Welcome to Bimmerfest -- The #1 Online Community for BMW related information! Please enjoy the discussion forums below and share your experiences with the 200,000 current, new and past BMW owners. The forums are broken out by car model and into other special interest sections such as BMW European Delivery and a special forum to voice your questions to the many BMW dealers on the site to assist our members!

Please follow the links below to help get you started!

Go Back   Bimmerfest - BMW Forums > BMW Model Discussions > Z Series > E36/7 Z3 (1996-2002)

E36/7 Z3 (1996-2002)
E36/7 Z3 Roadster, Z3 coupe, Z3 M Roadster and Z3 M Coupe talk with our gurus here.

Reply
 
Thread Tools Display Modes
  #1  
Old 08-06-2012, 07:01 PM
morrieschoice's Avatar
morrieschoice morrieschoice is offline
Officially Welcomed to the 'Fest
Location: birmingham,al
 
Join Date: Oct 2006
Posts: 392
Mein Auto: 2001 3.0 Z-3 ROADSTER
ECS Tuning Parts

About ready to order parts for cooling system. Has anyone delt with ECS Tuning.com for their parts? If so, did you encounter any problems with them?
Reply With Quote
Advertisement
  #2  
Old 08-06-2012, 09:50 PM
Blacklane Blacklane is offline
Officially Welcomed to the 'Fest
Location: Springfield, Ohio, USA
 
Join Date: Jun 2011
Posts: 1,151
Mein Auto: 1998 Z3 Roadster
I've had great results when buying routine parts, but one time I ordered a clutch line pipe that was out-of-stock. They accepted my order, then a few days later sent me an e-mail wanting me to pay for the part in advance, agree that I could not return it, and they would hold the rest of my order hostage until I met those demands.

I canceled the order and haven't called back. We exchanged a few e-mails about how they felt they couldn't fill my order and how I felt that that I had placed the order in good faith and that they had accepted it, then changed the conditions.

The way to deal with out-of-stock parts is to (a) don't accept the order, or (b) inform the customer that the part is back-ordered and will be shipped at a later date.

Overall, not a bad company, but it didn't work out for me. There are other good companies out there.
Reply With Quote
  #3  
Old 08-06-2012, 11:53 PM
SC2003Z4 SC2003Z4 is offline
Officially Welcomed to the 'Fest
Location: Florence, SC
 
Join Date: Dec 2011
Posts: 145
Mein Auto: '03 Z4 2.5i Silver/Black
I ordered miscelaneous parts like door sill, windshield moulding, console cover, etc. Nothing on back order. Customer service was actually great. This was just a month ago. I like that their prices are fair and they offer both OE as well as other brands.
I'm actually about to order from them again.
__________________
Javier
2003 Z4 2.5i Black/Silver

Reply With Quote
  #4  
Old 08-07-2012, 08:37 AM
ECSTuning's Avatar
ECSTuning ECSTuning is offline
Instructor of the Stig™
Location: Wadsworth, Ohio
 
Join Date: Feb 2009
Posts: 4,206
Mein Auto: Hover Car on Wheels
morrieschoice - if you have any questions or need any help remember I'm always (well Monday - Friday) just a PM away waiting to answer any questions!

Blacklane - I'm really sorry my guys didn't explain what was going on with your order better. The clutch line pipe is a ultra rarely ordered part due to this we ask the customer to do a no cancel no return. The idea behind this is to insure the customer knows exactly what they are getting and didn't order this rarely ordered part by mistake. As for the rest of your order, we only ship complete orders so it was simply waiting on your go ahead to bring in the clutch line pipe or your request to remove it from the order. If you ever have any questions or concerns please feel free to contact me, I'll do my best to explain everything the first time around instead of leaving you hanging and making you feel we are holding parts hostage.

SC2003Z4 - thanks for the kind words! If you need help with your next order shoot me a PM and I'll be happy to assist you.
__________________

Have questions? Need answers? Live Chat us! 8:30am to 12:00am Midnight EST
sales@ecstuning.com | customerservice@ecstuning.com
Customer Service Hours: M - F 8:00am - 8:00pm EST | Saturday: 10:00am - 7:00pm EST
Sales Team Hours: M - F 8:00am - 11:00pm EST | Saturday: 10:00am - 7:00pm EST
800.924.5172 | OEM BMW Part Number Search
Do you love surveys? Click HERE to take our Customer Satisfaction Survey!
Reply With Quote
  #5  
Old 08-07-2012, 11:14 AM
morrieschoice's Avatar
morrieschoice morrieschoice is offline
Officially Welcomed to the 'Fest
Location: birmingham,al
 
Join Date: Oct 2006
Posts: 392
Mein Auto: 2001 3.0 Z-3 ROADSTER
Just today ordered parts to do the DIY on entire cooling system. Anybody want to volunteer to come help when parts arrive
Reply With Quote
  #6  
Old 12-28-2012, 09:12 AM
Blacklane Blacklane is offline
Officially Welcomed to the 'Fest
Location: Springfield, Ohio, USA
 
Join Date: Jun 2011
Posts: 1,151
Mein Auto: 1998 Z3 Roadster
I want to update my earlier post.
I recently placed another order with ECS Tuning, a fairly large order with 15 parts and over $500 US. Before I completed the order, each item had an expected ship date and I was given the opportunity to change the order.
Later, I received an e-mail saying some parts were delayed. They provided a new shipping date, and again asked if I wanted to change my order in any way.
I actually expected a delay since I placed my order just before the Christmas holiday and most of the country was hit with a blizzard that week as well. Routine shipping was difficult.
Overall, a good experience this time. I even took the opportunity to add another part to my order.
Reply With Quote
Reply

Bookmarks


Forum Navigation
Go Back   Bimmerfest - BMW Forums > BMW Model Discussions > Z Series > E36/7 Z3 (1996-2002)
Today's Posts Search
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On



Forum Jump


All times are GMT -7. The time now is 02:06 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
© 2001-2011 performanceIX, Inc. All Rights Reserved .: guidelines .:. privacy .:. terms