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7 Series - F01 / F02 (2009 - current)
The new re-designed 7 series F01 / F02 leads off the BMW Fxx chassis code!

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  #1  
Old 02-26-2013, 02:52 PM
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4th Drivetrain Malfunction & BuyBack

Last Friday I experienced a 4th Drivetrain Malfunction, this last time I seemed to have lost a sizable amount of power, it was like mashing your foot in molasses. Very unnerving when you're doing 70mph on a freeway and the warning comes on. I brought it in, and had a lengthy conversation with my Service Manager, I told them I wanted it bought back. He looked at my history and said he'd contact BMW NA with the history, and let me know what they decide.

I got a call from BMW NA today saying they'll repurchase the car back. Talk about service, no hassle, no fighting back and forth, nothing. Made me very happy; the car will get a lemon title it decidedly deserves, no one (hopefully) will buy it unknowingly, and I'll get rid of those yellow AEs, and now I know what options I do want (MSport, Exec, LED lighting, etc) and not the ones I disliked (rear power shades, active seats, long wheelbase).

I test drove the 750 to see what I had been missing. From having my SRT8 I can't say I was impressed as far as power is concerned, but it definitely moves with the proper authority for the price/class this car commands. I don't carry a lot of rear passengers so it's either a 740, 750, or a 650GC - I can't do the tailpipes on the 640GC.

I really don't want to wait till the end of the year for the digital gauges, unless there is something larger happening on the 2014s?

Chris
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Last edited by ChrisF01; 02-26-2013 at 02:53 PM.
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Old 02-26-2013, 05:22 PM
chrischeung chrischeung is offline
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Did you ask about a trade assist?
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Old 02-26-2013, 06:23 PM
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Good luck with your decision.

Also, I have yet to see any official statement that the digital gauges are coming in 2014? Has anyone been able to officially confirm this.
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Old 02-26-2013, 07:06 PM
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Glad to see that BMW stepped up to the plate for you. Don't think you can go wrong with either the 740i or 750i; the GC seems kind of tight inside for me, but it looks gorgeous.
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Old 02-26-2013, 07:07 PM
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Quote:
Originally Posted by chrischeung View Post
Did you ask about a trade assist?
To be honest - it had slipped my mind.

Do they basically just put what they would give me back towards a new one? I think I'll call up the lady whom I was speaking to from BMW NA and see if that's an option. I would think it would get me in and out of a car faster.


Quote:
Originally Posted by jeffnin View Post
Glad to see that BMW stepped up to the plate for you. Don't think you can go wrong with either the 740i or 750i; the GC seems kind of tight inside for me, but it looks gorgeous.
The dealership had a 650 Individual which I test drove, I also got that impression. Its VERY cramped in there, I'm 6'2" and I fit fine in the front, but the backseat is nothing. Definitely coupe-like proportions on the inside.
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Last edited by ChrisF01; 02-26-2013 at 07:09 PM.
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Old 02-26-2013, 07:10 PM
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Just an FYI, there's a $3500 rebate for new 7 series along with $750 BMWFS credit for a total of $4250 off for February. I was able to apply it along with my $1500 BMCCA rebate to my recent 740i. I would check to see if BMW would extend this for you into March to help you out.
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Old 02-26-2013, 07:15 PM
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Quote:
Originally Posted by jeffnin View Post
Just an FYI, there's a $3500 rebate for new 7 series along with $750 BMWFS credit for a total of $4250 off for February. I was able to apply it along with my $1500 BMCCA rebate to my recent 740i. I would check to see if BMW would extend this for you into March to help you out.
I did send in my credit app today, as this will probably drag into March. Curious if it stays the same or goes +/-... Thanks for the heads-up.

I'm VERY tempted to go down right now and just get the replacement now, as BMW NA did send me an email and contacted me over the phone saying they'll buy it back, as well as the Service Manager confirming it.

My rational side is telling me to slow down and wait till I am released from being liable
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Old 02-26-2013, 07:23 PM
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You sound just like me; but, you should probably wait until everything is final so that you can get the exact vehicle that you want. I would definitely insist on the February rebates be made available to you into March; all they can do is say no.
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Old 02-26-2013, 10:25 PM
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Glad BMW stand up for it. Hope you can exactly what you want this time and get a good deal for it.
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Old 02-27-2013, 06:12 AM
chrischeung chrischeung is offline
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Quote:
Originally Posted by ChrisF02 View Post
To be honest - it had slipped my mind.

Do they basically just put what they would give me back towards a new one? I think I'll call up the lady whom I was speaking to from BMW NA and see if that's an option. I would think it would get me in and out of a car faster.
They give you more. They want you to be happy. In their mind the choices are:

1. Return money. One unhappy customer, who may buy something else and not come back to BMW. This will be the story he retells at parties - and all over the Internet.
2. Get them into a more expensive car. Customer's happy. New car has no problems. Customer is even happier. Customer becomes a BMW lifer. This will be the story he retells at parties - and all over the Internet.

Scenario 2 seems a better business decision for them. You need to get your money back, and be compensated for the experience. That is why they tend to give more to make things a better outcome.

Run a search - there are a few positive outcomes on trade assists. Usually it's the same car with a few more options. So figure in perhaps $3K more give or take on MSRP? Even better - stake out the car you want on the dealer lot, and have them do a deal for you on that one. Instead of calling BMWNA, you may first want to contact the dealer manager who is helping you. They may help advocate on your behalf as well.

I'll put it this way - it would be my dream to get trade assist every 12 months in perpetuity.
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3/12 ED 7 - thread ID 610350
1/11 ED 6 - thread ID 5767556&postcount=175
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3/07 ED 3 - thread ID 201013
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Last edited by chrischeung; 02-27-2013 at 06:23 AM.
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  #11  
Old 03-03-2013, 06:33 PM
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I just went through the process and traded up. BMW was awesome, they cemented and confirmed my continued loyalty to the brand, good luck with yours!
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Old 03-04-2013, 10:01 AM
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Quote:
Originally Posted by ChrisF02 View Post
Last Friday I experienced a 4th Drivetrain Malfunction, this last time I seemed to have lost a sizable amount of power, it was like mashing your foot in molasses. Very unnerving when you're doing 70mph on a freeway and the warning comes on. I brought it in, and had a lengthy conversation with my Service Manager, I told them I wanted it bought back. He looked at my history and said he'd contact BMW NA with the history, and let me know what they decide.

I got a call from BMW NA today saying they'll repurchase the car back. Talk about service, no hassle, no fighting back and forth, nothing. Made me very happy; the car will get a lemon title it decidedly deserves, no one (hopefully) will buy it unknowingly, and I'll get rid of those yellow AEs, and now I know what options I do want (MSport, Exec, LED lighting, etc) and not the ones I disliked (rear power shades, active seats, long wheelbase).
You are giving BMW way too much credit, do they ever do anything easy and/ or help out the consumer if they don't have to? The reason they are buying back you car is because you have a slam dunk case for CA lemon law. They are saving themselves a ton of money buying it back. First is the lawyer fees, the manufacturer pays both sides, win or lose. Secondly, your car will NOT be lemoned. The car only gets a lemon certification if it goes thru the lemon process, your car is being bought back by the dealership and will be front line cpo in a week. A dealerships goal is to maximize profit a mitigate loss, this is all they are doing. Great thought that BMW was actually stepping up though.
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Old 03-04-2013, 11:17 AM
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Originally Posted by CABimmerNation View Post
You are giving BMW way too much credit, do they ever do anything easy and/ or help out the consumer if they don't have to? The reason they are buying back you car is because you have a slam dunk case for CA lemon law. They are saving themselves a ton of money buying it back. First is the lawyer fees, the manufacturer pays both sides, win or lose. Secondly, your car will NOT be lemoned. The car only gets a lemon certification if it goes thru the lemon process, your car is being bought back by the dealership and will be front line cpo in a week. A dealerships goal is to maximize profit a mitigate loss, this is all they are doing. Great thought that BMW was actually stepping up though.
#this

Glad it worked out for you though!

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Old 03-04-2013, 12:15 PM
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Will the car still be a manufacture buy back? Can they still CPO a car like that?!
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Old 03-04-2013, 12:29 PM
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Will the car still be a manufacture buy back? Can they still CPO a car like that?!
Manufacture buy back, dealer buy back, lemon law buy back are all synonymous and none will apply to this car. The dealer is letting the customer out of the deal and the car has not gone through any lemon law process. Thus it's just a used car. If the car still became a lemon in this case BMW would roll the dice with litigation.
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Old 03-04-2013, 12:33 PM
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Wow, hope the next buyer will ask the service history before buying it then.
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Old 03-24-2013, 05:06 PM
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Old 04-22-2013, 03:35 PM
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Originally Posted by CABimmerNation View Post
Manufacture buy back, dealer buy back, lemon law buy back are all synonymous and none will apply to this car. The dealer is letting the customer out of the deal and the car has not gone through any lemon law process. Thus it's just a used car. If the car still became a lemon in this case BMW would roll the dice with litigation.
Specific question: If a car goes through lemon law arbitration, the consumer loses, but the manufacturer subsequently agrees to ‘buyback’ or ‘trade assist’, is the title ‘branded’?
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Old 04-22-2013, 04:57 PM
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Specific question: If a car goes through lemon law arbitration, the consumer loses, but the manufacturer subsequently agrees to 'buyback' or 'trade assist', is the title 'branded'?
I'm not a lawyer, but I play one on Bimmerfest...
If the consumer loses the car would not be branded a lemon car and it would just be a used car.
An investigative reporter did an entire article on this situation I think in NJ years ago. The dealerships buy cars back when they know the consumer has a slam dunk case to mitigate their loss. They are actually not braking the law.
Great part about this process, even if the consumer loses, the manufacture still covers all attorneys fees, both sides. At least in CA.
The second part of the article was how some states have very lax lemon laws. Manufactures would take their lemoned cars to that state, re-register them, then ship them back out to other states and sell them unbranded. Again, not illegal, at the time. I think the govt cracked down on that practice.
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Last edited by CABimmerNation; 04-22-2013 at 04:58 PM.
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Old 04-22-2013, 06:19 PM
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It is labeled a lemon from buyback. It gets a red stamp on the title and a lemon sticker inside of the drivers idea door that says lemon vehicle buyback. I actually bought a buyback vehicle. Had a camera malfunction on the bumper. One good thing, is the BMW will make it maintenance warrantied for 6 years or 100k miles and also cpo it to 100k as well. Mine has been fine for 5000 miles.

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Old 04-22-2013, 07:17 PM
dbs600 dbs600 is offline
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Quote:
Originally Posted by CABimmerNation View Post
If the consumer loses the car would not be branded a lemon car and it would just be a used car.
Quote:
Originally Posted by jgriffith007 View Post
It is labeled a lemon from buyback.
It gets a red stamp on the title and a lemon sticker inside of the drivers idea door that says lemon vehicle buyback.
Thanks for your prompt replies, Gentlemen.

These seem to be two opposing views.

Any way of reconciling them?

Last edited by dbs600; 04-22-2013 at 07:24 PM.
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Old 04-23-2013, 08:34 AM
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I think terms are being used incorrectly. A car must go through an entire process to be branded a lemon. Dealerships can buyback, trade assist, get you out of, trade in, take your pick, NONE of them will lemon a car. Manufacturers and dealers do not want lemoned cars, obviously kills the value. If the dealership takes the car back from you and it has not gone through the lemon process with bmw losing the case, IT IS NOT A BRANDED A LEMON.
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Old 04-23-2013, 08:41 AM
chrischeung chrischeung is offline
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Quote:
Originally Posted by CABimmerNation View Post
If the dealership takes the car back from you and it has not gone through the lemon process with bmw losing the case, IT IS NOT A BRANDED A LEMON.
And isn't that the purpose of the Lemon Law? It's not so that cars can be branded a Lemon. It's so that purchasers can be appropriately compensated before it goes that far. Like many laws, it's to act as a deterrent rather than the punishment.

It seems like it doesn't move to directly protect subsequent purchasers of faulty cars. So I expect there are things like the used car lemon law to do that. It's not the be all end all of protection for faulty cars for all consumers.
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1/11 ED 6 - thread ID 5767556&postcount=175
4/10 ED 5 - thread ID 453501
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3/06 ED 2 - thread ID 136454

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Old 04-23-2013, 09:38 AM
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So I expect there are things like the used car lemon law to do that.
No such thing. Lemon law covers all cars that are currently under manufactures warranty, doesn't matter if you buy it new or used.
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Old 04-23-2013, 09:45 AM
chrischeung chrischeung is offline
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No such thing.
I was referring to this - http://www.edmunds.com/auto-warranty...k-with-it.html when I referenced the used car lemon law.

But I wasn't trying to get down here, but rather my main point was that "lemons" would logically not go to lemon status since as you pointed out, it's not in the interest of the manufacturer to let things get that far.
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1/11 ED 6 - thread ID 5767556&postcount=175
4/10 ED 5 - thread ID 453501
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3/07 ED 3 - thread ID 201013
3/06 ED 2 - thread ID 136454

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