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Dealer Feedback / Vehicle Problems
Have you had an exceptionally great experience with a particular BMW Center? Have you had a bad experience at your BMW Center? Frustrated by problems or defects with your vehicle? Post your stories or comments here.

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  #1  
Old 01-28-2012, 08:20 PM
jenhao jenhao is online now
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Location: Torrance, CA
 
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Mein Auto: 2011 E90 335i
Where is Philippe Kahn?

I leased a 335i from Philippe in 2010, and it was the best car shopping experience I had. Last night, I emailed Philippe regarding a MINI that I am thinking of getting and got a reply from another Internet Sales Manager @ South Bay BMW saying Philippe is no longer with South Bay BMW. Anyone know where he is now?

TIA
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  #2  
Old 01-30-2012, 08:24 PM
Greg@Pacific BMW Greg@Pacific BMW is online now
Greg Poland Pacific BMW
Location: Glendale, CA
 
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He's at S. Bay Lexus.......................
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Greg Poland
Pacific BMW
800 South Brand Blvd.
Glendale, CA 91204
818 254 1491
www.PacificBMW.com
gregpoland@pacificbmw.com
Euro delivery, PC delivery, Out of state-new and used car sales
Hours:T-F 1-8 PM,Sat 1 to 8pm, off Sun and Mon.



Current rides: 2013 X5 msport and 2013 535i
15% over wholesale/invoice for all accessories! and free shipping for Bimmerfest members!!
http://www.youtube.com/watch?v=zEK7hG-3fyA
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  #3  
Old 02-01-2012, 10:43 PM
anE934fun anE934fun is offline
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Quote:
Originally Posted by jenhao View Post
I leased a 335i from Philippe in 2010, and it was the best car shopping experience I had. Last night, I emailed Philippe regarding a MINI that I am thinking of getting and got a reply from another Internet Sales Manager @ South Bay BMW saying Philippe is no longer with South Bay BMW. Anyone know where he is now?

TIA
Well, you could give Greg your business.... I purchased my 335d from Philippe at the end of 2009, and I just returned from a road trip after taking delivery of a 335is E93 from Greg. Greg is every bit as easy to work with as Philippe was. Come to think of it, Greg is better at post-sale follow-up than Philippe was.
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  #4  
Old 02-02-2012, 07:50 AM
UncleJ UncleJ is offline
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Or you could just get a Lexus from Philippe at South Bay. The new RX series is in and it is interesting, as is the new turbo IS series. Not interested? Check out our founder and sponsor up the coast at Santa Barbara, Jon Shafer jshafer@sbautogroup.com as well as Greg Poland.

Last edited by UncleJ; 02-02-2012 at 07:54 AM.
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  #5  
Old 02-02-2012, 11:58 AM
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speedjunkie speedjunkie is offline
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  #6  
Old 02-07-2012, 11:04 PM
jenhao jenhao is online now
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Quote:
Originally Posted by Greg@Pacific BMW View Post
He's at S. Bay Lexus.......................
OMG, was thinking about the CT200h and Mini...now there is one more reason to take a look at that Lexus.

Greg, I am also looking at X3 and Q5 at the same time, I will give you a buzz when I know what I really want.

Last edited by jenhao; 02-07-2012 at 11:30 PM.
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  #7  
Old 02-17-2012, 09:48 PM
Greg@Pacific BMW Greg@Pacific BMW is online now
Greg Poland Pacific BMW
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@ jenhao.. you know how to find me...........noooooo not Lexus......
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Warmest Regards,

Greg Poland
Pacific BMW
800 South Brand Blvd.
Glendale, CA 91204
818 254 1491
www.PacificBMW.com
gregpoland@pacificbmw.com
Euro delivery, PC delivery, Out of state-new and used car sales
Hours:T-F 1-8 PM,Sat 1 to 8pm, off Sun and Mon.



Current rides: 2013 X5 msport and 2013 535i
15% over wholesale/invoice for all accessories! and free shipping for Bimmerfest members!!
http://www.youtube.com/watch?v=zEK7hG-3fyA
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  #8  
Old 02-18-2012, 03:27 PM
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Jon Shafer Jon Shafer is offline
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Quote:
Originally Posted by Greg@Pacific BMW View Post
@ jenhao.. you know how to find me...........noooooo not Lexus......
+1....

No Lexus....


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  #9  
Old 02-19-2012, 07:18 PM
jenhao jenhao is online now
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Quote:
Originally Posted by Jon Shafer View Post
+1....

No Lexus....


LOL, Just took delivery of a CT200h F-Sport Special Edition from Philippe today, this will be my daily driver replacing a beloved ex-carpool warrior Prius, and fuel economy is important. Again, excellent service from Philippe, no BS, straight to the point

Jon & Greg
I am not leaving the BMW family, 335i is still going to be the car I drive in weekends. And, X3 is still on my list of next car to get.
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  #10  
Old 02-19-2012, 10:59 PM
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Jon Shafer Jon Shafer is offline
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Quote:
Originally Posted by jenhao View Post
LOL, Just took delivery of a CT200h F-Sport Special Edition from Philippe today, this will be my daily driver replacing a beloved ex-carpool warrior Prius, and fuel economy is important. Again, excellent service from Philippe, no BS, straight to the point

Jon & Greg
I am not leaving the BMW family, 335i is still going to be the car I drive in weekends. And, X3 is still on my list of next car to get.

Excellent!

Now, you're in Torrance; are you coming to Bimmerfest at the Rose Bowl in May??

You gotta check it out!!
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  #11  
Old 02-23-2012, 11:50 PM
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tturedraider tturedraider is offline
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Quote:
Originally Posted by Greg@Pacific BMW View Post
He's at S. Bay Lexus.......................
WHAT?!?! Blasphemy!!! I just threw up a little in my mouth. What pray tell happened???? Do we all need to pitch in to send him to rehab??
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  #12  
Old 03-06-2012, 10:00 PM
Frey7190 Frey7190 is offline
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Just got an IS350 F-sport from Philippe at South Bay Lexus! This guy is the epitome of the perfect car salesman! I emailed in, got a call within the hour from Philippe asking me what I all wanted on my IS. Come to find out its not available at there location, no worries though because by weeks-end Philippe managed to get it from another dealer AND gave me a price so good I couldn't say anything but YES to!

In addition every question I asked Philippe knew the answer to! He didn't just tell me I needed this option and that option, he actually told me WHY it would be beneficial to my everyday life and why I would miss out if I didn't get it. Best car sale i've had in a LONG time! To bad I cant opt for Euro Delivery with Lexus hahaha!

No worries 'festers ill be back very soon once the F30 //M comes out, til then i'm Lexus rollin!
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  #13  
Old 03-08-2012, 12:49 AM
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enigma enigma is offline
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I never bought a car from Philippe, but based on a couple of e-mail communications, I wasn't very impressed. Very impersonal IMHO. Now that he's selling Lexus, I have no business with him in the foreseeable future.

I have had much better luck up in Santa Barbara (Jon S) and another dealer in Camarillo, which will remain nameless ;-)

Unfortunately, I never met a BMW CA or Sales Manager I liked in LA or SD...
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  #14  
Old 03-11-2012, 09:26 AM
UncleJ UncleJ is offline
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You must have caught Philippe in transition between Lexus and his old BMW store.
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  #15  
Old 03-12-2012, 12:35 AM
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enigma enigma is offline
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Quote:
Originally Posted by UncleJ View Post
You must have caught Philippe in transition between Lexus and his old BMW store.
Not really... It's been a while (before Philippe did his ED YouTube video). Again, I have nothing against him; his high reputation didn't translate to the experience I got. Maybe my expectations were unreasonably inflated?
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  #16  
Old 03-12-2012, 07:57 AM
UncleJ UncleJ is offline
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For a Lexus salesman he is getting a lot of "ink" on a BMW board!
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  #17  
Old 03-15-2012, 01:57 AM
sammie sammie is offline
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Deleted

Last edited by sammie; 04-16-2012 at 08:42 PM. Reason: Poor spelling, bad grammar, and how boring it was to the members of this board
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  #18  
Old 03-22-2012, 10:40 PM
extremeromance extremeromance is offline
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Originally Posted by sammie View Post
Sept of 2009 I met with Phillip and had the worst experience with him. Tried two more time and after a phone call with him that was it. I was a first time leases,but had done all my home work thanks to you guys here. He kept change numbers on me. I would point this out and he would say oh I was just not thinking, it's a really busy day sorry, simple money mistake towards his direction. Over and over. Steve Thomas BMW called win I had hung up from Philip, I was so mad when I picked up the phone the poor guy Ryan Amico on the other end I let him have it. I said I am buy the car at this price. I raddled off ever know hidden spot were he might make money off of me. It was Ryan's first week as the fleet manger. He had know idea what had hit him. It two hours on the phone. Him getting back to me, but we settled on $49,050.00 with tax. He made $300.00 off that sale, but I went to consumer affairs and I gave a blow by blow of that day. Three people read that post and bought and least from him. He even drove the car from Camrio to Torrance. All the sale men gave him **** for doing that. I signed every thing in my drive way. From a girl point of view Ryan is truly the most honest person up front tells where ever little transaction is for. Now if he can make money off of me with out me knowing it great for him. But two 1/2 years ago grilled him hard. It was so bad my husband almost gave me the money so I would stop. I made the mistake of sending out a mase e-mail to all of Souther California and parts of Arizona I was hit hard. I stuck with my guns and got the price I thought was far. Its on this board some were. I wanted the ED in America and I got it. I am a flight attendant and I speak fluent German. It's nothing for me to hope on the plane to get this car. So that's what I did. Ryan is a great guy, great father and has always been there to answer any question. That day. In his office on the board it reads the customer is family. I love that
That was painful to read
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  #19  
Old 03-23-2012, 08:25 AM
Alpine300ZHP Alpine300ZHP is offline
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Originally Posted by extremeromance View Post
That was painful to read
Yep....I did not know where to start when I read that. Saying nothing was all I could do since any comment I made would be an insult.
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  #20  
Old 04-05-2012, 01:18 PM
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Gluhwein Gluhwein is offline
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You guys piqued my interest. I started watching Phillipe's YouTube videos re European Delivery. Very well done, but Jeez, that dude can talk fast. He seems pretty precise and informed. Not sure I'd buy a car from someone that was trying to sell me something in that machine gun banter style.
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  #21  
Old 04-07-2012, 12:52 PM
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Gluhwein Gluhwein is offline
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I'm 2/3 of the way through his videos. He's growing on me. It's like watching a soap opera.
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  #22  
Old 04-09-2012, 07:28 AM
UncleJ UncleJ is offline
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Well since he is now at a Lexus store you might think about changing brands.
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  #23  
Old 04-10-2012, 07:56 AM
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Gluhwein Gluhwein is offline
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I don't like him that much! It took me almost 60 years to get into a BMW. Why would I want to take a step down now?
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  #24  
Old 04-10-2012, 09:12 AM
weezl weezl is offline
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I have to counter your stories with mine (see my previous posts). Two EDs, with email, phone, and in person contact as professional, courteous, informative, and efficient as possible. There are no machine-gun talks, #s-changing tricks, etc.

I was very sad that Philippe left BMW because I need him to handle my next ED. Great loss.

Maybe the issue with the German flight attendant was a fluke or a communication issue?
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  #25  
Old 04-13-2012, 06:51 AM
UncleJ UncleJ is offline
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And the Phillipe saga continues to unfold.....BTW, personally I would not consider changing to a Lexus "stepping down" -- rather I would think of it as "stepping across".
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