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X3 F25 (2011 - current)
The latest X3 brings some added style and some new features to the BMW SUV family. Talk about the new F25 now! |
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#26
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As I reported earlier my brand new X3 experienced a catastrophic fail with the windshield fluid pump stuck on due to faulty junction box electronics. The dealer removed the fuse as a stopgap which means I can't lock the vehicle, I can't open the rear hatch and I have no way to clean the front windshield. I have been waiting since 1/25 for replacement parts and dealer nor bmw has provided a date. Anyone else having a similar experience? At this point I'm frustrated beyond belief and have my patience has been exhausted.
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#27
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Well that totally sucks. Did they provide a loaner?
__________________
2013 x35i (Space Gray, MSport, CW/CWII, DHP, Premium, Premium Sound, Technology, BMW-Apps) Retired:'09 C300 4Matic, '09 GTI, '06 750i, '05 C55, '04 R32, '03 M5, '02 GTI, 01 M5, '00 M-Coupe, '00 540i/6, '99 M3 Coupe, '98 M3 Coupe, '96 328i, ..., '86 4000CS Quattro, ... too many to list |
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#28
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Have the same issue with my X3, dealer told me it will take 10 business days to get replacement part from Germany.
Dealer provided me with the loaner car for that time |
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#29
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The dealer I brought my X3 for service to did not provide or offer a loaner, but the dealer where I got the X3 gave go ahead to get a rental until my X3 is fixed. The most recent update from BMWNA is that the parts were supposedly shipped from Germany on 2/22, but they are unable to provide a delivery date....I find it unbelievable that BMW is incapable of determining when parts will be delivered in the internet world in which we live. As it stands I meet criteria for invoking both MA and VT lemon laws. I am totally disappointed with the customer service BMWNA has provided. This is my fifth BMW but this experience has destroyed all loyalty. 41 days and counting with my X3 has been out of service (all of 920 miles when the failure occurred).
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#30
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"As it stands I meet criteria for invoking... MA... lemon law..."
-> Offhand, do you know the short summary of the criteria?
__________________
2013 x35i (Space Gray, MSport, CW/CWII, DHP, Premium, Premium Sound, Technology, BMW-Apps) Retired:'09 C300 4Matic, '09 GTI, '06 750i, '05 C55, '04 R32, '03 M5, '02 GTI, 01 M5, '00 M-Coupe, '00 540i/6, '99 M3 Coupe, '98 M3 Coupe, '96 328i, ..., '86 4000CS Quattro, ... too many to list |
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#31
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Here is online reference http://www.mass.gov/ocabr/consumer/a...lemon-law.html A substantial repair attempted 3 or more times or any substantial defect or combination that total 15 or more business days.
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#32
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The dreaded "washer fluid pump" issue surfaced this morning on the way to work, the rear nozzle kept splaying until there was no more fluid left. The pump kept making noise even after I locked the X3. Came back in an hour, and there wasn't any noise, but as soon as I unlocked it, the pump was very loud. So I locked it again, and walked away, with the pump still making a racket. Called Service Department, they took a message, and will call me back. We've had the X3 for 3 1/2 months... I'll update once I hear back.
Update - picked up the car today, the dealership replaced windshield washer fluid pump, and some electrics which caused it to run non-stop. They also cleaned the car JMK BMW, nice job!
Last edited by Roundel-NY; 03-26-2013 at 06:21 PM. |
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