On the Turandot

Got a BMW service email this morning, so I guess the car was released from customs? Did anyone else get that email?

I received no such email

Hmm , not sure what you mean by "BMW Service" message. Normally you don't get any notification from their system as the dealer is the only one who has insight into the process from the VDC onwards
They will see your car show up in the system once it's ready for transport to order the NAV codes
But maybe you can share with us the message you received and we can inquire with our dealers (as you're in Boston maybe we are using the same dealer)

I also received an email but I doubt it has cleared customs. It says "happy returns" and then it begins to give me a generic introduction to the service department of the dealership I purchased my vehicle from.

At least it barely made it off the boat on the 3rd ;-)

DISCHARGED BALTIMORE, MD 03-11-2012 23:59:00 1
LOADED ON VESSEL BREMERHAVEN 16-10-2012 22:03:42 1
RECEIVED AT TERMINAL BREMERHAVEN 16-10-2012 10:49:34 1
BOOKED BREMERHAVEN 11-10-2012 11:06:09 1

Wow they must have quite the crew as my car was also discharged at that time, to the second! Haha

Originally Posted by itsmeAnuj

I also received an email but I doubt it has cleared customs. It says "happy returns" and then it begins to give me a generic introduction to the service department of the dealership I purchased my vehicle from.

Yep that's the email I got Saturday morning.

Originally Posted by jmh

Hmm , not sure what you mean by "BMW Service" message. Normally you don't get any notification from their system as the dealer is the only one who has insight into the process from the VDC onwards
They will see your car show up in the system once it's ready for transport to order the NAV codes
But maybe you can share with us the message you received and we can inquire with our dealers (as you're in Boston maybe we are using the same dealer)

My dealer is also in Boston area (BMW Sudbury); I had been expecting the VPC to make some minor repairs (driver mirror glass stolen & replaced with temporary European spec mirror, minor wheel damage), but now wonder if the VPC in Baltimorre will have the condition report paperwork (does it travel with car or now in New Jersey; mostly closed uo for lack of power?), so far I have been unable to find out how that will work.

I am also getting my car from BMW in Sudbury. I had some minor scratches on the passenger side rims that TT reported on the condition report, but I don't know if they will replace the rims for that.

Here is latest on my car and probably others.
Discharged Baltimore on Nov 3; released from Customs in Woodcliff, New Jersey on Nov 5; liner release Baltimore on Nov 5 (BMW now has the car). What is interesting is that Customs clearance is listed as happening in NJ. I have attached the W&W Cargo Details report report.

Originally Posted by GerWil

Here is latest on my car and probably others.
Discharged Baltimore on Nov 3; released from Customs in Woodcliff, New Jersey on Nov 5; liner release Baltimore on Nov 5 (BMW now has the car). What is interesting is that Customs clearance is listed as happening in NJ. I have attached the W&W Cargo Details report report.

Here is another update. For some reason I have been unable to track the car on BMW's site, but I just talked with my CA and he said that BMW shows the car as being in NJ; if that is actually true than it was trucked from Baltimore to the NJ VDC and explains why it cleared Customs in Woodcliff, NJ and not Baltimore.

Originally Posted by GerWil

Here is another update. For some reason I have been unable to track the car on BMW's site, but I just talked with my CA and he said that BMW shows the car as being in NJ; if that is actually true than it was trucked from Baltimore to the NJ VDC and explains why it cleared Customs in Woodcliff, NJ and not Baltimore.

If that's the case, do you know why the Linear Release, which takes place after the the customs release, shows Baltimore?

Originally Posted by TheDeliverator

If that's the case, do you know why the Linear Release, which takes place after the the customs release, shows Baltimore?

I do not know, but W&W report states that customs release was in NJ. It all seems strange since I read on another post from today that the NJ VDC is still closed.
Check your own car on the W&W site and see what shows up. Here is the link
https://att.2wglobal.com/gstattweb/o...uickSearchPage
List VIN# for Cargo ID.

I just checked and my ride also cleared customs release. Hoping it gets to our dealer by the weekend!

Originally Posted by GerWil

I do not know, but W&W report states that customs release was in NJ. It all seems strange since I read on another post from today that the NJ VDC is still closed.
Check your own car on the W&W site and see what shows up. Here is the link
https://att.2wglobal.com/gstattweb/o...uickSearchPage
List VIN# for Cargo ID.

Mine shows the same as you...

Like everyone, I just want the car... yesterday

I'd guess the customs release etc is just the electronic process.
Maybe they really did go trough customs over the weekend (which would be great)
I highly doubt they'll be trucked to the VPC in NJ as it's still closed and unclear when/how they will open
Also the VPC/VDC in Baltimore (operated by MB USA ) should likely be able to take care of the cars.
I'd also assume any damage report etc would travel electronically with the car (but I'm in IT so likely make a lot of assumptions )

Originally Posted by TheDeliverator

Mine shows the same as you...

Like everyone, I just want the car... yesterday

Since you are in MD I can't imagine why your car would be in NJ, so maybe the Customs clearance in NJ is not an indicator of where the car actually is. I just sent a note to the ED department, so if it is open may have some response tomorrow

Originally Posted by GerWil

Here is latest on my car and probably others.
Discharged Baltimore on Nov 3; released from Customs in Woodcliff, New Jersey on Nov 5; liner release Baltimore on Nov 5 (BMW now has the car). What is interesting is that Customs clearance is listed as happening in NJ. I have attached the W&W Cargo Details report report.

Woodcliff Lake is where BMWNA is, and every single WW track and trace I've seen has the customs release as Woodcliff Lake. I am sure it is just electronic from BMWNA.

More importantly, from what I've seen, the status isn't effective until there is a "1" in the quantity column. So, we're close, but they probably haven't cleared customs yet.

Originally Posted by dmurray14

Woodcliff Lake is where BMWNA is, and every single WW track and trace I've seen has the customs release as Woodcliff Lake. I am sure it is just electronic from BMWNA.

More importantly, from what I've seen, the status isn't effective until there is a "1" in the quantity column. So, we're close, but they probably haven't cleared customs yet.

The 1 is definitely missing. I was counting the days and my hopes have been shattered.

Also no "1" ....anyone else on this boat waiting for their car in NJ? ...I need to call my CA and make sure the service department doesn't put the dealer emblem or sticker on the car.

Status Status Location Date
(DD-MM-YYYY HH:MM:SS) Status Quantity


LINER RELEASE BALTIMORE, MD 05-11-2012 10:00:13
CUSTOMS RELEASE WOODCLIFF LAKE, NJ 05-11-2012 00:00:00
DISCHARGED BALTIMORE, MD 03-11-2012 23:59:00 1
LOADED ON VESSEL BREMERHAVEN 16-10-2012 22:03:42 1
RECEIVED AT TERMINAL BREMERHAVEN 16-10-2012 10:47:02 1
BOOKED BREMERHAVEN 10-10-2012 15:50:45 1

Originally Posted by itsmeAnuj

Also no "1" ....anyone else on this boat waiting for their car in NJ? ...I need to call my CA and make sure the service department doesn't put the dealer emblem or sticker on the car.

Status Status Location Date
(DD-MM-YYYY HH:MM:SS) Status Quantity


LINER RELEASE BALTIMORE, MD 05-11-2012 10:00:13
CUSTOMS RELEASE WOODCLIFF LAKE, NJ 05-11-2012 00:00:00
DISCHARGED BALTIMORE, MD 03-11-2012 23:59:00 1
LOADED ON VESSEL BREMERHAVEN 16-10-2012 22:03:42 1
RECEIVED AT TERMINAL BREMERHAVEN 16-10-2012 10:47:02 1
BOOKED BREMERHAVEN 10-10-2012 15:50:45 1

Yes, I am in (South) Jersey too!

Where is the boat? Schedule was to arrive at Brunswick at 11pm last night and still no AIS updates!?

...BTW, i'm not at all obsessed with this... just sayin'...

The boat was originally scheduled for the 5th in Brunswick but it got bumped back a day to the 6th. It should be arriving soon :-).

Originally Posted by 1STBimmer

Where is the boat? Schedule was to arrive at Brunswick at 11pm last night and still no AIS updates!?

...BTW, i'm not at all obsessed with this... just sayin'...

No need to apologize. I would be just as anxious to ride that sweet M- series again.

Originally Posted by GerWil

Here is latest on my car and probably others.
Discharged Baltimore on Nov 3; released from Customs in Woodcliff, New Jersey on Nov 5; liner release Baltimore on Nov 5 (BMW now has the car). What is interesting is that Customs clearance is listed as happening in NJ. I have attached the W&W Cargo Details report report.

I emailed BMW ED yesterday and received this reply today:
"Your vehicle has cleared U.S. Customs and Department of Agriculture in Baltimore. It is currently being moved to New Jersey for repair at our BMW facility.
Please feel free to check back with our office 1 week from now. By then, hopefully, we will have an estimated ready date."
My car needs a new driver mirror glass (theft) & possibly wheel replacement