and I demand to meet the senior tech at the dealership. I go for a ride with the techie and he tries to convince me that the ride is normal, but he is only doing 55-60. I insist he takes the car on the 405 freeway and drive at 80mph. At the speed the vibration was so obvious that he turned red face and admitted there is a problem. So the car goes back into the workshop for two weeks and I manage to build a rapport with the tech guy and I tell him that I have complete faith in him, however if the problem can not be fixed would he support me with discussions with the dealership about a replacement or unwinding the deal? Amazingly he replies yes. Two weeks later the problem persists so I arrange a meeting with the GM and the tech guy. He informs the GM the car cannot be fixed he has tried everything, the GM tries to give me replacement but I decide i want nothing more to do with MB and demand they unwind the deal and not obligate me to take a replacement of their choosing. Luckily the GM agrees

After the saga I went for a FX35, absolutely amazing car got a second one 3 yrs later. After the second one I wanted to try something different I loved the shape of the new 750 LI series and decided to test drive it, fell in love with the power and smooth ride. I absolutely love my car, there are not many where I live and so I get a lot of looks when driving. I will definitely get a second one.
Thanks for sharing ZedJes. I too found the 750LI very smooth on my test drive days before I took delivery on my 750i . The very next day after I took delivery, the dealer calls to see how is the car. I respond it runs really rough but he assures it probably just needs alignment. No biggie...so I thought. As you know thru this post, it has become one big nightmare especially when anyone tries to tell me this is normal after 81 straight days in the shop!?!?!?!?!

I will be meeting the regional tech this week sometime. BTW my lawyer is on the sideline awaiting BMW's resolve to this horror show before proceeding.
Reply With Quote
  #57  
Old 01-26-2010, 03:44 PM
ZedJes ZedJes is offline
Officially Welcomed to the 'Fest
Location: NJ
 
Join Date: Jan 2010
Posts: 112
Mein Auto: 750LI
Quote:
Originally Posted by bcool View Post
Thanks for sharing ZedJes. I too found the 750LI very smooth on my test drive days before I took delivery on my 750i . The very next day after I took delivery, the dealer calls to see how is the car. I respond it runs really rough but he assures it probably just needs alignment. No biggie...so I thought. As you know thru this post, it has become one big nightmare especially when anyone tries to tell me this is normal after 81 straight days in the shop!?!?!?!?!

I will be meeting the regional tech this week sometime. BTW my lawyer is on the sideline awaiting BMW's resolve to this horror show before proceeding.
Thanks for you reply.

May be you have this covered already but may I suggest that you take your notes of dates times and comments made by dealership. Overwhelm him with documented evidence that his key people have concluded that there is a problem.

Also, I read in a UK newspaper sometime ago about the gentlemen who had been given the run around by his dealership over numerous issues with his Range Rover Sport. After several months of this he eventually parked his RRS outside the dealership and covered it with details describing the issue with the car and how he had been treated by the dealership. Few days later they gave him another car.

see link http://www.dailymail.co.uk/motoring/...st-faults.html



Good Luck and let us know!!

Last edited by ZedJes; 01-26-2010 at 03:59 PM. Reason: link added
Reply With Quote
  #58  
Old 01-28-2010, 08:34 PM
greg1 greg1 is offline
greg1
Location: Calgary
 
Join Date: Jan 2010
Posts: 18
Mein Auto: 2008 BMW 750i
Quote:
Originally Posted by ZedJes View Post
Thanks for you reply.

May be you have this covered already but may I suggest that you take your notes of dates times and comments made by dealership. Overwhelm him with documented evidence that his key people have concluded that there is a problem.

Also, I read in a UK newspaper sometime ago about the gentlemen who had been given the run around by his dealership over numerous issues with his Range Rover Sport. After several months of this he eventually parked his RRS outside the dealership and covered it with details describing the issue with the car and how he had been treated by the dealership. Few days later they gave him another car.

see link http://www.dailymail.co.uk/motoring/...st-faults.html



Good Luck and let us know!!
I Googled "2009 BMW 750i problem" to see if any issues/problems with the new 7 before I take the leap and trade in and this forum's posting shows up right at the top. This was about a month ago. I am baffled on how on earth this issue is not resolved and how they can they leave you hanging while they try to figure this out. With over 6000 views on this post, how could the BMW execs that also read this just sit and do nothing? Mercedes must just love this publicity.
Hang in there bcool and demand another car asap!! Over 80 days in the shop...outrageous!
Good luck and keep us in the loop b/c we are very curious on how this turns out!!!
Reply With Quote
  #59  
Old 01-28-2010, 09:18 PM
greg1 greg1 is offline
greg1
Location: Calgary
 
Join Date: Jan 2010
Posts: 18
Mein Auto: 2008 BMW 750i
Quote:
Originally Posted by asaseaban View Post
bcool,

Enough is enough. This nonsense has gone on too far and your patience as being more than I can tolerate. It's time you make this a legal issue and request for a replacement car. Go over to the BMW Service Center and get a print out of ALL the work that has been done so far and also notes or anything from the shop foreman or SA stating that they do recognize the vibration problem. Then tell your lawyer/counselor/attorney/barrister that you ONLY interested in getting a replacement. The lawyer maybe tempted to try and have BMW NA settle this out of court for some money or get your car fix. Don't fall for that. Fight for a replacement because I guarantee you even if they SHOULD fix your vibration problem by replacing the drive shaft it'll lead to another problem that will crop up and the car MAY just not drive right.

Stop being a nice guy and get BMW NA to give you another 7er PERIOD.

Good luck!
Asaseaban is bang on..BMW should 100% give you another 7 period YESTERDAY!!
Totally agree with Asaeaban...perhaps you are being too nice so don't let them jerk you around anymore.
Good luck and please let us know!
Reply With Quote
  #60  
Old 01-28-2010, 10:54 PM
TGray5's Avatar
TGray5 TGray5 is offline
Ultimate Driving Machine
Location: So. Calif.
 
Join Date: Jan 2002
Posts: 2,207
Mein Auto: '13 F10 550i; '13 R1200GS
The question I have is what if there is a problem with all 7 series and they all do that? Perhaps that is why they are resisting giving another car because they realize that will not make the original poster happy. As someone who is considering a new 550 which is based on this same chassis, I am having serious second thoughts...add in the high pressure fuel pump issues and I hate to say it, but after 6 BMWs I might abandon them. On top of that the 550i GT has a 46% 2 year lease residual...they have no confidence in the future value of their cars, so why should I?

I wish the original poster the best of luck in getting this resolved...its a terrible situation.
__________________
Reply With Quote
  #61  
Old 01-28-2010, 11:52 PM
bcool bcool is offline
Registered User
Location: Vancouver, BC
 
Join Date: Sep 2009
Posts: 94
Mein Auto: 2013 750i/2012 MercedesML
Quote:
Originally Posted by TGray5 View Post
The question I have is what if there is a problem with all 7 series and they all do that? Perhaps that is why they are resisting giving another car because they realize that will not make the original poster happy. As someone who is considering a new 550 which is based on this same chassis, I am having serious second thoughts...add in the high pressure fuel pump issues and I hate to say it, but after 6 BMWs I might abandon them. On top of that the 550i GT has a 46% 2 year lease residual...they have no confidence in the future value of their cars, so why should I?

I wish the original poster the best of luck in getting this resolved...its a terrible situation.
THanks for the encouragement TGray5. Let me assure you not all the 7 series have this issue. I have a few friends that have the new 7(one with 20" sport and the other Li model) and they ride smooth. Nobody including myself will accept this car that shimmy's and vibrates that is very noticeable.

IF you do go for a new BMW...make sure you make the deal subject to test drive upon delivery.

All the best!
Reply With Quote
  #62  
Old 01-28-2010, 11:56 PM
bcool bcool is offline
Registered User
Location: Vancouver, BC
 
Join Date: Sep 2009
Posts: 94
Mein Auto: 2013 750i/2012 MercedesML
Quote:
Originally Posted by ZedJes View Post
Thanks for you reply.

May be you have this covered already but may I suggest that you take your notes of dates times and comments made by dealership. Overwhelm him with documented evidence that his key people have concluded that there is a problem.

Also, I read in a UK newspaper sometime ago about the gentlemen who had been given the run around by his dealership over numerous issues with his Range Rover Sport. After several months of this he eventually parked his RRS outside the dealership and covered it with details describing the issue with the car and how he had been treated by the dealership. Few days later they gave him another car.

see link http://www.dailymail.co.uk/motoring/...st-faults.html



Good Luck and let us know!!
Quote:
Originally Posted by greg1 View Post
I Googled "2009 BMW 750i problem" to see if any issues/problems with the new 7 before I take the leap and trade in and this forum's posting shows up right at the top. This was about a month ago. I am baffled on how on earth this issue is not resolved and how they can they leave you hanging while they try to figure this out. With over 6000 views on this post, how could the BMW execs that also read this just sit and do nothing? Mercedes must just love this publicity.
Hang in there bcool and demand another car asap!! Over 80 days in the shop...outrageous!
Good luck and keep us in the loop b/c we are very curious on how this turns out!!!
Quote:
Originally Posted by greg1 View Post
Asaseaban is bang on..BMW should 100% give you another 7 period YESTERDAY!!
Totally agree with Asaeaban...perhaps you are being too nice so don't let them jerk you around anymore.
Good luck and please let us know!
Thanks Zedjes and Greg1...really appreciate the encouragement. I will surely keep you posted till my lawyer prevents me from doing so. Suppose to be meeting the Regional Tech Mgr this week. This better come to a conclusion
Reply With Quote
  #63  
Old 01-29-2010, 12:20 AM
greg1 greg1 is offline
greg1
Location: Calgary
 
Join Date: Jan 2010
Posts: 18
Mein Auto: 2008 BMW 750i
Quote:
Originally Posted by bcool View Post
Thanks Zedjes and Greg1...really appreciate the encouragement. I will surely keep you posted till my lawyer prevents me from doing so. Suppose to be meeting the Regional Tech Mgr this week. This better come to a conclusion
No worries bcool. Make sure that regional tech mgr doesn't give you the run around especially after they had your car for over 80days! DO NOT settle for anything less other than a new car! That is the very least they can do.

Good luck again and thanks for keeping us posted.

ps if all else fails before you start litigation...perhaps do something similar as Zedjes posted.
Reply With Quote
  #64  
Old 01-29-2010, 05:32 AM
asaseaban's Avatar
asaseaban asaseaban is offline
Y ask y? Ask y not!
Location: DMV
 
Join Date: Aug 2005
Posts: 576
Mein Auto: F02
Quote:
Originally Posted by greg1 View Post
I Googled "2009 BMW 750i problem" to see if any issues/problems with the new 7 before I take the leap and trade in and this forum's posting shows up right at the top. This was about a month ago. I am baffled on how on earth this issue is not resolved and how they can they leave you hanging while they try to figure this out. With over 6000 views on this post, how could the BMW execs that also read this just sit and do nothing? Mercedes must just love this publicity.
Hang in there bcool and demand another car asap!! Over 80 days in the shop...outrageous!
Good luck and keep us in the loop b/c we are very curious on how this turns out!!!
Greg1,

As you can see from this post and others out there, there are a lot of HAPPY F01/02 owners including myself. However, bcool and very few others issue(s) may be isolated. I don't expect BMW to be flawless in their car manufacturing BUT i expect them to man up and own up whenever there appears to be a manufacturer defect/problem. We know what has happen to TOYOTA after months of denial and shorty fixes, now TOYOTA is loosing millions of dollars in sales on recalling cars. Also, TOYOTA is loosing it's reputation when it comes to car reliability and dependant not to mention customers.

The service department that bcool is dealing with and BMW Canada are doing a disservice to BMW as a whole, because here in the U.S.A, BMW NA is very sensitive to their customer satisfaction and so are the dealerships and service departments that handle BMWs. Plus Americans are quick to file a law suit and WIN most of the time so i doubt had this issue being in the States, bcool will be going thru all these nonsense...but you never know.

Furthermore, i doubt if BMW Canada and BMW headquarters in Germany is aware of the seriouness of this issue. NO ONE SHOULD BE PAYING FOR A CAR THAT SITS IN THE SHOP FOR MONTHS DUE TO NO FAULT OF THEIRS. However, should this case go to court, i know for sure BMW Canada and BMW Headquarters will definitely step in because it's a poor reflection on them.

My hope is that bcool gets a replacement car and also get's compensated for all the crap they put him thru and even reimburse him half of the payment he has being making for all the months the car has not being in his possession.

I'm on my 2nd F02 and i have ZERO complaints/problems. It's the best 7er i've ever own and i hope you get to experience it too.

Good luck!
__________________
_______________
2000 740iL Space Gray - Sold
2003 745Li Titanium Silver - Sold
2009 750Li Mineral White - Sold
2009 750Li Titanium Silver
2011 xDrive35d Vermilion Red - Sold
2012 xDrive35d Vermilion Red
Reply With Quote
  #65  
Old 01-31-2010, 12:44 AM
greg1 greg1 is offline
greg1
Location: Calgary
 
Join Date: Jan 2010
Posts: 18
Mein Auto: 2008 BMW 750i
Quote:
Originally Posted by asaseaban View Post
Greg1,

As you can see from this post and others out there, there are a lot of HAPPY F01/02 owners including myself. However, bcool and very few others issue(s) may be isolated. I don't expect BMW to be flawless in their car manufacturing BUT i expect them to man up and own up whenever there appears to be a manufacturer defect/problem. We know what has happen to TOYOTA after months of denial and shorty fixes, now TOYOTA is loosing millions of dollars in sales on recalling cars. Also, TOYOTA is loosing it's reputation when it comes to car reliability and dependant not to mention customers.

The service department that bcool is dealing with and BMW Canada are doing a disservice to BMW as a whole, because here in the U.S.A, BMW NA is very sensitive to their customer satisfaction and so are the dealerships and service departments that handle BMWs. Plus Americans are quick to file a law suit and WIN most of the time so i doubt had this issue being in the States, bcool will be going thru all these nonsense...but you never know.

Furthermore, i doubt if BMW Canada and BMW headquarters in Germany is aware of the seriouness of this issue. NO ONE SHOULD BE PAYING FOR A CAR THAT SITS IN THE SHOP FOR MONTHS DUE TO NO FAULT OF THEIRS. However, should this case go to court, i know for sure BMW Canada and BMW Headquarters will definitely step in because it's a poor reflection on them.

My hope is that bcool gets a replacement car and also get's compensated for all the crap they put him thru and even reimburse him half of the payment he has being making for all the months the car has not being in his possession.

I'm on my 2nd F02 and i have ZERO complaints/problems. It's the best 7er i've ever own and i hope you get to experience it too.

Good luck!
Asaseaban,
Totally agree with all your points/comments. Seems like BMW Canada and the service deptartment are being not only insensitive but oblivous to the seriousness of this. Why will they not admit that this car is a lemon and just give bcool a replacement after all this time
I surely would not put up with this crap either.
Glad your 7 is working out fine.
Good luck indeed!!
Reply With Quote
  #66  
Old 02-01-2010, 02:15 PM
sunny_j's Avatar
sunny_j sunny_j is offline
bmw addiction
Location: Vancouver Britsh Columbia Canada
 
Join Date: Sep 2006
Posts: 6,735
Mein Auto: X5d
any updates bcool?
__________________

2012 X5d | White on Black | Fully Loaded | Sport Package
Black Trim Painted White

-2009 E320 Diesel | White on Black | H&R Springs | Kleemann KD-Box | 20" Monarch Hamburg Rims
Black Roof | E63 Rear Lip | Hood Emblem Delete | Foglight Chrome Trim Delete Gone


-2003 760LI Titanium Gray Metallic | Every option | H&R Springs upfront , via computer in rear
OEM Style 128 21" wheels | 40% tint | AIB Angel Eye's w/ matching foglights Gone
Reply With Quote
  #67  
Old 02-01-2010, 06:15 PM
peskas peskas is offline
Registered User
Location: Columbus, Ohio
 
Join Date: Feb 2010
Posts: 8
Mein Auto: 2009 BMW 750Li
2009 BMW 750Li with vibration/Shimmy

Hi All: I have a 2009 750Li with the Sport Package, Pirelli PZero 245/45 19 fronts, and 275/40 19 rears. I got the car in August, and as the weather got colder, I have noticed a shimmy or vibration that makes it feel like I'm driving on rippled pavement. It is much worse when the car shifts at roughly 30 and 40 miles per hour. At 80 miles per hour I can't feel it, but at 50 to 60 miles per hour it can feel like I'm driving on a rough road even though the pavement is perfectly smooth. There is no noise coming from the drive train. The problem improves after about 25 to 30 minutes once the car and tires are very warm, but I don't think the shimmy ever completely goes away. At times it can feel as if something is grabbing in the rear of the car giving a to-and-fro sensation or high frequency hesitation. I've never hit a pot hole, but the dealer said it was a balancing issue with the wheels and tires. Unfortunately, that did not correct the problem. The dealer also replaced the spark plugs because of a service bulletin, but I haven't noticed any difference with that either. I have another appointment with the dealer next week...they still think its a tire issue. The tires are about $500 each, so I would expect them not to be the problem. It seems more like the differential or transmission to me. I love the car otherwise. I've had 3 other BMW's, and I've never had an issue like this.

Any thoughts would be appreciated!

Thanks

This post was "cut and pasted" to this thread as it seems similar to bcool's problem.
Reply With Quote
  #68  
Old 02-01-2010, 08:22 PM
faizabdulla faizabdulla is offline
Registered User
Location: Vancouver
 
Join Date: Feb 2010
Posts: 2
Mein Auto: 2009 750 i
2009 750 i - problems

I've signed up to share my "7" experiences! I got my first 7 when the I drive first came out 2002 745 i which I absolutely loved in spite of the regular visits to the dealer's service shop. It was almost like clock work, every month there was an software upgrade or something had to be 'tweaked" but I put up with it because I loved the car and justified the service visits due to the fact this was then new technology!

my next "7" was a 2006 750 i, which was not too bad, no major problems but I wish I could say the same about my current "7' a 2009 750 i.

2009 750i, Alpine white, absolutely the sexiest car on the road; unfortunately, this car has two serious problems that two major dealers diagnosed but can't figure out what the source is.

1- whining noise like the steering pump is going on it's last breath
2- vibration at certain speeds, it feels like it's coming from the suspension.

Both problems were acknowledged by the two dealers' service shops, but no fix!!!
Reply With Quote
  #69  
Old 02-02-2010, 02:26 PM
bcool bcool is offline
Registered User
Location: Vancouver, BC
 
Join Date: Sep 2009
Posts: 94
Mein Auto: 2013 750i/2012 MercedesML
Quote:
Originally Posted by asaseaban View Post
Greg1,

As you can see from this post and others out there, there are a lot of HAPPY F01/02 owners including myself. However, bcool and very few others issue(s) may be isolated. I don't expect BMW to be flawless in their car manufacturing BUT i expect them to man up and own up whenever there appears to be a manufacturer defect/problem. We know what has happen to TOYOTA after months of denial and shorty fixes, now TOYOTA is loosing millions of dollars in sales on recalling cars. Also, TOYOTA is loosing it's reputation when it comes to car reliability and dependant not to mention customers.

The service department that bcool is dealing with and BMW Canada are doing a disservice to BMW as a whole, because here in the U.S.A, BMW NA is very sensitive to their customer satisfaction and so are the dealerships and service departments that handle BMWs. Plus Americans are quick to file a law suit and WIN most of the time so i doubt had this issue being in the States, bcool will be going thru all these nonsense...but you never know.

Furthermore, i doubt if BMW Canada and BMW headquarters in Germany is aware of the seriouness of this issue. NO ONE SHOULD BE PAYING FOR A CAR THAT SITS IN THE SHOP FOR MONTHS DUE TO NO FAULT OF THEIRS. However, should this case go to court, i know for sure BMW Canada and BMW Headquarters will definitely step in because it's a poor reflection on them.

My hope is that bcool gets a replacement car and also get's compensated for all the crap they put him thru and even reimburse him half of the payment he has being making for all the months the car has not being in his possession.

I'm on my 2nd F02 and i have ZERO complaints/problems. It's the best 7er i've ever own and i hope you get to experience it too.

Good luck!
Quote:
Originally Posted by peskas View Post
Hi All: I have a 2009 750Li with the Sport Package, Pirelli PZero 245/45 19 fronts, and 275/40 19 rears. I got the car in August, and as the weather got colder, I have noticed a shimmy or vibration that makes it feel like I'm driving on rippled pavement. It is much worse when the car shifts at roughly 30 and 40 miles per hour. At 80 miles per hour I can't feel it, but at 50 to 60 miles per hour it can feel like I'm driving on a rough road even though the pavement is perfectly smooth. There is no noise coming from the drive train. The problem improves after about 25 to 30 minutes once the car and tires are very warm, but I don't think the shimmy ever completely goes away. At times it can feel as if something is grabbing in the rear of the car giving a to-and-fro sensation or high frequency hesitation. I've never hit a pot hole, but the dealer said it was a balancing issue with the wheels and tires. Unfortunately, that did not correct the problem. The dealer also replaced the spark plugs because of a service bulletin, but I haven't noticed any difference with that either. I have another appointment with the dealer next week...they still think its a tire issue. The tires are about $500 each, so I would expect them not to be the problem. It seems more like the differential or transmission to me. I love the car otherwise. I've had 3 other BMW's, and I've never had an issue like this.

Any thoughts would be appreciated!

Thanks

This post was "cut and pasted" to this thread as it seems similar to bcool's problem.
Quote:
Originally Posted by faizabdulla View Post
I've signed up to share my "7" experiences! I got my first 7 when the I drive first came out 2002 745 i which I absolutely loved in spite of the regular visits to the dealer's service shop. It was almost like clock work, every month there was an software upgrade or something had to be 'tweaked" but I put up with it because I loved the car and justified the service visits due to the fact this was then new technology!

my next "7" was a 2006 750 i, which was not too bad, no major problems but I wish I could say the same about my current "7' a 2009 750 i.

2009 750i, Alpine white, absolutely the sexiest car on the road; unfortunately, this car has two serious problems that two major dealers diagnosed but can't figure out what the source is.

1- whining noise like the steering pump is going on it's last breath
2- vibration at certain speeds, it feels like it's coming from the suspension.

Both problems were acknowledged by the two dealers' service shops, but no fix!!!
Asaseaban you most definitely have great discernment/insight. As you probably noticed, I tried to have as much patience as possible and try my best to defend BMW as my 1/28/10 11:52pm posting indicates not all 7's are having this issue. Thanks for wisdom/insight...much appreciated!

LATEST UPDATE:
As of last friday I had to place a call to the service manager Kevin as to what time we are meeting the Regional Tech Mgr on saturday. Kevin tells me he is not coming to vancouver b/c he had to go to toronto. But instead they test drove yet another car with 18" wheels and it is doing the exact thing with the vibration. THerefore he tells me b/c few other cars to SOME extent are having the same issue..this is a 'non fixable issue/problem' !?!?!??!!?! The service manager stated that I am the only one who has this issue YET I got am email this morning with someone in Vancouver w same issue at the same dealership for some time now. !?!?! When I asked service manager Kevin IF he would accept this vibration if it was his car..he replied "no I would not". Enough said?

BMW Canada customer relation(Dan) calls few hours later and tells me we will no longer try to fix your vehicle and apologizes b/c they found other cars that has same issue!?!?!? This is based on service manager/Regional Tech Mgr conclusions. They offered few thousand dollars as compensation. Huh ??????
I responded that it is of no relevance if 50 cars are having this problem...fix mine or replace it or refund and that BMW should figure this out on THEIR OWN time not mine as my car sits for close to 90 straight days. Also, unacceptable as I just test drove Li and iX and they were smooth. Customer rep replies that those are different vehicles!?!?! I state that the demo car I test drove(Li) was very smooth before I took deliver my 750i. Is it not reasonable to expect similiar standard on the car I take delivery on? His tone of voice implied..as if how dare I expect my brand new 750i to ride as smooth as those cars as they are not the same car!?!?! Dan cuts me off and says thank you for your time and HANGS UP on me!!!!!!!!!!!!!!

My lawyer tells me to continue to document everything and continue to press BMW and if they continue this bad public customer relations which they can ill afford....then lawsuit is inevitable. How does BMW expect a customer to continue to drive a car that shimmy/vibrates is beyond my understanding.

Feska and Faisabdulla..I can only hope/pray that you are NOT having the exact same issue as I am.
Thanks for everyone for your encouragement!! I will surely keep you posted what transpires.

Last edited by bcool; 02-02-2010 at 02:33 PM.
Reply With Quote
  #70  
Old 02-04-2010, 04:27 PM
greg1 greg1 is offline
greg1
Location: Calgary
 
Join Date: Jan 2010
Posts: 18
Mein Auto: 2008 BMW 750i
Quote:
Originally Posted by bcool View Post
Asaseaban you most definitely have great discernment/insight. As you probably noticed, I tried to have as much patience as possible and try my best to defend BMW as my 1/28/10 11:52pm posting indicates not all 7's are having this issue. Thanks for wisdom/insight...much appreciated!

LATEST UPDATE:
As of last friday I had to place a call to the service manager Kevin as to what time we are meeting the Regional Tech Mgr on saturday. Kevin tells me he is not coming to vancouver b/c he had to go to toronto. But instead they test drove yet another car with 18" wheels and it is doing the exact thing with the vibration. THerefore he tells me b/c few other cars to SOME extent are having the same issue..this is a 'non fixable issue/problem' !?!?!??!!?! The service manager stated that I am the only one who has this issue YET I got am email this morning with someone in Vancouver w same issue at the same dealership for some time now. !?!?! When I asked service manager Kevin IF he would accept this vibration if it was his car..he replied "no I would not". Enough said?

BMW Canada customer relation(Dan) calls few hours later and tells me we will no longer try to fix your vehicle and apologizes b/c they found other cars that has same issue!?!?!? This is based on service manager/Regional Tech Mgr conclusions. They offered few thousand dollars as compensation. Huh ??????
I responded that it is of no relevance if 50 cars are having this problem...fix mine or replace it or refund and that BMW should figure this out on THEIR OWN time not mine as my car sits for close to 90 straight days. Also, unacceptable as I just test drove Li and iX and they were smooth. Customer rep replies that those are different vehicles!?!?! I state that the demo car I test drove(Li) was very smooth before I took deliver my 750i. Is it not reasonable to expect similiar standard on the car I take delivery on? His tone of voice implied..as if how dare I expect my brand new 750i to ride as smooth as those cars as they are not the same car!?!?! Dan cuts me off and says thank you for your time and HANGS UP on me!!!!!!!!!!!!!!

My lawyer tells me to continue to document everything and continue to press BMW and if they continue this bad public customer relations which they can ill afford....then lawsuit is inevitable. How does BMW expect a customer to continue to drive a car that shimmy/vibrates is beyond my understanding.

Feska and Faisabdulla..I can only hope/pray that you are NOT having the exact same issue as I am.
Thanks for everyone for your encouragement!! I will surely keep you posted what transpires.
This denial of BMW sounds like the makings of another Toyota PR nightmare. As Asaseaban indicated, BMW needs to own up whenever there appears to be a defect/problem. Clearly being denied the use of your brand new car(close to 90 days in shop?) is unacceptable!
Expecting the car to be free of this issue is inherit right of any new car owner. This is such bad customer relations and I am a bit shocked that it is coming from a car company such as BMW.
Keep up the fight bcool and DO NOT accept anything short of full satisfaction.
Good luck!
Reply With Quote
  #71  
Old 02-05-2010, 05:26 AM
asaseaban's Avatar
asaseaban asaseaban is offline
Y ask y? Ask y not!
Location: DMV
 
Join Date: Aug 2005
Posts: 576
Mein Auto: F02
One of the reason(s) why i'm pushing bcool to make this a legal issue is that it's the only way BMW Canada, BMW NA, and BMW HQ in Munich will get to know about this vibration problem. If the dealership statement that "...there're other F01/02 experiencing the same vibration problem..." then BMW HQ OUGHT to be aware of this and jump on the issue before it's too late.

By now we're all aware of what has happen to Toyota. After almost a year of denial and blaming the problem on stuck floor mat, they've admitted there is a major problem and have recall 8 million Toyota vehicles. Not only will this recall affect their safety reputation, it'll drive away some of their loyal customers and also affect their Q2 earnings drastically (somewhere in the ball park of 2 billion or more).

Right now, the local BMW dealership and the regional manager is playing games with bcool and i GUARANTEE you BMW Canada, BMW NA, and BMW HQ leadership are not even aware of this vibration problem that seems to be going on with some of the F01/02 and how bcool car has being in the shop for 90 days plus and still making payments on it.

In summary, the ONLY way to resolve this issue is to force BMW HQ to start investigating the vibration problem on the F01/02 and it may take the court/legal system to open this case up to get BMW HQ attention. Hopefully, BMW is learning a lesson from Toyota and will not make the same mistake.

bcool,
Just incase BMW try to settle the case, please make sure part of the settlement includes BMW agreeing to investigate the vibration problem. That's the least you could do for all F01/02 owners out there. Just my personal thought, btw.
__________________
_______________
2000 740iL Space Gray - Sold
2003 745Li Titanium Silver - Sold
2009 750Li Mineral White - Sold
2009 750Li Titanium Silver
2011 xDrive35d Vermilion Red - Sold
2012 xDrive35d Vermilion Red

Last edited by asaseaban; 02-05-2010 at 05:45 AM.
Reply With Quote
  #72  
Old 02-15-2010, 07:24 PM
sunny_j's Avatar
sunny_j sunny_j is offline
bmw addiction
Location: Vancouver Britsh Columbia Canada
 
Join Date: Sep 2006
Posts: 6,735
Mein Auto: X5d
any new updates bcool?
__________________

2012 X5d | White on Black | Fully Loaded | Sport Package
Black Trim Painted White

-2009 E320 Diesel | White on Black | H&R Springs | Kleemann KD-Box | 20" Monarch Hamburg Rims
Black Roof | E63 Rear Lip | Hood Emblem Delete | Foglight Chrome Trim Delete Gone


-2003 760LI Titanium Gray Metallic | Every option | H&R Springs upfront , via computer in rear
OEM Style 128 21" wheels | 40% tint | AIB Angel Eye's w/ matching foglights Gone
Reply With Quote
  #73  
Old 02-16-2010, 10:52 PM
greg1 greg1 is offline
greg1
Location: Calgary
 
Join Date: Jan 2010
Posts: 18
Mein Auto: 2008 BMW 750i
Quote:
Originally Posted by asaseaban View Post
One of the reason(s) why i'm pushing bcool to make this a legal issue is that it's the only way BMW Canada, BMW NA, and BMW HQ in Munich will get to know about this vibration problem. If the dealership statement that "...there're other F01/02 experiencing the same vibration problem..." then BMW HQ OUGHT to be aware of this and jump on the issue before it's too late.

By now we're all aware of what has happen to Toyota. After almost a year of denial and blaming the problem on stuck floor mat, they've admitted there is a major problem and have recall 8 million Toyota vehicles. Not only will this recall affect their safety reputation, it'll drive away some of their loyal customers and also affect their Q2 earnings drastically (somewhere in the ball park of 2 billion or more).

Right now, the local BMW dealership and the regional manager is playing games with bcool and i GUARANTEE you BMW Canada, BMW NA, and BMW HQ leadership are not even aware of this vibration problem that seems to be going on with some of the F01/02 and how bcool car has being in the shop for 90 days plus and still making payments on it.

In summary, the ONLY way to resolve this issue is to force BMW HQ to start investigating the vibration problem on the F01/02 and it may take the court/legal system to open this case up to get BMW HQ attention. Hopefully, BMW is learning a lesson from Toyota and will not make the same mistake.

bcool,
Just incase BMW try to settle the case, please make sure part of the settlement includes BMW agreeing to investigate the vibration problem. That's the least you could do for all F01/02 owners out there. Just my personal thought, btw.

Well said asaeban. Really seems like the service manager etc.. are playing games indeed. How long have they had your car now? 100 days? Any updates bcool?
Reply With Quote
  #74  
Old 02-18-2010, 08:52 PM
Ian_L Ian_L is offline
Registered User
Location: Belfast
 
Join Date: Aug 2009
Posts: 63
Mein Auto: 135i M-Sport
Quote:
Originally Posted by asaseaban View Post
One of the reason(s) why i'm pushing bcool to make this a legal issue is that it's the only way BMW Canada, BMW NA, and BMW HQ in Munich will get to know about this vibration problem. If the dealership statement that "...there're other F01/02 experiencing the same vibration problem..." then BMW HQ OUGHT to be aware of this and jump on the issue before it's too late.

By now we're all aware of what has happen to Toyota. After almost a year of denial and blaming the problem on stuck floor mat, they've admitted there is a major problem and have recall 8 million Toyota vehicles. Not only will this recall affect their safety reputation, it'll drive away some of their loyal customers and also affect their Q2 earnings drastically (somewhere in the ball park of 2 billion or more).

Right now, the local BMW dealership and the regional manager is playing games with bcool and i GUARANTEE you BMW Canada, BMW NA, and BMW HQ leadership are not even aware of this vibration problem that seems to be going on with some of the F01/02 and how bcool car has being in the shop for 90 days plus and still making payments on it.

In summary, the ONLY way to resolve this issue is to force BMW HQ to start investigating the vibration problem on the F01/02 and it may take the court/legal system to open this case up to get BMW HQ attention. Hopefully, BMW is learning a lesson from Toyota and will not make the same mistake.

bcool,
Just incase BMW try to settle the case, please make sure part of the settlement includes BMW agreeing to investigate the vibration problem. That's the least you could do for all F01/02 owners out there. Just my personal thought, btw.
Many years ago I got the same treatment at the hands of Renault in relation to a mis-fire after three attempts to fix the problem according to UK consumer law I can ask for a full refund as the car is not fit for purpose.

On the third attempted fix the service manager said he can get an identical model to do the same so in his eyes there is no fault, I then asked him for this in writing stating that Renault cars have a mis-fire built into the normal running of the engine, the look I got was priceless.

About 1 hour later Renault customer service were on the phone and I got the car replaced for a new model, cs agent told me the dealership was in the crap cos they did not tell Renault technical about the problem apparently there was a fix available but they decided for some reason to not inform them or carry it out.

Don't give up bcool keep records and hit them with everything.
Reply With Quote
  #75  
Old 02-20-2010, 09:32 PM
fabgreg fabgreg is offline
Registered User
Location: USA
 
Join Date: Feb 2010
Posts: 1
Mein Auto: 750 Li
750 Li Vibration Issue

Hi BCOOL,
Just read your post and I have a similar story. I purchased my 750 Li and got it delivered at the end of August 09. After driving about 1 week I noticed the vibration. I took it to the dealer, they verified and said there were defective tires and changed a couple. Still the issue persisted. It was back in the shop again they changed another tire, I'll get the car back and still the same issue. By this time the car was in the shop on numerous occasions and I did believe it was a tire issue, so wasn't really worried. When I purchased, I got 2 sets of rims and tires, one for summer and one for winter. So It was starting to get cold and I decided to not have them mess with it again because I was assuming when I put the winter set on the problem would be solved. Well, In November that was done and still the same issue. That's when I got concerned. There is definitely not a rim or tire issue. The vibration occurs bet 55-65 and the car noticeably "shakes", which is not felt on the steering wheel, but instead on the seat and the entire car. Since Nov. the car has been in the shop for average of 7-8 weeks. They have done pretty much everything - including changing the drive shaft and completely "reprogrammed" the shifting etc. and nothing has helped. I do love this car but it is becoming annoying and a major pain. I try to drive so I don't feel it but it's hard when it's in that speed range. I am waiting to see what BMW has planned and will keep you updated. My dealer admits there is a concern and is trying to get it resolved. We'll see.. But I will take this as far as I need to.
Reply With Quote
Reply

Bookmarks


Forum Navigation
Go Back   Bimmerfest - BMW Forums > BMW Model Discussions > 7 Series / 8 Series > 7 Series - F01 / F02 (2009 - current)
Today's Posts Search
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On



Forum Jump


All times are GMT -7. The time now is 11:45 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
© 2001-2011 performanceIX, Inc. All Rights Reserved .: guidelines .:. privacy .:. terms