Bmw financial services highest in dealer satisfaction for retail leasing by j.d power
Join Date: Aug 2012
Woodcliff Lake, NJ – August 7, 2013 - BMW Financial Services ranked highest in dealer satisfaction in the J.D. Power 2013 Dealer Financing Satisfaction Study SM, ranking highest this year for the Retail Leasing category. This year’s rating marks BMW Financial Services tenth consecutive year of recognition by J.D. Power.
BMW Financial Services ranks highest among automotive financing providers in the Retail Leasing segment, as determined by dealer feedback on finance provider offering; application/approval process; and sales representative relationship factors.
Alphera Financial Services, a BMW Group Financial Services provider of multi-make financing, ranked highest in the Prime Retail Credit rankings, just ahead of BMW Financial Services second-place finish.
“This year’s tenth consecutive J.D. Power Dealer Financing Satisfaction award reflects our continued goal of premium service. This is credited to the shared dedication of our entire organization in cooperation with an exceptional partnership with our extraordinary dealer network,” said Ed Robinson, Chief Executive Officer of BMW Financial Services, Americas Region. “We are wholly committed to driving the continued level of excellence that received this recognition, and shows the ongoing faith of our dealers each day. We are constantly striving to deliver a ‘Beyond the DriveTM’ experience that turns customers into fans, and I am very proud to share this latest achievement with our partners.”
Initiated in 1994, the J.D. Power Dealer Financing Satisfaction Study SM is conducted annually. The study aggregates responses from dealer principals across the areas of Prime Retail Credit, Retail Leasing and Floor Planning.