Welcome to Bimmerfest -- The #1 Online Community for BMW related information! Please enjoy the discussion forums below and share your experiences with the 200,000 current, new and past BMW owners. The forums are broken out by car model and into other special interest sections such as BMW European Delivery and a special forum to voice your questions to the many BMW dealers on the site to assist our members!

Please follow the links below to help get you started!

Go Back   Bimmerfest - BMW Forums > BMW Model Discussions > 3 Series / 4 Series > E90/E91/E92/E93 (2006 - 2013)

E90/E91/E92/E93 (2006 - 2013)
The E9X is the 4th evolution of the BMW 3 series including a highly tuned twin turbo 335i variant pushing out 300hp and 300 ft. lbs. of torque. BMW continues to show that it sets the bar for true driving performance! -- View the E9X Wiki

Reply
 
Thread Tools Display Modes
  #1  
Old 12-27-2012, 12:24 AM
Dpcom Dpcom is offline
Registered User
Location: California
 
Join Date: Dec 2012
Posts: 9
Mein Auto: 2011BMW 335d
scheduled maintenance free 4 years 50k mi does not include the Diesel engine ??

12-21-2012,I took my 2011 335d into the San Jose dealer for oil change or one year routine mint and was told the diesel engine is not included in the free maintenance program. I was told thatvnormally the cost is above $200 for an oil change with filter and top off of the DFE. I can find no information in the BMW pubs exempting the Diesel engine. so what's the true story. did I screw up by believing the sales and advertizing pitch??? BMW 135d
Reply With Quote
Ads by Google
  #2  
Old 12-27-2012, 01:05 AM
lqaddict's Avatar
lqaddict lqaddict is online now
Salz und Pfeffer
Location: NYC
 
Join Date: Dec 2006
Posts: 907
Mein Auto: 2014 F22 M235i
Time to shop for a new dealer
__________________
BMW CCA Member 454031
Save the manuals
Reply With Quote
  #3  
Old 12-27-2012, 03:56 AM
texdrake's Avatar
texdrake texdrake is offline
Officially Welcomed to the 'Fest
Location: Wiesbaden, Germany
 
Join Date: Mar 2011
Posts: 141
Mein Auto: 328xi
They lied, please report them to BMWNA
__________________
Texdrake

2011 328xi Sedan - DSB / Chestnut / Aluminum / Auto / Value / Premium / Xenon / Sat / Split Rear Seats
M3 Lip Spoiler / LUX V3 / Aluminum Pedals & E-Brake / Interior LED / Xenesis H8 & H3 / LED side markers
Clear Side Reflectors, DSB painted calipers


Future Mods: window tint, powder black grille & exhaust tips
Far Off Mods: TSW 17" Matte Black Nurnburgring
Reply With Quote
  #4  
Old 12-27-2012, 06:03 AM
CALWATERBOY's Avatar
CALWATERBOY CALWATERBOY is offline
Officially Welcomed to the 'Fest
Location: San Francisco
 
Join Date: Aug 2009
Posts: 10,009
Mein Auto: 2009 E93 N54
Quote:
Originally Posted by Dpcom View Post
12-21-2012,I took my 2011 335d into the San Jose dealer for oil change or one year routine mint and was told the diesel engine is not included in the free maintenance program. I was told thatvnormally the cost is above $200 for an oil change with filter and top off of the DFE. I can find no information in the BMW pubs exempting the Diesel engine. so what's the true story. did I screw up by believing the sales and advertizing pitch??? BMW 135d

If I am an attorney, I tell you that their communique is illegal, immoral, and a public humiliation.

If you can recruit witnesses and in particular if you can obtain the claimed dealer's statement[s] in writing, please, submit with our retainer ASAP. PM for bank routing info.

Also route manufacturer's information on the BMW 135d you claim above.
Reply With Quote
  #5  
Old 12-27-2012, 07:05 PM
Dpcom Dpcom is offline
Registered User
Location: California
 
Join Date: Dec 2012
Posts: 9
Mein Auto: 2011BMW 335d
Maintenance free 4y, 50k mi

12-27-12, thanks for the tip "time to find another dealer", I've already lined up another dealer before I even left this bad news outfit... This AM I dip stick checked the oil level, I have no confidence in this dealer at all. As suspected 1qt low, the work order even stated 7 qts instead of 8 qts,,, yes I should have verified before I left the dealer service dept but you know, we have been brainwashed to trust our dealer...haven't we??? I asked for the serv mgr this time and a very young voice whom said "that I must have misunderstood the service writer even though I argued with her so much about this free maint issue that she found it necessary to bring out her toddy out from the shop to back up her claim. They added the short qt without any further words... Now I'm wondering if they put in the required oil for a diesel or is the gas engine oil change 7 qts and they put in the correct oil quantity for the gas engine instead. It's not like they change oil in a diesel every day...the paper work order shows the correct oil but I have a funny feeling its for the gas engine instead I wish I knew what the fill - quantity is for the gas 6 cyl engine the owners manual is silent here. does anyone one know specifically what the gas engine full oil quanty is?? how does one find that out?? and what harm if any would occur using the gas engine oil in the Diesel engine if any harm or is just a matter of keeping the smog control devices in good shape this car has already had the service engine light come on at 4000 miles dealer checked it out and said it was a dirty DEF filter ??? and has used 1 qt of oil in 6400 miles dealer said it happens not to worry !!! now I am worrying... sorry for the long post shouldn't be necessary it's a BMW!!!
Reply With Quote
  #6  
Old 12-27-2012, 07:23 PM
BB_cuda's Avatar
BB_cuda BB_cuda is offline
Officially Welcomed to the 'Fest
Location: Clear Lake, Texas
 
Join Date: Nov 2011
Posts: 656
Mein Auto: 2011 335D Msport
Sorry to hear of your unfortunate experience. I drive 22 miles to a dealer i feel comfortable with as opposed to one that is 6 miles away that i have heard "stories" about. Piece of mind is important and trust is a big piece of that. I drilled heavily into the 4 yr/50 kmile aspect before buying as I got my vehicle as a service loner with 6100 miles on the clock. Though it might have angered the service person, I checked to make sure that i got the Castrol SLX oil going into my vehicle. All has been good and I am doing in between oil changes myself. To each his own as this topic has a many varied opinions. I actually have found buying the oil at the dealer is the cheapest.

My dealer was even nice enough to let me get some of the old oil as it came out of the drain plug for oil analysis. I feel they understand of our carefulness since our D's are unique and require special care. Good luck on finding a good service dept.
Reply With Quote
  #7  
Old 12-27-2012, 09:15 PM
Orient330iNYC's Avatar
Orient330iNYC Orient330iNYC is offline
Flying monkey herder
Location: Wall St
 
Join Date: Jul 2002
Posts: 7,006
Mein Auto: Daihatsu Terrios
Quote:
Originally Posted by Dpcom View Post
12-27-12, thanks for the tip "time to find another dealer", I've already lined up another dealer before I even left this bad news outfit... This AM I dip stick checked the oil level, I have no confidence in this dealer at all. As suspected 1qt low, the work order even stated 7 qts instead of 8 qts,,, yes I should have verified before I left the dealer service dept but you know, we have been brainwashed to trust our dealer...haven't we??? I asked for the serv mgr this time and a very young voice whom said "that I must have misunderstood the service writer even though I argued with her so much about this free maint issue that she found it necessary to bring out her toddy out from the shop to back up her claim. They added the short qt without any further words... Now I'm wondering if they put in the required oil for a diesel or is the gas engine oil change 7 qts and they put in the correct oil quantity for the gas engine instead. It's not like they change oil in a diesel every day...the paper work order shows the correct oil but I have a funny feeling its for the gas engine instead I wish I knew what the fill - quantity is for the gas 6 cyl engine the owners manual is silent here. does anyone one know specifically what the gas engine full oil quanty is?? how does one find that out?? and what harm if any would occur using the gas engine oil in the Diesel engine if any harm or is just a matter of keeping the smog control devices in good shape this car has already had the service engine light come on at 4000 miles dealer checked it out and said it was a dirty DEF filter ??? and has used 1 qt of oil in 6400 miles dealer said it happens not to worry !!! now I am worrying... sorry for the long post shouldn't be necessary it's a BMW!!!
one quart between the CBS scheduled oil changes is normal. people that do their oil changes midway do not noticed this since the advent of the electronic dip stick as they replace their oil before it trips the low level indicator.
__________________
Past: 2001 330i ZSP/ZPP/Step
Past: 2004 S60R 6MT Sport
Past: 2007 335i 6MT ZSP/ZCW/322/655
Past: 2010 335xi ZMP/ZCW/ZPP/PPK/PE
Present: 2013 335i 6MT ZMM/ZDH/ZTP/3AG/494/508
Current Homeland Threat Level:
Reply With Quote
  #8  
Old 12-27-2012, 09:28 PM
anE934fun anE934fun is offline
Officially Welcomed to the 'Fest
Location: S.F. Bay Area
 
Join Date: May 2008
Posts: 6,757
Mein Auto: 2010 335d
Quote:
Originally Posted by Dpcom View Post
12-27-12, thanks for the tip "time to find another dealer", I've already lined up another dealer before I even left this bad news outfit... This AM I dip stick checked the oil level, I have no confidence in this dealer at all. As suspected 1qt low, the work order even stated 7 qts instead of 8 qts,,, yes I should have verified before I left the dealer service dept but you know, we have been brainwashed to trust our dealer...haven't we??? I asked for the serv mgr this time and a very young voice whom said "that I must have misunderstood the service writer even though I argued with her so much about this free maint issue that she found it necessary to bring out her toddy out from the shop to back up her claim. They added the short qt without any further words... Now I'm wondering if they put in the required oil for a diesel or is the gas engine oil change 7 qts and they put in the correct oil quantity for the gas engine instead. It's not like they change oil in a diesel every day...the paper work order shows the correct oil but I have a funny feeling its for the gas engine instead I wish I knew what the fill - quantity is for the gas 6 cyl engine the owners manual is silent here. does anyone one know specifically what the gas engine full oil quanty is?? how does one find that out?? and what harm if any would occur using the gas engine oil in the Diesel engine if any harm or is just a matter of keeping the smog control devices in good shape this car has already had the service engine light come on at 4000 miles dealer checked it out and said it was a dirty DEF filter ??? and has used 1 qt of oil in 6400 miles dealer said it happens not to worry !!! now I am worrying... sorry for the long post shouldn't be necessary it's a BMW!!!
I definitely would change dealers. If for no other reason than peace-of-mind - the current (past?) dealer does not inspire confidence. If you have a competent dealer, these cars are great to own - none of the hiccups the gassers have been experiencing.
__________________
Reply With Quote
  #9  
Old 12-27-2012, 10:04 PM
CALWATERBOY's Avatar
CALWATERBOY CALWATERBOY is offline
Officially Welcomed to the 'Fest
Location: San Francisco
 
Join Date: Aug 2009
Posts: 10,009
Mein Auto: 2009 E93 N54
Quote:
Originally Posted by Dpcom View Post
12-27-12, thanks for the tip "time to find another dealer", I've already lined up another dealer before I even left this bad news outfit... This AM I dip stick checked the oil level, I have no confidence in this dealer at all. As suspected 1qt low, the work order even stated 7 qts instead of 8 qts,,, yes I should have verified before I left the dealer service dept but you know, we have been brainwashed to trust our dealer...haven't we??? I asked for the serv mgr this time and a very young voice whom said "that I must have misunderstood the service writer even though I argued with her so much about this free maint issue that she found it necessary to bring out her toddy out from the shop to back up her claim. They added the short qt without any further words... Now I'm wondering if they put in the required oil for a diesel or is the gas engine oil change 7 qts and they put in the correct oil quantity for the gas engine instead. It's not like they change oil in a diesel every day...the paper work order shows the correct oil but I have a funny feeling its for the gas engine instead I wish I knew what the fill - quantity is for the gas 6 cyl engine the owners manual is silent here. does anyone one know specifically what the gas engine full oil quanty is?? how does one find that out?? and what harm if any would occur using the gas engine oil in the Diesel engine if any harm or is just a matter of keeping the smog control devices in good shape this car has already had the service engine light come on at 4000 miles dealer checked it out and said it was a dirty DEF filter ??? and has used 1 qt of oil in 6400 miles dealer said it happens not to worry !!! now I am worrying... sorry for the long post shouldn't be necessary it's a BMW!!!

Where's yours located?
Reply With Quote
  #10  
Old 12-27-2012, 10:50 PM
Dpcom Dpcom is offline
Registered User
Location: California
 
Join Date: Dec 2012
Posts: 9
Mein Auto: 2011BMW 335d
Free maint denied on diesel engined 3's

12-28-12, located on Stevens Creek in San Jose, Santa Clara, CA
Reply With Quote
  #11  
Old 12-28-2012, 02:46 AM
Zooks527's Avatar
Zooks527 Zooks527 is online now
Officially Welcomed to the 'Fest
Location: Mansfield, MA
 
Join Date: Mar 2009
Posts: 3,661
Mein Auto: 2009 335i xDrive coupe
Quote:
Originally Posted by CALWATERBOY View Post
Where's yours located?
Remember, the diesel has one. Driver's side back near the firewall, I believe.
__________________
2009 335i xDrive coupe, Jet Black, Black Leather, Grey Poplar, Steptronic, ZPP, ZSP, ZCW, iPod/USB, HD radio, Parking Assist. Rear Fogs, Hardwire V1, ProFit G3.
ED May 12, 2009, Munich dropoff May 16, Redelivery June 22, 2009




Prior 33 years of cars: 1967 BelAir wagon / 1968 LeMans Tempest / 1970 Mustang Mach 1 / 1972 El Dorado / 1978 Corvette (kept until first Bronco) / 1981 Subaru GL wagon AWD / 1983 s10 Blazer 4x4 (big mistake) / 1985 Bronco 4x4 / 1996 Bronco 4x4 / 2004 Passat 4motion

Last edited by Zooks527; 12-28-2012 at 02:49 AM.
Reply With Quote
  #12  
Old 12-28-2012, 03:15 AM
3ismagic#'s Avatar
3ismagic# 3ismagic# is offline
HerrDoktorProfessor
Location: land of milk and honey
 
Join Date: Mar 2011
Posts: 2,964
Mein Auto: '11 335d
Your dealer is full of sh!t.
__________________

Entertaining America Since 1975
European Delivery July 26th 2011
ED Video: https://vimeo.com/60051914
ED Trip Report:http://www.bimmerfest.com/forums/sho...d.php?t=557294

335d| Deep Sea Blue| Black/Aluminum | Stuff | Gadgets | More Stuff | Power Whatnots | Auto-Verbing Nouns
BMWCCA #448878
Reply With Quote
  #13  
Old 12-28-2012, 06:01 AM
CALWATERBOY's Avatar
CALWATERBOY CALWATERBOY is offline
Officially Welcomed to the 'Fest
Location: San Francisco
 
Join Date: Aug 2009
Posts: 10,009
Mein Auto: 2009 E93 N54
Quote:
Originally Posted by 3ismagic# View Post
Your dealer is full of sh!t.

Please.

You drive a BMW, sir.

Sophisticated repartee is desired in your messages.
Reply With Quote
  #14  
Old 12-28-2012, 06:03 AM
CALWATERBOY's Avatar
CALWATERBOY CALWATERBOY is offline
Officially Welcomed to the 'Fest
Location: San Francisco
 
Join Date: Aug 2009
Posts: 10,009
Mein Auto: 2009 E93 N54
Quote:
Originally Posted by Zooks527 View Post
Remember, the diesel has one. Driver's side back near the firewall, I believe.

Goes to show: Diesel driver are more involved.
Reply With Quote
  #15  
Old 12-28-2012, 06:47 AM
Zooks527's Avatar
Zooks527 Zooks527 is online now
Officially Welcomed to the 'Fest
Location: Mansfield, MA
 
Join Date: Mar 2009
Posts: 3,661
Mein Auto: 2009 335i xDrive coupe
Quote:
Originally Posted by Dpcom View Post
12-27-12, thanks for the tip "time to find another dealer", I've already lined up another dealer before I even left this bad news outfit... This AM I dip stick checked the oil level, I have no confidence in this dealer at all. As suspected 1qt low, the work order even stated 7 qts instead of 8 qts,,, ... Now I'm wondering if they put in the required oil for a diesel or is the gas engine oil change 7 qts and they put in the correct oil quantity for the gas engine instead. It's not like they change oil in a diesel every day...the paper work order shows the correct oil but I have a funny feeling its for the gas engine instead I wish I knew what the fill - quantity is for the gas 6 cyl engine the owners manual is silent here. does anyone one know specifically what the gas engine full oil quanty is?? how does one find that out?? and what harm if any would occur using the gas engine oil in the Diesel engine if any harm or is just a matter of keeping the smog control devices in good shape this car has already had the service engine light come on at 4000 miles dealer checked it out and said it was a dirty DEF filter ??? and has used 1 qt of oil in 6400 miles dealer said it happens not to worry !!!
The oil fill for a gas engine is near enough 7 quarts.

But using a quart over 6400 miles would not raise any eyebrows.
__________________
2009 335i xDrive coupe, Jet Black, Black Leather, Grey Poplar, Steptronic, ZPP, ZSP, ZCW, iPod/USB, HD radio, Parking Assist. Rear Fogs, Hardwire V1, ProFit G3.
ED May 12, 2009, Munich dropoff May 16, Redelivery June 22, 2009




Prior 33 years of cars: 1967 BelAir wagon / 1968 LeMans Tempest / 1970 Mustang Mach 1 / 1972 El Dorado / 1978 Corvette (kept until first Bronco) / 1981 Subaru GL wagon AWD / 1983 s10 Blazer 4x4 (big mistake) / 1985 Bronco 4x4 / 1996 Bronco 4x4 / 2004 Passat 4motion
Reply With Quote
  #16  
Old 12-28-2012, 07:13 AM
3284me's Avatar
3284me 3284me is offline
Officially Welcomed to the 'Fest
Location: NJ
 
Join Date: Jan 2011
Posts: 919
Mein Auto: 2011 328 xdrive
Bogus to say the least! I am sitting in my dealership getting free rear brakes, wipers, and right fog light bulb replaced. Brake senser said 2400 miles left, but dealer said to me why come come back we will replace them now.
__________________

2011 328xi. Space Grey, Beige Dakota Leather, Premium pkg., Value pkg., NAV, SAT, Heated SW, Steptronic,
Reply With Quote
  #17  
Old 12-28-2012, 09:31 AM
ctuna ctuna is offline
Officially Welcomed to the 'Fest
Location: usa
 
Join Date: Jan 2010
Posts: 2,206
Mein Auto: 325xi wagon
Silicon Valley and Sf Bay Dealers

Are noted for having a holyier than thow attitude
and thinking everybody that comes has to have start up stock money.
And they gouge appropriately.
Concord and East Bay BMW are better so the story goes.
I ended of getting my e46 from East Bay as a result.
Don't know about Diesels but on the first miles most BMW's will use about a quart in 5000
till the rings break in . I wish I had a real dipstick it gives me much more confidence
than the electronic one.

Last edited by ctuna; 12-28-2012 at 09:39 AM.
Reply With Quote
  #18  
Old 12-28-2012, 11:01 AM
CALWATERBOY's Avatar
CALWATERBOY CALWATERBOY is offline
Officially Welcomed to the 'Fest
Location: San Francisco
 
Join Date: Aug 2009
Posts: 10,009
Mein Auto: 2009 E93 N54
Quote:
Originally Posted by ctuna View Post
Are noted for having a holyier than thow attitude
and thinking everybody that comes has to have start up stock money.
And they gouge appropriately.
Concord and East Bay BMW are better so the story goes.
I ended of getting my e46 from East Bay as a result.
Don't know about Diesels but on the first miles most BMW's will use about a quart in 5000
till the rings break in
. I wish I had a real dipstick it gives me much more confidence
than the electronic one.

Ditto
Reply With Quote
  #19  
Old 12-28-2012, 05:18 PM
ZDDP1273 ZDDP1273 is offline
Registered User
Location: Cali
 
Join Date: Mar 2011
Posts: 36
Mein Auto: '11 E90 335i M Sport LMB
PM me the dealer if you don't mind. I currently get my maintenance done in the Bay Area and I'd like to steer clear of them if possible based on your experience. Thanks in advance!
Reply With Quote
  #20  
Old 12-28-2012, 07:37 PM
raleedy's Avatar
raleedy raleedy is offline
Officially Welcomed to the 'Fest
Location: Oregon
 
Join Date: Sep 2007
Posts: 2,125
Mein Auto: 2013 F10 528i
Up above he said Stevens Creek. Why the timorousness?

Last edited by raleedy; 12-28-2012 at 07:38 PM.
Reply With Quote
  #21  
Old 12-28-2012, 08:26 PM
ctuna ctuna is offline
Officially Welcomed to the 'Fest
Location: usa
 
Join Date: Jan 2010
Posts: 2,206
Mein Auto: 325xi wagon
There is only one dealership on that street.

There is only one dealership on that street.(for BMW)

Last edited by ctuna; 12-28-2012 at 08:27 PM.
Reply With Quote
  #22  
Old 12-28-2012, 08:36 PM
CALWATERBOY's Avatar
CALWATERBOY CALWATERBOY is offline
Officially Welcomed to the 'Fest
Location: San Francisco
 
Join Date: Aug 2009
Posts: 10,009
Mein Auto: 2009 E93 N54
Quote:
Originally Posted by Dpcom View Post
12-21-2012,I took my 2011 335d into the San Jose dealer for oil change or one year routine mint and was told the diesel engine is not included in the free maintenance program. I was told thatvnormally the cost is above $200 for an oil change with filter and top off of the DFE. I can find no information in the BMW pubs exempting the Diesel engine. so what's the true story. did I screw up by believing the sales and advertizing pitch??? BMW 135d

Y'know Dp, you coulda had a rogue advisor!

Recently had a SA go, suddenly, vitriolic when I joked I'd bet him a dime I could read proprietary BMW codes.

That was San Rafael, and I greatly prefer Bill Arnold's service there, but I've had other SA's that had their head on straight.

The rub: I do read proprietary codes....anyone can.

I'd go up a rung....confirm with a manager. Get back to us! Bay Area people want t'know if you're treated right.
Reply With Quote
Reply

Bookmarks


Forum Navigation
Go Back   Bimmerfest - BMW Forums > BMW Model Discussions > 3 Series / 4 Series > E90/E91/E92/E93 (2006 - 2013)
Today's Posts Search
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On



Forum Jump


All times are GMT -7. The time now is 07:13 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
© 2001-2011 performanceIX, Inc. All Rights Reserved .: guidelines .:. privacy .:. terms