BMW assist not very helpful

Still trying to get my head straight
While opening the gates to our business i was carjacked
They were waiting for me
I tried to pull the one out of my car but got pushed away & then the driver of the other car a Mercades (also probably stolen) began to push & bump me with his car well that was that i watched my 3 month old baby speeding down the street oh & by the way i leave my wallet on the console (feels uncomfortable) not any more
Now to BMW assist you call the number & get a recording eventually you get a person who then tells you she cannot activate the gps until there is a police report (meanwhile my car is speeding down the road with a full tank os gas)
So then i get a police report number & she puts me on hold to call the police to confirm then gets back on the line & puts me on hold to get permission from her supervisor
Then she informs me that it still cannot be activated until the car is shut off & re-started ????????????
My baby was recovered in less than 2 hours (no thanks to BMW assist) with no damage
Sorry for the long story but everyone should learn from me