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E60 (2004 - 2010)
BMW 5-Series (E60 chassis) was first seen in the Unites States in the fall of 2003 with a 2004 Model Year designation. The E60 is now available as a 528i, 528xi, 535i, 535xi, 550i and a 535xi sports wagon! -- View the E60 Wiki

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  #1  
Old 03-16-2013, 05:11 AM
andymax andymax is offline
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Location: North of Pittsburgh
 
Join Date: Feb 2013
Posts: 100
Mein Auto: 08 535xi
PUMA File?? Will this actually help me?

My CPO 535xi is back at the dealer again for the fourth time, same issue. I called my selling dealer, located a few hours away, and they said the servicing dealer should now open a PUMA file. I researched both via this forum and google and I can't necessarily correlate a PUMA to absolute resolution of too many problems.

Has anyone had a PUMA opened on their car and did this step lead to final resolution?
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  #2  
Old 03-16-2013, 06:42 AM
MRV99 MRV99 is offline
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Location: Chicago
 
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Mein Auto: 2011 M3 DCT
You want a PUMA case opened. That means your issues have gone beyond your dealership and it is being addresses at a "corporate level". BMW techs outside the dealership can/will be brought in to help the problem.
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