AVOID Casale Assoc. Auto Body in Norwalk, CT!!! - Bimmerfest - BMW Forums

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Old 07-23-2011, 08:46 AM
soulefest soulefest is offline
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Location: Norwalk, CT
Join Date: Jul 2011
Posts: 1
Mein Auto: 2011 328xi Coupe
Thumbs down AVOID Casale Assoc. Auto Body in Norwalk, CT!!!

NEVER NEVER NEVER take your car to get repaired at Casale Assoc. Auto Body in Norwalk, CT (9 Van Zant St.). I honestly cannot imagine a more incompetent body shop, let alone a more incompetent body shop that "specializes" in BMWs. Do yourself a big favor and AVOID Casale Assoc. I made the HUGE mistake of taking my brand new 2011 BMW 328xi coupe there after someone reverse t-boned the driver's side in a parking garage. This happened less than three weeks after taking delivery. I took my new BMW to Casale's because it was recommended by my dealership Continental BMW of Darien (Connecticut) - actually, now my former dealership - because Casale's does all autobody and paintwork for BMW of Darien, and the work that Casale Assoc. did to my car was absolutely horrendous (grayish speckles in clear coat, inadeqaute paint matching, dirt specs in paint, paint specs all over the interior of my driver door, unclearcoated areas, paint clumps between quarterpanel and side skirt, driver window not operating properly, deep scratch in my sunroof, etc...). In fact the work was so horrendous after the first time that they had to repaint the entire driver's side of my car for a second time and correct all other issues they caused. The second attempt was almost as atrocious, and several of the problems caused by the first round of work (paint specs all over the interior of my driver door, paint clumps between quarterpanel and side skirt, driver window not operating properly, deep scratch in my sunroof, etc...) were not even corrected, SO Casales had to repaint my driver's side a THIRD time, and again correct all the other unaddressed issues caused from the first round of work. And the third time was AGAIN horrendous, including among other things that they actually used some sort of super glue or epoxy to glue down a piece of window trim, and even got the glue on the new paint job. I was also told by the owner John Casale that he did the third round of paint work and repairs personally. So apparently the owner attempted to fix my brand new BMW with glue, and he serioulsy thought that would be ok? SO THEN they had to repaint the driver's side of my car a FOURTH time. After the fourth round of paintwork my driver door locks and window were riddled with problems and it took BMW of Darien MONTHS to fix the all problems (the dealership had my car for almost a cumulative 60 days). Then just a couple months later, paint began chipping off my driver door when I touched the edge. Now I will be having my car's driver side repainted for a fifth time, this time out of my own pocket because there is no way I would ever take my BMW back to Casale Assoc. Any warranty or promises that they make about their work is garbage just like their quality standards. It seemed just as if my new BMW was the FIRST BMW that Casale's had EVER repaired and painted, to say the least. It was obvious that Casale's quality standards are a joke and based on my experience, they don't deserve to be in business, nevermind the business of repairing luxury cars. The work they did to my car was so disrespectful and absolutely disgraceful. Furthermore, my experience with Casale's was so bad that I've even split ties with Continental BMW of Darien for recommending them. I am personally 100% convinced that any positive reviews posted about Casale's anywhere on the internet are from family or friends of the body shop's owners because from what I've seen this shop is incapable of doing any work that even the average person would consider adequate. Again, I urge you to avoid Casales Assoc. completely!! They claim to be a high-end body shop, but my experience demonstrated that they are nothing but bottom-of-the-barrel!!
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