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F10 / F11 (2011 - Current)
The new chapter in the highly successful story of the BMW 5 Series Sedan (F10) and wagon (F11)

 
 
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Old 01-05-2013, 05:40 PM
550 James 550 James is offline
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Location: CT
 
Join Date: Jan 2013
Posts: 1
Mein Auto: 550 MSport
Frustrating Gadgets -- 550 M-Sport

I bought a new 550 X-Drive M-Sport a couple of weeks ago. I got rid of a CLS-550 to gain AWD. Not sure whether I like the car better or not -- it's a close call with puts and takes.

One thing I've been very unhappy with is the BMW Assist. While it's better than what my Mercedes had, getting it set up and getting it to function as I would expect has been an absolute pain. There's a complete lack of good information at either the dealer or via the concierge service.

I have an iPhone 5 and I purchased the $200/yr Assist concierge package (or whatever they call it). Several advertised features do not work. And, the way BMW handles this issue is really pretty pathetic. Their web site is laced with broken links. So far, this is what I've been able to get to work:

- Direct dial the concierge and have messages sent to me
- Text messages can be received as messages
- Address book loads
- Bluetooth works for taking calls

Here's what either doesn't work or I (BMW) cannot figure out:

- Playing internet radio / pandora / etc.
- Receiving email
- BMW Apps in general (Google Search, Bloomberg, etc.)
- Google Maps from desktop sent to car

To deal with the latter, I'm just going to call BMW. Their call center probably pays ~$5 per call handled, if I had to guess. They would be smart to fix these issues to minimize the calls for directions and such.

I have to say -- really nice car but the tech integration is pretty weak. Had I spent more time with this prior to getting the car I would have bucked up for a new CLS. If the answer is that this will all be fixed when the kit for the iPhone 5 comes out in a few months, no worries. I can wait. You would think that given the prevalence of the iPhone 5 among BMW drivers there would be broader communication of this fact...

I've read some posts on general issues with the i-Phone 5. Could someone post a link to something more comprehensive?

James
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