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Dealer Feedback / Vehicle Problems
Have you had an exceptionally great experience with a particular BMW Center? Have you had a bad experience at your BMW Center? Frustrated by problems or defects with your vehicle? Post your stories or comments here.

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Old 12-02-2012, 09:38 AM
Casselljack Casselljack is offline
Registered User
Location: North Carolina
 
Join Date: Mar 2009
Posts: 9
Mein Auto: 2000 540i
Great service at Ken Baker, Myrtle Beach

As we drove into the coastal area my 5406 started vibrating, the sound coming from the drive train somewhere. Next day I called Daryl at Ken Baker Originals and told him my situation. He agreed to look at it that day if I could get it to him before noon. AAA hauled it to him and by the end of the day he had diagnosed a bad drive shaft, particularly where it meets the differential. He found a used one locally, replaced it along with the center support bearing and had me on the road in a couple of days. ALSO, he let me have a loaner car for the time he had my car making it possible for my wife and I to enjoy our vacation. The car works beautifully and seems even smoother than before the repair. THESE GUYS DID A GREAT JOB!!!!
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