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Dealer Feedback / Vehicle Problems
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Old 10-29-2012, 09:43 AM
kqf30 kqf30 is offline
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Location: USA
 
Join Date: Aug 2012
Posts: 31
Mein Auto: F30335XDRIVE
Loaner Car ..??

Please let me know what you guys think:

I had an ED delivery on 09/20, dropped off 09/22, cleared USA Customs and arrived at VPC New Jersey on 10/23. VPC said that the car was ready to be released and delivered to my dealership in ILLINOIS but the dealership had to go into their INFONET and request it to be released.

I called my CA and told them that but he said "NO NO NO, there is nothing they need to do and the car is on the truck, should be arriving by FRIDAY".

I called the VPC on Wed, Thursday, Friday and they said that the car is still with them and waiting for my dealer to release it. I relayed this information to my dealer and still the same answer.

Finally I conferenced my dealer and the VPC on Friday at 4:15PM and the dealer had realized that they had made a mistake. So everything was taken care of and scheduled to leave VPC to ILLINOIS on Monday 10/29. Well due to the weather, everything is closed and the dealership can't track the car and has no time table.

Is it reasonable (unreasonable) for me to request a service loaner until I get my car since it was their mistake which caused the delay? at this point, I have no idea when I will get my car.

Thanks in advance for your help/advice.
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