Welcome to Bimmerfest -- The #1 Online Community for BMW related information! Please enjoy the discussion forums below and share your experiences with the 200,000 current, new and past BMW owners. The forums are broken out by car model and into other special interest sections such as BMW European Delivery and a special forum to voice your questions to the many BMW dealers on the site to assist our members!

Please follow the links below to help get you started!

Go Back   Bimmerfest - BMW Forums > BMW Model Discussions > 7 Series / 8 Series > 7 Series - F01 / F02 (2009 - current)

7 Series - F01 / F02 (2009 - current)
The new re-designed 7 series F01 / F02 leads off the BMW Fxx chassis code!

Reply
 
Thread Tools Display Modes
  #76  
Old 04-03-2013, 07:02 AM
CrazyDude25 CrazyDude25 is offline
Registered User
Location: AZ
 
Join Date: Apr 2013
Posts: 1
Mein Auto: 2010 750i
Oil pump whine 2010 750I

Same issue here. Typical pump type whine, 1500-1800 is the sweet spot drive park or neutral. I brought it to the dealer Service Adviser said he thought it was normal. Its not I spent 15 years turning wrench's in the dealership world.
He calls back that its the oil pump, and the parts are restricted, which means BMW Tech assistance has to clear the repair. No worries.

I'd say for someone that is having problems with this and the dealer, understand the dealer can only do the repair if BMW warranty will buy off on it. This means proving the issue is abnormal.

Talk to your Service Adviser, and reproduce the noise for him / her. Have them open the hood, idle the engine and slow rev up to 1500-1800 rpm's be easy with get noise, hold the rpm and then move up and down slightly about 200-300 rpm's. It will whine for them. If the insist that its still normal. Then be nice and ask for a tech also to listen. Showing a dealer a forum posting is ok, but wont sell the warranty job to BMW who has to pay the dealer. Only reproducing it in your car and showing the noise is abnormal will work. If you still cannot convince them, the dealer rep, BMW engineer or whatever the name is for their warranty rep between the dealer and BMW might have to listen.

If you are at this point, be a bit more vocal and insist on a similar 7 series same year and close mileage to listen to.
Simple fact here is this car is a 90k machine, even if you got it for a much better deal. You are the owner of said machine. Insist that the car sound like a 90 K machine and not a 15 k Nissan with a bad power steering pump.

BTW I love my 7 series. Complex mechanical devices require care to keep running perfect.
Reply With Quote
  #77  
Old 04-03-2013, 07:26 AM
mjolley9 mjolley9 is offline
Registered User
Location: Sandy Springs, Ga
 
Join Date: Mar 2013
Posts: 28
Mein Auto: 2010 750LI
I still have not had a chance to show this issue to the BMW engineer, but hopefully will get the call soon.

Originally the dealership said they thought the noise was normal. They then claimed they drove two other used 750's on the lot, which both had the same noise.....to which I replied "it sounds like you have 3 vehicles you need to fix". I just wish the dealership could have said upfront it would require BMW approval versus telling me the sound is normal. If I paid 90k for the car and BMW refused to fix the awful noise, I would think about driving it right through their showroom floor....

wish me luck
Reply With Quote
  #78  
Old 04-20-2013, 06:13 PM
asci01's Avatar
asci01 asci01 is offline
Officially Welcomed to the 'Fest
Location: FL
 
Join Date: May 2006
Posts: 629
Mein Auto: 10 750i
So I had the infamous whining noise after the oil warms up, most noticeable between 1500 and 2000 RPM. I took it to the dealer and they confirmed the problem was the oil pump. They opened a puma case and they replaced the oil pump with the redesigned oil pump plus I got an oil change since they have to drop the oil pan to get to the pump. The noise is gone! Here are the part #. Total cost: zero!

21 07129906901 ASA bolt
1 11417643256 Oil pump
1 11417562090 gasket
1 11421741129 O-ring
1 11421713597 O-ring
1 11137570705 gasket steel
9 07510017954 5W 30 synthetic oil

Last edited by asci01; 04-22-2013 at 04:05 PM.
Reply With Quote
  #79  
Old 04-22-2013, 12:16 PM
wjjklj's Avatar
wjjklj wjjklj is offline
Officially Welcomed to the 'Fest
Location: Louisville, Kentucky USA
 
Join Date: Dec 2008
Posts: 1,586
Mein Auto: 2009 750i
I have this same problem at 16k miles on my 2009. Anyone know the service bulletin number?
__________________
Reply With Quote
  #80  
Old 04-22-2013, 02:09 PM
dfochil dfochil is offline
Registered User
Location: USA
 
Join Date: Jun 2010
Posts: 24
Mein Auto: 2013 750Lix
See my post on 03-22-2013.

(I actually started this string back in 2010!)
Reply With Quote
  #81  
Old 04-22-2013, 04:03 PM
asci01's Avatar
asci01 asci01 is offline
Officially Welcomed to the 'Fest
Location: FL
 
Join Date: May 2006
Posts: 629
Mein Auto: 10 750i
When you bring it for service, don't just tell them about the noise and hand over the keys. Request a shop foreman to come out and duplicate the noise in front of him. Make sure he acknowledges the whining noise and how to reproduce it (oil at operating temp and 1500-2000 RPM) so they can use their stethoscope and figure out where the noise is coming from. That's what I did and they took care of it without even mentioning anything about a service bulletin. My diagnostic report says:
"Test drove vehicle. Verified whining noise from engine. Removed engine drive belt. Noise still present. It's loudest near oil pan. Submitted PUMA case. Replaced oil pump per PUMA case"
__________________
Reply With Quote
  #82  
Old 04-22-2013, 05:20 PM
wjjklj's Avatar
wjjklj wjjklj is offline
Officially Welcomed to the 'Fest
Location: Louisville, Kentucky USA
 
Join Date: Dec 2008
Posts: 1,586
Mein Auto: 2009 750i
Quote:
Originally Posted by asci01 View Post
When you bring it for service, don't just tell them about the noise and hand over the keys. Request a shop foreman to come out and duplicate the noise in front of him. Make sure he acknowledges the whining noise and how to reproduce it (oil at operating temp and 1500-2000 RPM) so they can use their stethoscope and figure out where the noise is coming from. That's what I did and they took care of it without even mentioning anything about a service bulletin. My diagnostic report says:
"Test drove vehicle. Verified whining noise from engine. Removed engine drive belt. Noise still present. It's loudest near oil pan. Submitted PUMA case. Replaced oil pump per PUMA case"

Thanks for the info. I can definitely duplicate the noise. I will take it in for service this week.
__________________
Reply With Quote
  #83  
Old 04-22-2013, 05:21 PM
TL2E90's Avatar
TL2E90 TL2E90 is offline
Officially Welcomed to the 'Fest
Location: Toronto, Canada
 
Join Date: May 2005
Posts: 232
Mein Auto: 2009 BMW 750i
Same problem here! .

Last edited by TL2E90; 05-10-2013 at 03:15 PM.
Reply With Quote
  #84  
Old 04-22-2013, 06:11 PM
jwanes jwanes is offline
Officially Welcomed to the 'Fest
Location: Toronto
 
Join Date: Jul 2012
Posts: 138
Mein Auto: 2009 750I
which dealer did you go to?
__________________
2009 750i Imperial Blue
Reply With Quote
  #85  
Old 04-22-2013, 06:29 PM
asci01's Avatar
asci01 asci01 is offline
Officially Welcomed to the 'Fest
Location: FL
 
Join Date: May 2006
Posts: 629
Mein Auto: 10 750i
Quote:
Originally Posted by TL2E90 View Post
Same problem here! Took the car back to dealer, they agree there is a funny noise coming from the engine bay, they told me they have to order a new belt tensioner bc this is the culprit. Funny enough, they call me back next day asking to bring my car back for further investigation because overnight they came with this brilliant idea the source of engine noise might be something else.
Obviously they have no clue what is going on. I will keep you posted.
Some techs are smarter than others I guess. That's why they removed the drive belt in my case to eliminate the possibility it was the alternator or the tensioner. Hopefully this time they do it right. Good luck. Keep us posted
__________________
Reply With Quote
  #86  
Old 04-22-2013, 06:34 PM
asci01's Avatar
asci01 asci01 is offline
Officially Welcomed to the 'Fest
Location: FL
 
Join Date: May 2006
Posts: 629
Mein Auto: 10 750i
Quote:
Originally Posted by wjjklj View Post
Thanks for the info. I can definitely duplicate the noise. I will take it in for service this week.
That's key. Make sure they know how to reproduce the noise or there won't be any repair. They just don't take our word for it. Good luck. Keep us posted.
__________________
Reply With Quote
  #87  
Old 04-23-2013, 09:40 AM
TL2E90's Avatar
TL2E90 TL2E90 is offline
Officially Welcomed to the 'Fest
Location: Toronto, Canada
 
Join Date: May 2005
Posts: 232
Mein Auto: 2009 BMW 750i
Quote:
Originally Posted by jwanes View Post
which dealer did you go to?
+1

Last edited by TL2E90; 05-10-2013 at 04:21 PM.
Reply With Quote
  #88  
Old 04-23-2013, 11:22 AM
dbs600 dbs600 is offline
Officially Welcomed to the 'Fest
Location: New York, NY
 
Join Date: Apr 2010
Posts: 2,388
Mein Auto: 2011 750LXi Individual
Quote:
Originally Posted by TL2E90 View Post
Went to Serpa BMW in Newmarket. SA and shop foremean extremely unprofessional.
Seriously; I don't get it; for what reasons are these people being promoted to shop foremen!? Shouldn't they be the best at what they do; interacting with the customer, as well as getting down to the bottom of a problem? I've been met with far more resistance / distain from BMW shop foremen than the mechanics under them, who are more likely to acknowledge concerns and state they understand and that they've heard the noise on other cars before, etc. WTF.
Reply With Quote
  #89  
Old 04-23-2013, 11:32 AM
mjolley9 mjolley9 is offline
Registered User
Location: Sandy Springs, Ga
 
Join Date: Mar 2013
Posts: 28
Mein Auto: 2010 750LI
Well I finally got the issue fixed! They had to submit a PUMA case to BMW, however the regional engineer was familiar with the issue and said he didnt even need to see the vehicle to sign off on the repair. I dropped the car off on Wednesday, and got it back on Tuesday. It took a week to replace the oil pump only because they were not able to get the necessary parts until Monday morning. The car now sounds like the 400hp V8 that it should.

Thanks everyone for the helpful info.
Reply With Quote
  #90  
Old 04-23-2013, 12:39 PM
TL2E90's Avatar
TL2E90 TL2E90 is offline
Officially Welcomed to the 'Fest
Location: Toronto, Canada
 
Join Date: May 2005
Posts: 232
Mein Auto: 2009 BMW 750i
Took my car to a different BMW dealership today. They told me the noise in normal and the engine is designed to whine at low RPM.
They suggested I monitor it and if it gets worse to come back and they will look at it.
For now, the noise is "Within engine specifications".
I am at the end of the rope. Not a clue what to do next. Maybe just keep plugging away with different dealerships....
Reply With Quote
  #91  
Old 04-23-2013, 12:47 PM
dbs600 dbs600 is offline
Officially Welcomed to the 'Fest
Location: New York, NY
 
Join Date: Apr 2010
Posts: 2,388
Mein Auto: 2011 750LXi Individual
Quote:
Originally Posted by TL2E90 View Post
Maybe just keep plugging away with different dealerships...
We have $90k+ automobiles; isn't that a shame?
Reply With Quote
  #92  
Old 04-23-2013, 12:53 PM
mjolley9 mjolley9 is offline
Registered User
Location: Sandy Springs, Ga
 
Join Date: Mar 2013
Posts: 28
Mein Auto: 2010 750LI
Quote:
Originally Posted by TL2E90 View Post
Took my car to a different BMW dealership today. They told me the noise in normal and the engine is designed to whine at low RPM.
They suggested I monitor it and if it gets worse to come back and they will look at it.
For now, the noise is "Within engine specifications".
I am at the end of the rope. Not a clue what to do next. Maybe just keep plugging away with different dealerships....
Ask them to take you for a test drive in a brand new 750....see if it makes the noise. If not, ask them to explain why a new BMW doesn't make the noise.

Originally when I complained the dealership said they test drove 3 other used 750li's, all of which made the whine noise. They said the noise was normal, to which I said it sounds like you now have 4 cars you need to fix.

Be forceful and demand that you want a regional engineer to reproduce the noise and give his opinion.

Good luck.
Reply With Quote
  #93  
Old 04-23-2013, 12:59 PM
mjolley9 mjolley9 is offline
Registered User
Location: Sandy Springs, Ga
 
Join Date: Mar 2013
Posts: 28
Mein Auto: 2010 750LI
Quote:
Originally Posted by dbs600 View Post
We have $90k+ automobiles; isn't that a shame?

Whats funny is that while my BMW was in the shop, my wifes Altima had a few issues. The car needed a new battery, and the dealership gave up a new one even though it was not under warranty. They also worked on the brakes, among other things without giving me any hassle.

I was surprised that I had to buy a BMW to get the worst service I have ever experienced on warranty covered repairs. It took a week to get my original service adviser on the phone.....and to get him on the phone, I called and made the receptionist walk to his desk and pick up his phone.
Reply With Quote
  #94  
Old 04-23-2013, 01:15 PM
dbs600 dbs600 is offline
Officially Welcomed to the 'Fest
Location: New York, NY
 
Join Date: Apr 2010
Posts: 2,388
Mein Auto: 2011 750LXi Individual
Quote:
Originally Posted by mjolley9 View Post
Whats funny is that while my BMW was in the shop, my wifes Altima had a few issues. The car needed a new battery, and the dealership gave up a new one even though it was not under warranty. They also worked on the brakes, among other things without giving me any hassle.
Crazy, right?

I also have a Range Rover, which is inarguably one of the most unreliable vehicles on the road, but whenever anything goes wrong, I bring it to the dealer (have dealt with a few over the years, all of which have been great) and when I pick it up, problem fixed! It's THAT simple.

Also have a Mercedes that's been problem free, but those of you who on here who have problematic Mercedes', how does Mercedes service compare to BMW? While some dealers may be 'better' than others, I believe this corporate culture to come from the top down.

Don't think I'll ever buy / recommend another BMW, which is unfortunate on many levels; their recent design work has been great, but as the saying goes, a company is only as good as the service they provide (after all, we didn't buy Lexus, expecting no problems)...

Last edited by dbs600; 04-23-2013 at 01:22 PM.
Reply With Quote
  #95  
Old 04-30-2013, 07:14 AM
dagoo98's Avatar
dagoo98 dagoo98 is offline
Officially Welcomed to the 'Fest
Location: Brooklyn, NY
 
Join Date: Apr 2004
Posts: 693
Mein Auto: 2011 BMW 750i M-Sport
Took my car in for this same noise today.....asked my service adviser to get the shop foreman and he came right down to the service floor. He immediately recognized the noise and said it was the Oil Pump. I left the vehicle with them to perform the repairs. I'll let you guys know the turn around time when I get it back.
Reply With Quote
  #96  
Old 04-30-2013, 11:09 AM
D.B.V.'s Avatar
D.B.V. D.B.V. is offline
Slower Traffic Move Right
Location: Left lane
 
Join Date: Mar 2013
Posts: 435
Mein Auto: 2009 750i (F01)
I took my car in for the whining, as well as a reoccurring shudder and start-up hesitation. The foreman took a ride with me, acknowledged the issues and set up a pump replacement, carbon deposit cleaning and some other small stuff. I'm scheduled to pick up my car today, and will post results.
Reply With Quote
  #97  
Old 04-30-2013, 01:38 PM
TXSTYLE's Avatar
TXSTYLE TXSTYLE is offline
The Entertainment Guru
Location: The GYM!
 
Join Date: Aug 2006
Posts: 9,233
Send a message via Yahoo to TXSTYLE
Mein Auto: 750i (F01)
Re: Powertrain whining noise

What is the best way to replicate out demonstrate this issue?
Not certain if I have it, but all the same, that's what warranty is for.

~Big Marcus
__________________
Reply With Quote
  #98  
Old 04-30-2013, 02:00 PM
mjolley9 mjolley9 is offline
Registered User
Location: Sandy Springs, Ga
 
Join Date: Mar 2013
Posts: 28
Mein Auto: 2010 750LI
Drive the car until it is up to normal operating temps. If you have the issue, the car will make a loud electric wine (almost like a golf cart) at low RPM (between 1200 and 2000 RPM), or up to 40 MPH.......if you have the issue, you will know it.

I purchased my 750 used, and noticed the noise on the way home from the dealership
Reply With Quote
  #99  
Old 04-30-2013, 02:13 PM
TXSTYLE's Avatar
TXSTYLE TXSTYLE is offline
The Entertainment Guru
Location: The GYM!
 
Join Date: Aug 2006
Posts: 9,233
Send a message via Yahoo to TXSTYLE
Mein Auto: 750i (F01)
Re: Powertrain whining noise

Quote:
Originally Posted by mjolley9 View Post
Drive the car until it is up to normal operating temps. If you have the issue, the car will make a loud electric wine (almost like a golf cart) at low RPM (between 1200 and 2000 RPM), or up to 40 MPH.......if you have the issue, you will know it.

I purchased my 750 used, and noticed the noise on the way home from the dealership
Thanks. I will take note...

~Big Marcus
__________________
Reply With Quote
  #100  
Old 04-30-2013, 03:35 PM
beamlord's Avatar
beamlord beamlord is offline
Wardaddy in retirement
Location: Europe
 
Join Date: Sep 2011
Posts: 836
Mein Auto: f01 750i
Guys do NOT accept anything other than repair and it should be completely covered under warranty. There is a PUMA case at BMW Muenchen and it's clearly stated that for cars with a whining oil pump , I quote the PUMA text: "modified, noise-optimised oil-pump has been released in 2010. The part (number I don't remember) should be replaced". PERIOD.

Don't take any sh*t from the dealer, shut them up and make them look up the PUMA case.
__________________
F01 750i
F10 530d


Reply With Quote
Reply

Bookmarks


Forum Navigation
Go Back   Bimmerfest - BMW Forums > BMW Model Discussions > 7 Series / 8 Series > 7 Series - F01 / F02 (2009 - current)
Today's Posts Search
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On



Forum Jump


All times are GMT -7. The time now is 03:54 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
© 2001-2011 performanceIX, Inc. All Rights Reserved .: guidelines .:. privacy .:. terms