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  #26  
Old 02-01-2013, 06:53 AM
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phoenixreborn phoenixreborn is online now
I'm an agent of chaos
Location: New York
 
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Quote:
Originally Posted by gpburdell View Post
Eight year old thread... Just sayin...

(I'm guessing a spammer resurrected the thread and adamsmike responded before a mod deleted the spam post)
Then why does adamsmike only have one post?
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  #27  
Old 02-02-2013, 06:10 AM
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I still use VNC for any remote access outside the firewalls. Otherwise, RDP works just fine.
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  #28  
Old 02-02-2013, 06:12 AM
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I have been using logmein.
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  #29  
Old 02-02-2013, 08:06 AM
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Quote:
Originally Posted by ed325i View Post
I have been using logmein.
me too - logmein free works well for access outside my home to my home machines. I looked at realvnc - seemed like extra software that could go wrong to me....

For work - I use logmeinrescue as a tool - we can fire up support session at any time with a customer - 5mb download and a 6-digit pin - we're in and helping them.

If I have a customer who has problems, I leave the "calling card application" on their desktop and they can initiate a request for help again.

I think logmeinrescue costs like $80 per technician per month - but we looked at other systems and still do evaluate them - the ad-hoc nature of supporting our customers means we cannot license on a per customer basis - it is too fluid (and we have many thousands of customers on the antivirus side).
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