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E63 / E64 6 Series (2004 - 2010)
The E63/E64 BMW 6 Series builds on BMW's sporty heritage with aggressive lines and an incredible motor to back the design up. Available in coupe and convertible trims with a standard 4.8 liter engine producing 360 horsepower and 360 lb-ft of torque, the 6-series is a popular choice that exceeds expectations.

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  #26  
Old 11-26-2012, 09:00 PM
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roseng roseng is offline
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I went with autoPom. One option they had in CA was an exclusion policy. It stated what was not covered. If it's not on the list it's not covered. Also they had a zero deductible and no charging for 18 months financing. I know they won't do an M6 but from what I saw they seemed good. I have not used them yet but I have seen great reviews.

Coverage does differ from state to state so you do need to see what is available to you and not go by reports of what is available in other areas.

Good luck.

Quote:
Originally Posted by reytran View Post
I did a quick search online and found this and it covers M6

http://bmw.endurancenow.com/?cm_mmc=126-_-1-_-50034

Hope it's help. Never heard anyone mention about this.

@Colink: that's what I mean by the claiming process is really slow. If you're not the one with M6, just go with 5stars or AutoPom. Easier choice. I think most of the dealer accept 5stars warranty as their own CPO one. Drop and go style.
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  #27  
Old 11-28-2012, 05:50 PM
colink colink is offline
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Location: Oklahoma
 
Join Date: Nov 2012
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Mein Auto: 2004 645Ci Convertible
decision made

Well I pulled the trigger on the Fidelity Platinum coverage for my 2004 645Ci current milage 7,100 (yes, seven thousand one hundred), 7 years, 70,000 miles $50 deductible (zero if work done at selling dealer), $2,574.

I didn't find anyone else to offer exclusionary coverage except Autopom/Mercury, Platinum 4 years 48,000 miles $100 deductible $2,927 .

All of the following are named components:
Paragon Motor Club/Enterprise Financial Group, Inc. 5 years, 50,000 miles, $100 deductible, $4,916

Carchex/Integrity Automotive Protection/Royal Administration Services, Elite 6 years, 75,000 miles, $100 deductible, $2,884

Warranty Direct, XtraCare+ 5 years 1 month, 61,000 miles, $100 deductible, $8,726
The car is not my DD so I can tolerate some delay on processing claims. I will post my experience here as and when claims occur.

Thanks all for your earler input and fingers crossed!

Last edited by colink; 11-28-2012 at 06:13 PM.
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  #28  
Old 12-31-2012, 04:23 PM
normancruzer normancruzer is offline
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Location: Charlotte NC
 
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Mein Auto: 2008 650i convertible
Mercury covered the replacement of my vacuum pump, and axle shaft seal. Total cost of $935 at Hendrick BMW. Picked up the car a couple of hours ago.
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  #29  
Old 12-31-2012, 06:09 PM
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reytran reytran is offline
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Quote:
Originally Posted by normancruzer View Post
Mercury covered the replacement of my vacuum pump, and axle shaft seal. Total cost of $935 at Hendrick BMW. Picked up the car a couple of hours ago.
Do they pay directly or do you have to make a claim?
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  #30  
Old 01-01-2013, 08:15 AM
normancruzer normancruzer is offline
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Mein Auto: 2008 650i convertible
I paid a $50 deductable, and they will bill Mercury for the balance. The SA set it all up.
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  #31  
Old 04-04-2013, 02:25 PM
LuxeFilms LuxeFilms is offline
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Quote:
Originally Posted by SonHa View Post
I have Fidelity Platinum insurance policy on my 645ci. So far I claimed total 4 instances. They are prompt and paid all bills well after deductible. Strongly recommend Fidelity
Did you buy this warranty in california, or from an out of state dealership?
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  #32  
Old 04-04-2013, 02:29 PM
LuxeFilms LuxeFilms is offline
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Quote:
Originally Posted by colink View Post
I recently bought a 2004 645ci convertible with just 7000 miles from a seller in another state. The local BMW dealer has offered me an extended warranty for 7 years or 70,000 miles, platinum coverage from Fidelity for $2,370, $100 deductible. I understand it is cheap because of the exceptionally low current mileage.
Most of the negative coverage I have seen relates to dissatisfaction with the original terms of the contract. (for example wear and tear items, ball joints etc., coverage no longer valid after 50,000 miles)
Does anyone have bad experience not as a result of the above? They do have an A+ rating from BBB.
I am looking for a long term, low mileage warranty.

Did you end up purchasing the Fidelity Platinum? If so, what's been your experience?
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  #33  
Old 04-04-2013, 03:57 PM
colink colink is offline
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Location: Oklahoma
 
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Mein Auto: 2004 645Ci Convertible
I have not had to make any claims on the Fidelity warranty yet, which is a good thing, but unfortunately does not say anything about Fidelity!
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  #34  
Old 12-27-2013, 06:52 PM
colink colink is offline
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Location: Oklahoma
 
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Mein Auto: 2004 645Ci Convertible
After approximately 12 months I have made my first claim on my Fidelity Platinum warranty. Well actually the service advisor at the dealership made the claim and they paid direct to replace a sensor that was causing an Active Roll Stabilization warning light -about $900. No hassle, no delay. Very good first experience.
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  #35  
Old 03-26-2014, 08:58 AM
colink colink is offline
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Location: Oklahoma
 
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Mein Auto: 2004 645Ci Convertible
My service advisor at the dealer submitted another claim at ~15 months for the replacement of the ARS Block valve, total cost approximately $1680.

Fidelity wanted to inspect the car and did so within one working day of the claim being submitted.

They then paid the dealer direct for the repair without any issues.

Experience to date with my Fidelity Platinum Extended Warranty leaves me as a very happy camper. YMMV.
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  #36  
Old 04-08-2014, 03:58 PM
jglos jglos is offline
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Mein Auto: 2008, 650i, sport package
Fidelity warranty

I got the extended coverage on my 2008 650 when I purchased last year. All I can say is they paid the claim on my water pump replacement. My dealer took care of the contact with them. I probably will be submitting another claim on a headlight control module.

BTW: the consumer affairs sites only get the complaints(no one rights to say how good the service was). So it is hard to tell across the total sample space of customers. Every warranty company will gets complains on what they don't cover. I would frankly asked the sales people at the dealer if it is worth it.

-Jglos
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  #37  
Old 03-11-2016, 11:13 AM
boggs1974 boggs1974 is offline
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Location: sarasota, fl
 
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Beware - I would not trust Fidelity or BMW services plans - here is my story and i've been a loyal bmw customer for more than 20years. I feel so wronged as a customer I wrote my story and will NEVER purchase another BMW. Good-By BMW.... I also welcome any advice other have for getting my repair and maintenance issue resolved....I've escalated to BMW regional manager in sarasota fl area and after 20+ years of being a loyal customer they unethically treat and unjustly deny warranty claims. any thoughts here guys? Here is a link to My Warranty Repair and Customer Services Experience:
https://www.dropbox.com/s/j491jyect4...h2016.pdf?dl=0
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  #38  
Old 03-11-2016, 02:19 PM
colink colink is offline
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Location: Oklahoma
 
Join Date: Nov 2012
Posts: 95
Mein Auto: 2004 645Ci Convertible
Fidelity Extended Warranty

Quote:
Originally Posted by boggs1974 View Post
Beware - I would not trust Fidelity or BMW services plans - here is my story and i've been a loyal bmw customer for more than 20years. I feel so wronged as a customer I wrote my story and will NEVER purchase another BMW. Good-By BMW.... I also welcome any advice other have for getting my repair and maintenance issue resolved....I've escalated to BMW regional manager in sarasota fl area and after 20+ years of being a loyal customer they unethically treat and unjustly deny warranty claims. any thoughts here guys? Here is a link to My Warranty Repair and Customer Services Experience:

https://www.dropbox.com/s/j491jyect4...h2016.pdf?dl=0


I think your beef is with Fidelity and not BMW, since the warranty is Fidelity. It may have been sold by the BMW dealer and therefore the dealer (not BMW) should have some ethical responsibility for the product.



When I had a Fidelity Platinum warranty it was exclusionary, that is, if something was not excluded specifically in writing then it was covered. I don't have it anymore but I do not remember that the contract specifically excluded the items or causes you refer to. Have you read the detail of the contract?



I assume the dealer's service adviser is speaking to Fidelity on your behalf. I would suggest you contact Fidelity customer service (I don't think you will get any joy from "executive management") direct after you have read the contract.



I did learn that sometimes Fidelity's standard rates for repairs are lower than the dealer wants to charge and therefore the dealer may be reluctant to do the work under Fidelity's warranty - that I believe is where their ethical responsibility as the seller should come in and why you may learn something from speaking to Fidelity directly.



Good luck.

Last edited by colink; 03-11-2016 at 02:51 PM.
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  #39  
Old 03-11-2016, 03:14 PM
tampamark tampamark is online now
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You hit it on the head, these all come with exclusions. The ones that I had pretty clearly stated that a part that ended up failing because of another part that was not covered had failed first it isn't covered. Water intrusion is usual top of the list for excluding coverage. Seems pretty plain and simple to me, so after reading the dropbox story I side with the denial of coverage.

People buy these policies and think they are covered for all conditions. On my Mercury contract I held them accountable for any item clearly covered. They held me accountable for those that were not (I tried....). In the end I knew that it was laid out in the contract and moved on.
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  #40  
Old 03-11-2016, 03:44 PM
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roseng roseng is offline
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Quote:
Originally Posted by tampamark View Post
You hit it on the head, these all come with exclusions. The ones that I had pretty clearly stated that a part that ended up failing because of another part that was not covered had failed first it isn't covered. Water intrusion is usual top of the list for excluding coverage. Seems pretty plain and simple to me, so after reading the dropbox story I side with the denial of coverage.

People buy these policies and think they are covered for all conditions. On my Mercury contract I held them accountable for any item clearly covered. They held me accountable for those that were not (I tried....). In the end I knew that it was laid out in the contract and moved on.
Sorry, I hate to say it but Mark is 100% right.

I lost a coil last week. Never had an issue with several claims with my exclusion policy from Mercury. Mechanic tried to get the injector covered too. NO WAY!

Coil was covered since it was electrical. Injectors were not. They have been very good with every other claim but... its not in the policy to SOL.

Did you check with your regular car or homeowners policy? You may be covered there for the water damage. Worth a call.
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  #41  
Old 03-13-2016, 08:14 AM
boggs1974 boggs1974 is offline
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thank you for your responses.The car was only subject to a rain storm and a car wash... I understand the reasons why there are "exclusions for water", however when a "covered part fails" which then allows the water to enter and then to deny a claim for water seems unethical and simply "wrong". As a customer, you expect that the car will "repel water" and the the part that fails and allows water to enter to be covered...Similarly if you purchase a house and the foundations has a crack which allows water to enter the home and the builder denies the claim is equally wrong.

My issue is with both Fidelity and BMW - Fidelity has not return my calls when asked to speak with management and as a longtime customer of bmw over the years this (20+) and a customer who was considering an i8 purchase next - the dealer and regional bmw manager just was interested in doing much or anything to correct the situation. You just expect more as a customer and its clear that neither FIDELITY or BMW are willing to take a closer look at the issue. We are buying BMW's. you may expect this sort of treatment from Huyndai or Suzuki dealership... I will be turning in my BMW Card and looking toward Mercedes, Lexus or the NEW Vette by Chevy which has received really great remarks with the last design. Anyone interested in two white 2010 X5 with 35k miles and Z4 3.0is with 15k miles (has a roof motor issues due to water getting in from a "Dampener Flap in trunk area".
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  #42  
Old 03-13-2016, 09:17 AM
tampamark tampamark is online now
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In your dropbox story it says that the failed part, the vacuum regulating flap, was a non-covered component? That caused the water intrusion which resulted in the covered part to fail?

I understand your frustration, the first time I ever bought an extended coverage policy was in 1997. I bought a used, out of factory warranty Nissan Maxima. I had no clue what that what I was getting was an insurance policy, I naively thought I was extending the factory warranty. A fuel injector failed in the first 2 weeks, so I went back to the dealer. It was a non-covered item to my chagrin so I had to come out of pocket, they gave me a good deal, but still was my responsibility. Now, when I buy a car, I ask to see the policy and dive directly into the details right away. It surprises the finance managers that typically sell the add-on coverages as they tend to gloss over the details!

I sympathize with your plight but it is clear that you are the one that is wrong here. A contract is a contract, if you were in the right I would be behind you all the way.

By the way, you should immediately submit a cancellation to your provider, since the policy is good until 2019 you should be due a prorated refund of unused time. I believe it would be calculation of used coverage by miles and time. It should be laid out in your contract paperwork.

Last edited by tampamark; 03-13-2016 at 09:21 AM.
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  #43  
Old 03-13-2016, 10:24 AM
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roseng roseng is offline
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Location: Calabasas, CA
 
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Quote:
Originally Posted by boggs1974 View Post
thank you for your responses.The car was only subject to a rain storm and a car wash... I understand the reasons why there are "exclusions for water", however when a "covered part fails" which then allows the water to enter and then to deny a claim for water seems unethical and simply "wrong". As a customer, you expect that the car will "repel water" and the the part that fails and allows water to enter to be covered...Similarly if you purchase a house and the foundations has a crack which allows water to enter the home and the builder denies the claim is equally wrong.

My issue is with both Fidelity and BMW - Fidelity has not return my calls when asked to speak with management and as a longtime customer of bmw over the years this (20+) and a customer who was considering an i8 purchase next - the dealer and regional bmw manager just was interested in doing much or anything to correct the situation. You just expect more as a customer and its clear that neither FIDELITY or BMW are willing to take a closer look at the issue. We are buying BMW's. you may expect this sort of treatment from Huyndai or Suzuki dealership... I will be turning in my BMW Card and looking toward Mercedes, Lexus or the NEW Vette by Chevy which has received really great remarks with the last design. Anyone interested in two white 2010 X5 with 35k miles and Z4 3.0is with 15k miles (has a roof motor issues due to water getting in from a "Dampener Flap in trunk area".
Have you gone to BMW NA for assistance? At the very least you will get a response from them. I would also file a complaint against the non-responsive rep too.

FYI, I have had very good dealings with them dealing with a problem.
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