Caught my sales guy in a lie...

Hey all, looking for some guidance here. Hang with me as I give you the background. I will finish with a question.

I've negotiated a pretty good deal with my local dealership on a 2013 X5 xDr35i. Ordered it custom, with a production date of 10/18.

As part of the deal, I worked in some 215 series wheels and tires. I originally told my sales dude that I didn't want the factory wheels and that if they cut me a deal on the OEM 215's, that they could keep them.

When the rubber met the road (pun intended), the dealer was only going to give me $400 off of the new wheels if they kept the factory. That got me thinking that I may as well keep the extra set for winter tires for that price.

I sent a mail to my sales guy telling him that I wanted to keep the factory wheels and that I was fine paying the extra $400 for them. His response was that they ordered the car from the factory with 215s. I know that to be false. I looked up the VIN and confirmed that the car shipped with 334 series wheels from the factory. I called him on it, showing him the VIN lookup information stating that it shipped with the 334s. Here is his response:

"They (the 215s) install at our port in California, the wheels are in motion, no pun intended. Do you want me to see if I can put a stop to it?"

I feel like the guy is pulling my leg on this to get the best deal for them. I know they intend to relist those brand new wheels and tires at the dealership for a sizeablke amount of cash. At least, that's my assumption.

So the question...

Is he lying about the wheels being installed at the distribution center in Oxnard?

In case it helps you answer the question, here's the last 7 of my VIN.

0B16496

Thanks ahead of time for the help guys!

No expert here, but I see it plausible that the rims be installed at the port.
But I think that shouldn't change things, the car is still coming with factory 334s that would then be taken off at the port (per his explanation), so all you are asking is to pay the $400 let them install the 215s and let the 33s in the trunk... Unless there is some specific conditions at the port thing (like the rims not being officially imported, so BMW (not the dealer) keeps them and use them to replace a scrapped rim on any other car?

The port does not ship any take-off parts with the car, including wheels. I have no clue what they do with them, but they don't go in the car from what I know.

Ask them for proof that they are having them installed at the port. They should be able to provide a copy of the port install request.

Good to know. So is it possible to interrupt that request for the port in install? I want both sets of wheels. Especially considering I am technically paying for the factory wheels in the purchase price.

Sounds like if you are paying for the rims and then paying again to put the other ones on it should be fine for you to keep the old ones. Tell him to stop whatever is going on, it shouldn't delay anything.

wheels are installed at the factory... they drive the car off the line... No swapping is done at the port, I doubt your X5 will even go to oxnard.

1. Dealer is lying. Of course.

2. BMW will ONLY delivery the car AS FACTORY BUILT to the dealer. The VPC will not customize anything.

3. You car will build in spartanburg, then move via train to Oxnard VPC (this is a combo with POort Hueme, one half is for sea the other is ground)...then it loads on a truck to the dealer. West coast process.

4. Tell the dealer, simpy: "please stop lying. You are making a fool of yourself. You can delivery the car to me as built at the factory, and you can sell me the 334s for $x. Do not try to play any more games."


IMO, trying to demand pictures, etc, etc, all allow him, to keep lying.

Or call his boss and say the very same thing. Accept nothing less.

GL

A

Originally Posted by ard

2. BMW will ONLY delivery the car AS FACTORY BUILT to the dealer. The VPC will not customize anything.

this is absolutely incorrect.

there are a whole host of options that are installed at the VPC.

in my case with the 2010 E90, my car had the PPK and PE installed at the port. the stock exhaust was not delivered with the car.

here's an example for F30 parts:
http://www.bimmerfest.com/forums/sho...d.php?t=640378

Originally Posted by Orient330iNYC

this is absolutely incorrect.

there are a whole host of options that are installed at the VPC.

in my case with the 2010 E90, my car had the PPK and PE installed at the port. the stock exhaust was not delivered with the car.

here's an example for F30 parts:
http://www.bimmerfest.com/forums/sho...d.php?t=640378

+1

Some folks here like to think they know everything about the process. And they sometimes do, but sometimes they insist that something is done a certain way when they really have no clue and should just not offer an opinion.

BMW has had a successful port-install program for years, and it includes X5s sent out west.

Originally Posted by Snoblitz

Hey all, looking for some guidance here. Hang with me as I give you the background. I will finish with a question.

I've negotiated a pretty good deal with my local dealership on a 2013 X5 xDr35i. Ordered it custom, with a production date of 10/18.

As part of the deal, I worked in some 215 series wheels and tires. I originally told my sales dude that I didn't want the factory wheels and that if they cut me a deal on the OEM 215's, that they could keep them.

When the rubber met the road (pun intended), the dealer was only going to give me $400 off of the new wheels if they kept the factory. That got me thinking that I may as well keep the extra set for winter tires for that price.

I sent a mail to my sales guy telling him that I wanted to keep the factory wheels and that I was fine paying the extra $400 for them. His response was that they ordered the car from the factory with 215s. I know that to be false. I looked up the VIN and confirmed that the car shipped with 334 series wheels from the factory. I called him on it, showing him the VIN lookup information stating that it shipped with the 334s. Here is his response:



I feel like the guy is pulling my leg on this to get the best deal for them. I know they intend to relist those brand new wheels and tires at the dealership for a sizeablke amount of cash. At least, that's my assumption.

So the question...

Is he lying about the wheels being installed at the distribution center in Oxnard?

In case it helps you answer the question, here's the last 7 of my VIN.



Thanks ahead of time for the help guys!

Originally Posted by Orient330iNYC

this is absolutely incorrect.

there are a whole host of options that are installed at the VPC.

in my case with the 2010 E90, my car had the PPK and PE installed at the port. the stock exhaust was not delivered with the car.

here's an example for F30 parts:
http://www.bimmerfest.com/forums/sho...d.php?t=640378

Originally Posted by SARAFIL

+1

Some folks here like to think they know everything about the process. And they sometimes do, but sometimes they insist that something is done a certain way when they really have no clue and should just not offer an opinion.

BMW has had a successful port-install program for years, and it includes X5s sent out west.

OP..listen to Sarafil and Orient because they are the only ones who speak correctly. The VPC center CAN install wheels. Take a look at the bmwusa.com and see that style 215 wheels are available as an accessory. I also have experienced having options installed at the VPC and can tell you that your dealer is probably telling you the truth. The only way you get both sets of wheels is if you have the dealer install a second set after the car arrives at the dealer. Many dealers lie and many dealers tell the truth. Looks like your salesguy is telling you the truth. Enjoy your new car.

So it seems like the course of action is to get the standard wheels and tyres, and post delivery, pony up for the 215s? You may even be able to find a better deal for the 215s. I think these are take offs - http://www.originalwheels.com/bmw-wheels/x52012rims.php

The misinformation from some of the posts are unreal.

For some of you ... If you don't know the answer... Don't pretend you do...

OP, yes some options can be installed at VPC, sometimes it's actually less costly then having it done at the dealer...if the rims are being installed at VPC the car will not be delivered to the dealer with two set of wheels...

Originally Posted by Justin@NCBMW

The misinformation from some of the posts are unreal.

Phew - for a while I thought you were referring to the Internet as a whole.

OK guys. I know you like beating me up when I get it wrong.


DOES THE VPC INSTALL TYPE 334 WHEELS ON AN X5?

Yes

No.

Lets see Sarafil, orient and Daniel anwseer that one question. Yes or no. Not 'policies about other parts'...lets be responsive to the OPs singular issue, shall we?

is the dealer lying in this case? Yes or no. Of course the dealers here all cover for their bretheren and will try to obscure the truth.

And I have no problem being wrong. Answer the question.

A

Originally Posted by ard

OK guys. I know you like beating me up when I get it wrong.


DOES THE VPC INSTALL TYPE 334 WHEELS ON AN X5?

Yes

No.

Lets see Sarafil, orient and Daniel anwseer that one question. Yes or no. Not 'policies about other parts'...lets be responsive to the OPs singular issue, shall we?

is the dealer lying in this case? Yes or no. Of course the dealers here all cover for their bretheren and will try to obscure the truth.

And I have no problem being wrong. Answer the question.

A

you're wrong. even the question you asked is wrong. is it an intentional slight of hand so when someone responds saying that the VPC does install style 334 wheels, you can correctly say that no they do not?

DOES THE VPC INSTALL TYPE 334 WHEELS ON AN X5?

NO. those are factory wheels. the OP wants style 215 wheels. so to your actual question. no, the VPC does not install type 334 wheels on an X5. the factory does. but thats not what the OP wants

DOES THE VPC INSTALL TYPE 215 WHEELS ON AN X5

YES

see here:
http://www.bimmerfest.com/forums/sho...91&postcount=1

items 11 &12

the 215 wheels the op wants INSTEAD of the 334 wheels

are you now going to say that the post by jon is a lie because he's a dealer?
you have this rabid, fanatical hate of car dealers. and i'm not even in the business!
the question has been answered. you were so completely, utterly wrong about the majority of your inflammatory post and you are still combative about it.

so ard, do you just hate all dealers?

Wow flame war begin!

Anyways orient the info you posted is correct, however I believe if indeed the op's dealer ordered the car as he said he did "factory ordered with 215s why would the vin say he currently has 334 wheels (misleading if you take it at that). (VPC might need spare 334s but they wouldn't want to ship from on a sold car).

However back to more important stuff op, you initially agreed to get a discount, what ever happened to that. Did you end up paying for the 215 wheels or did you just agree on paying the agreed price, without extra for the 215s?

Originally Posted by NoI4plz

Wow flame war begin!

Anyways orient the info you posted is correct, however I believe if indeed the op's dealer ordered the car as he said he did "factory ordered with 215s why would the vin say he currently has 334 wheels (misleading if you take it at that). (VPC might need spare 334s but they wouldn't want to ship from on a sold car).

However back to more important stuff op, you initially agreed to get a discount, what ever happened to that. Did you end up paying for the 215 wheels or did you just agree on paying the agreed price, without extra for the 215s?

port installed options are take off-- they take off your original factory parts and replace them. thats why the build sheet shows 334s.

my factory build sheet does not have the PPK stage 2 kit or the exhaust. both put on at the port. i did not get the standard radiator fan (replaced at the port) nor the original air ducting (replaced at the port) nor my stock exhaust (also replaced at the port).

this was a very simple question, inflamed by a post of complete misinformation.

2. BMW will ONLY delivery the car AS FACTORY BUILT to the dealer. The VPC will not customize anything.

very authoritative. also completely, utterly wrong. he wont admit he has no idea what he is talking about, instead, digs himself deeper into his hole by DEMANDING answers.

4. Tell the dealer, simpy: "please stop lying. You are making a fool of yourself. You can delivery the car to me as built at the factory, and you can sell me the 334s for $x. Do not try to play any more games."


IMO, trying to demand pictures, etc, etc, all allow him, to keep lying.

Or call his boss and say the very same thing. Accept nothing less.

GL

A

more bad advice from someone with a huge axe to grind. theres only one, possibly two people here making a fool of themselves. the second person would be anyone following ard's advice to accuse and threaten.

Originally Posted by Orient330iNYC

you're wrong. even the question you asked is wrong. is it an intentional slight of hand so when someone responds saying that the VPC does install style 334 wheels, you can correctly say that no they do not?

DOES THE VPC INSTALL TYPE 334 WHEELS ON AN X5?

NO. those are factory wheels. the OP wants style 215 wheels. so to your actual question. no, the VPC does not install type 334 wheels on an X5. the factory does. but thats not what the OP wants

DOES THE VPC INSTALL TYPE 215 WHEELS ON AN X5

YES

see here:
http://www.bimmerfest.com/forums/sho...91&postcount=1

items 11 &12

the 215 wheels the op wants INSTEAD of the 334 wheels

are you now going to say that the post by jon is a lie because he's a dealer?
you have this rabid, fanatical hate of car dealers. and i'm not even in the business!
the question has been answered. you were so completely, utterly wrong about the majority of your inflammatory post and you are still combative about it.

so ard, do you just hate all dealers?

Originally Posted by Orient330iNYC

port installed options are take off-- they take off your original factory parts and replace them. thats why the build sheet shows 334s.

my factory build sheet does not have the PPK stage 2 kit or the exhaust. both put on at the port. i did not get the standard radiator fan (replaced at the port) nor the original air ducting (replaced at the port) nor my stock exhaust (also replaced at the port).

this was a very simple question, inflamed by a post of complete misinformation.

2. BMW will ONLY delivery the car AS FACTORY BUILT to the dealer. The VPC will not customize anything.

very authoritative. also completely, utterly wrong. he wont admit he has no idea what he is talking about, instead, digs himself deeper into his hole by DEMANDING answers.

4. Tell the dealer, simpy: "please stop lying. You are making a fool of yourself. You can delivery the car to me as built at the factory, and you can sell me the 334s for $x. Do not try to play any more games."


IMO, trying to demand pictures, etc, etc, all allow him, to keep lying.

Or call his boss and say the very same thing. Accept nothing less.

GL

A

more bad advice from someone with a huge axe to grind. theres only one, possibly two people here making a fool of themselves. the second person would be anyone following ard's advice to accuse and threaten.

If I am wrong, I'll say I'm wrong. One thing I've learned a LONG time ago is NOT to double down.

So I apologize. I'll PM the OP as well.

See, so easy.

A rabid fanatical 'hate' of dealers? Not sure about that- but clearly you cannot trust them implicitly.

Are these "port installed" accessories available to east coasters? Or only to people on the west coast where the X5's go to a port.

Still seems like the OP's question has not been completely answered. His deal was the dealer was going to give him $400 credit to keep the 334 wheels that were removed - implication being that the 334 wheels stay with the car (and aren't left at the port when they switch out for the 215s). Is the true? Or was the $400 credit really just "part of the deal" and the 334s were never going to the dealer with the vehicle?

Originally Posted by TXPearl

Still seems like the OP's question has not been completely answered. His deal was the dealer was going to give him $400 credit to keep the 334 wheels that were removed - implication being that the 334 wheels stay with the car (and aren't left at the port when they switch out for the 215s). Is the true? Or was the $400 credit really just "part of the deal" and the 334s were never going to the dealer with the vehicle?

Only the OP's dealer can answer this question...who knows what kind of deal was worked out between VPC/dealer and buyer

The only misinformation that can be addressed is that VPC do in fact install parts which includes rims/tires

Originally Posted by Justin@NCBMW

Only the OP's dealer can answer this question...who knows what kind of deal was worked out between VPC/dealer and buyer

The only misinformation that can be addressed is that VPC do in fact install parts which includes rims/tires

I'm not debating that or ard's misinformation, but what is the normal protocol for removed wheels that are being swapped out at the VPC? Absent a side deal, does the VPC keep them (seems unlikely, they'd just have to find a way to dispose of them) or do the go the selling dealer, or the customer?

The fact that the original deal (assuming we're getting it straight) included a $400 credit implies that they are the customer's wheels.