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BMW Dealer Ratings and Feedback Forum
Want to know which BMW dealerships to shop at or avoid? Have you had an exceptionally good or bad experience with your BMW dealership? Post your stories and comments here. Be sure to rate your BMW dealership in our new BMW dealer rater system

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Old 07-04-2009, 04:36 PM
z06bigbird z06bigbird is offline
Officially Welcomed to the 'Fest
Location: san antonio, tx
Join Date: Aug 2008
Posts: 756
Mein Auto: 07 530i, 04 CTS
San Antonio BMW--look like good people

I have not seen much or heard much feedback on San Antonio BMW. At any rate, I ended up buying a variety of accessories and parts over the past few weeks. Great parts people; super attitude.

Met many of their sales people; again very helpful and friendly.

I also needed advice on a variety of DYI stuff. Approached several of their service advisors who took me into the shop to meet with mechanics, who answered my questions. I was very pleasantly surprised.

Also met the service manager who seems like the typical (American car) service manager, and that is a compliment of the highest order. (I have dealt with service managers all my life, as I know perhaps a dozen of them (almost) intimately. I mean we have typically become great friends. Now, I don't abuse that friendship; I just regularly approach these guys for advice prior to setting an appointment--kind of like doing my homework.) I also have no problem asking a service mgr who is his best/worst service advisor. And I get a straight answer.

At any rate, I am putting in a very high compliment for San Antonio BMW (or is it BMW of San Antonio). The least I could do is state their correct name.
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Old 02-28-2013, 11:48 AM
esilvas esilvas is offline
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Location: Converse, TX
Join Date: Oct 2012
Posts: 79
Mein Auto: 2001 540i
Thumbs down Not been my experience

While I will give the overall parts department an ok grade, getting any information out of them is beyond difficult. I have left messages, used their online chat (or tried to) and even submitted requests via their handy dandy parts request tool. I typically get about a 25% contact back rate. That is one (1) out of four (4) times I get a response.

It is also not just me. A co-worker has had that experience and my wife as well. She called on my behalf earlier this week and four (4) days later, still has not received a call back.
Just looking to have some fun while enjoying the ride.

'01 540i 6-Speed
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