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F10 / F11 (2011 - Current)
The new chapter in the highly successful story of the BMW 5 Series Sedan (F10) and wagon (F11)

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  #1  
Old 08-05-2012, 07:11 AM
mlts0807 mlts0807 is offline
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Location: Indianapolis
 
Join Date: Sep 2011
Posts: 33
Mein Auto: 2011 535xi
Trouble with Dealer

I am done trying to get satisfaction from the service department at my dealership in Indianapolis. Can anyone suggest a next point of contact, BMW or Regional person?

I would much rather just make a phone call and work this out but my next step is to send a letter from an attorney to BMW and the dealership detailing my experiences and lack of satisfaction with the service. The letter would be a non threatening letter designed to get someone's attention so I can get it resolved.

Any suggestions?
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  #2  
Old 08-05-2012, 08:02 AM
Rohardi Rohardi is offline
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Location: Providence RI
 
Join Date: Aug 2011
Posts: 233
Mein Auto: G37XS
Any background on what the issue is that you are experiencing?
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  #3  
Old 08-05-2012, 12:02 PM
RxCritical RxCritical is offline
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Location: Lenoir City, TN
 
Join Date: May 2011
Posts: 32
Mein Auto: 12 328i
I would suggest your next step should be talking directly to the General Manager of the dealership. This is who the Service Manager works for. Just calmly explain the situation and what you think should be done to resolve it. If you get no satisfaction at that level then you could go to the owner or contact a lawyer. All BMWNA is going to do is call the dealer and ask what is going on. Then they will tell you that the dealer is the final call on service issues and that they can't do anymore.
If you can get the General Manager on your side then you basically have won the battle.
Good Luck!
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  #4  
Old 08-05-2012, 03:10 PM
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Nison Nison is offline
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Location: Baltimore, MD
 
Join Date: Jul 2012
Posts: 275
Mein Auto: 2011 535i xdrive
push the SOS button and talk to customer service
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